Trivian V. Lewis Phoenix, AZ ***** e: admknl@r.postjobfree.com p: 480-***-****

A career-minded Administrator, highly experienced in front office administration, customer service, file management, report generation and administrative support

Work Experience

PBX Operator/ Guest Services - Wekopa Casino Resort- November 2020 to present

Answer incoming calls and inquiries about the casino and Resort. Transfer calls to the appropriate department. 2-way radio engineering, bell and housekeeping departments to assist guests with their needs. Log the guests requests, the service given and time service was completed. Printout the downtime reports regarding the arrivals, guests in house and number of vacant rooms available. Communication with the Front Desk of the Resort is necessary and also with the Casino Security.

June 2020 to October 2020 – work furloughed due to Covid-19 pandemic

Front Desk Agent/PBX Operator - Fort McDowell Resort & Casino - Fort McDowell February 2020 to May 2020

Executed front desk tasks and promoted sales to guests from the gift shop; set up transportation for guests and sat in as a phone operator answering incoming inquiries.

Claims Processor - Robert Half –Tempe, AZ October 25, 2019 to December 2019

Process medical transport claims for rides serviced by various providers to transport members of Medicare and Medicaid. Ambulatory, Wheelchair and Stretcher claims keyed with dates of services and various information given on claim.

Housekeeper – Merry Maids, Inc. – Phoenix, AZ September 2019 – October 2019

Training to clean homes, apartments occupied and unoccupied. Detailed cleaning. Serviced approximately 3 to 4 homes per day.

Administrative Assistant II – 22nd Century Technologies – Phoenix, AZ April 2019 to June 2019

Create folder and spreadsheet for each member incident. File and retrieve documents for Qulaity Of Care Specialist for DDD Quality Management Unit.

Customer Service INTIGROW, Inc. - Phoenix, AZ January 2019 to February 2019

Give customer service for the intake counter. Assist the customer request for submittal(s) and/or pickup for a variety of permits and courier’s submittals/pickup for permit(s). Create an informative database for the Department Services Technician and or Planner, Engineer to assist customer with their requests.

Trained as backup cashier. Handling payment for permits in-person, debit/ credit, checks and cash.

Customer Service Representative AVESIS Inc. – Phoenix, AZ November 2018 to December 2018

A customer care representative training in dental plans. Handling incoming phone calls regarding insurance benefits and plan services regarding dental, vision and hearing in a database office environment to providers and members for the Medicaid and Medicare.

Secretary II Accurate Placement, Inc. - Phoenix, AZ April 2018 to September 2018

Create, upload and email hearing agendas and correspondence in conjunction with hearing agendas. Assembly folders for each case and file accordingly. Merge documents into each file for Planner's view to present in court hearings. Email site sketches, application and work adjustment form to the G.I.S. Techs.

Data Entry Clerk Cognizant, LLC - Phoenix, AZ June 2016 to March 2018 Keyed and edited data on medical claims for insurance company. I performed for the Front End office for the Data Entry Department.

Secretary State of Arizona - Phoenix, AZ December 2015 to October 2016

Provided assistance monitoring open cases, and closed investigations; administrative support to include: correspondence, customer service, files management, scheduling and front desk administration.

Skills

Type at 55 wpm, ten-key, data entry (alphanumerical), multi-line phones, voicemail, Microsoft Word, Excel and Outlook, front desk operations, customer service, physical filing and electronic filing, scanning documents, microfilm, copier and faxing, 2-way radio

Education

Medical Billing and Coding Nordstrom Business Institute - San Diego, CA 2002

Computer Programming Grossmont College - El Cajon, CA 1994 to 1995

General Studies – Carl Hayden High School – Phoenix, AZ 1979 – 1983

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