JANELLE NEWTON

Arlington, TX ***** • 817-***-**** • admjqd@r.postjobfree.com

LMS & LEARNING SYSTEMS MANAGER

Dynamic high energy performance driven leader employing a consultative approach throughout 15+ years of successful operational support consisting of LMS administration, Onboarding system administration, and Learning & Development. Successful in building strong and lasting relationships by partnering with business and HR partners, cross-functional leaders, and stakeholders to significantly improve learning & development throughout the organization. Learning & Development-oriented project manager, that effectively delivers system solutions, handles complex initiatives, communicates clearly and appropriately, and drives actions with stellar results. Strong business acumen and technical skills to lead, execute, and manage projects with aggressive timelines and complex objectives to their completion successfully. Fifteen years supporting systems, operations, and Learning & Development (L&D) with seven Fortune 500 companies. Adept at leading training and system solutions by maintaining open communication and by building strong, high-performing teams that are flexible and adaptable to change. Proven track record of success in pursuing and maintaining solid relationships with business partners both inside and outside of the organization.

PROFESSIONAL SUMMARY

• Adept in the management of Learning Management Systems (LMS) and HR Onboarding systems and teams.

• 15 years of experience with the administration and management of several LMS systems such as Cornerstone on Demand (CSOD), Success Factors, LearnShare (UL Compliance), Absorb, SABA, Knowledge Platform, Learning Express, Ultrabot, and MyLearn.

• Proven ability to drive learning & development projects corporate-wide nationally and globally.

• Experienced in driving compliance training launches, including the reporting of completions in order to meet Federal compliance and OSHA requirements for auditing purposes.

• Successful in identifying and meeting learning/training needs by suggesting edits and enhancements for content flow of learning assets in order to provide an engaging and interactive experience for learners.

• Advise and provide feedback to customers, business partners, as well as internal and external teams on the best way to deliver blended learning techniques that will provide the best learning experience for learners.

• Excellent verbal and written interpersonal skills when communicating with employees at all levels. Proven ability to present information to make clear recommendations to leaders in order to drive successful business results.

• Advanced experience managing and working within help desk ticketing systems. Adept in researching, identifying, and resolving LMS content and system issues in a timely manner in order to provide world class customer service.

• Passionate about learning and training techniques that will help employees grow and reach full production potential as quickly as possible.

SPECIALTY AREAS

LMS administration • Proficient in several Learning Management Systems including Cornerstone on Demand, Work Day, Success Factors, Absorb, UL Compliance (LearnShare), Knowledge Platform, SABA, Learning Express, and myLearn • Project management including implementing and integrating learning solutions and learning platforms • Experienced in the management of onboarding systems teams and processes such as background checks, drug screens, as well as OSHA systems and requirements while utilizing Silk Road/ Red Carpet, iCIMS, HireRight, and Stericycle platforms.

PROFESSIONAL ACCOMPLISHMENTS

Vizient/Apexus LMS Systems Administrator 1/2020 – 3/2021 Contractor with Insource Group

Vizient is the nation’s largest member-owned health care services company. Apexus is a division within Vizient. It is the nation's leader in creating reliable health care solutions by enhancing access to medications and improving patient care. Apexus creates health care solutions as the 340B Prime Vendor, offering an advanced 340B certification.

Vizient

• Consult and advise on options when working with leaders and teams at all levels throughout the company.

• Manage every aspect of LMS systems administration within Cornerstone on Demand (CSOD) corporate wide.

• Manage daily feeds from Workday to CSOD to ensure that user accounts are accurate and there are no duplicate accounts.

• Handle all user account administration including merging accounts when necessary as well as any adjustments that need to be made due to a system error.

• Partner closely with instructional designers as they build content in Articulate Storyline, Captivate and Brainshark to make sure that the online module is wrapped correctly in a SCORM 1.2, SCORM 2004, or an AICC zip file that can be uploaded to the LMS and work as expected. Review content and suggest possible edits and enhancements to ensure an engaging and positive experience for the learner.

• Work with the IT, HRMS and vendor development teams to integrate external users into the LMS. Assist with the curation of content for the new learner’s needs based on their facility, position and department.

• Work closely with vendors, HRMS and IT teams to launch a new Learner Experience Platform Degreed (LXP) which will tie in with Cornerstone on Demand (LMS) content.

• Build reports as needed for all entities as well as scheduling and delivering them when needed.

• Create and build blended learning solutions through the LMS to deliver an exceptional user experience. Apexus

• Responsible for administrating the Learning Management System (Absorb) for 44 thousand external users.

• Manage the administration of several Certificate Programs in the LMS, 340B University OnDemand Certificate, the Advanced Operations Certificate also known as the ACE Certification that is highly regarded in the pharmaceutical and medical arena. I also manage several other certificates.

• Build reports as needed for all entities as well as scheduling them and delivering them when needed.

• Maintain organization, focus on time management, and able to prioritize and reprioritize often while working in a high energy fast-paced environment.

DentalOne Partners LMS & Onboarding Manager 10/2017 – 1/2020 Dental Support Organization (DSO) that provides critical business management, expertise, and operational support to dentists and dental practices nationwide.

• Responsible for advancing training effectiveness through operations support and learning systems.

• Experience with implementation and integration of learning management systems, as well as the integration of multiple platforms.

• Proven internal advisory skills working with leaders at all levels in a geographically dispersed enterprise.

• Provided recommendations to my teams to enable them to exceed expectations.

• Excellent interpersonal skills (verbal, listening and written) with employees at all levels. Ability to present information that makes clear recommendations to drive business results.

• Ability to adapt to lead change and learn new skills and systems rapidly to drive results.

• Proficient with Microsoft Office applications, including Microsoft Excel skills that allow me to provide accurate reporting for courses and curriculum in the LMS to provide to leaders as well as auditors.

• Strong organizational, time management and prioritization skills.

• Excellent ability to thrive in a fast-paced environment.

• Strong, interpersonal and relationship building skills that enabled me to establish and maintain positive and long-lasting working relationships, internally and externally. Texas Health Resources LMS Administration Management 2/2017 – 10/2017 Texas Health Resources is one of the largest faith-based, nonprofit health systems in the United States and North Texas in terms of inpatients and outpatients served.

• Led daily technical operations and the administration of the LMS with a team that supported 33K employees.

• Responsible for developing and updating learning content to remain compliant with federal regulations and guidelines.

• Responsible for reporting and tracking metrics for all required learning enterprise wide.

• Oversaw data feeds and confirmed accuracy.

• Crafted hierarchies in the LMS.

• Created curriculum, managed users, oversaw hierarchies in the LMS, as well as assured that all assignments were accurate.

• Tested virtual learning courses, assigned learning and training, ran reports, interpreted data to draw conclusions in order to assist in decreasing time spent in training so new hires can hit the floor running with the skills they need to perform their job.

Vizient, Inc. Learning Systems Manager 06/2013 – 2/2017 Formerly VHA, UHC, Novation, MedAssets - The nation’s largest member-owned health care services company.

• Consulted with business partners and customers enterprise wide, to create effective learning for all internal employees.

• Worked with instructional designers to create learning for business partners, implemented the training and assigned it to employees.

• Implemented Cornerstone on Demand (LMS) in January 2015 while working closely with the implementation team. Managed projects involving integration and worked with the HRIS team to make sure that the feeds were functioning correctly. Project Manager on the implementation of deep linking and the WebEx/Skype link functionality for virtual instructor led learning courses.

• LMS Administrator for Performance Manager- Success Factors – My Learning from June 2013 to January 2015 when we implemented Cornerstone on Demand. Worked with the integration team to integrate Tap2

(Halogen) with Cornerstone on Demand (CSOD).

• Managed over 5 thousand user accounts, created learning courses, curriculum, certificates of completion, provided reporting for all business units, all while managing the helpdesk for Learning & Development.

• Maintained all IT Helpdesk Tier III tickets that were escalated to me regarding system issues by troubleshooting, identifying, and resolving them in a timely manner.

• Integrated Skillsoft link in the LMS for single sign on into the Skillsoft platform in coordination with IT.

• Onboarded all Portfolio and Sourcing Executives by training them on how to complete their assigned training in the LMS, as well as SharePoint to help them learn the company, the culture, and their job duties. MEDI Training Specialist II 08/2012 – 06/2013

Medi Weight-loss Clinics is one of the nation’s leading weight-loss programs. Arlington, TX

• Managed the office flow including training on systems for new employees.

• Conducted WebEx meetings and training sessions to implement the new procedures and guidelines that were required by the corporate office.

• Provided counseling and training to patients for nutritional health to help them achieve maximum weight loss.

ADD LMS Training and Development Specialist 03/2012 – 06/2012 Abbot Diagnostics is a division of Abbott Labs that helps improve health care by providing high quality, safe and effective diagnostic products. Irving, TX

• Worked on project to standardize one training process for online learning, classroom facilitation, and sales and service training for all sales and service teams globally.

• Collaborated with Directors to implement the processes and deliver training to the sales and service managers globally.

• Conducted WebEx meetings and training sessions to implement the new procedures and guidelines globally.

• Created online learning through the Learning Management System to post all courses, modules and exams that provided the employees with their Certification for the Diagnostic Products that ADD provided.

• Implemented new process for announcements for Sales Trainings and course announcements globally. Trend Micro Training and Development Specialist II 01/2010 – March 2012 Trend Micro is a global leader in network antivirus and internet content security software and services and cloud security. Cupertino, California then relocated to Arlington, TX.

• Full time LMS Administrator working with Cornerstone on Demand. Successfully managed all aspects of Cornerstone on Demand administration for over 4000 customers, end users, and partners.

• Implemented a Train the Trainer course and delivered the course for subject matter experts and the HR team to deliver top notch content and delivery to the sales teams to increase sales and retention.

• Managed all projects with vendors involved in eLearning production and training.

• Managed all sales training calendars, hosted all sales WebEx trainings, and Sales Engineer training sessions and uploaded them into the LMS CSOD for employees to review at a later date.

• Posted eLearning materials to the LMS, reviewed them for accuracy, and trouble shot any problems that were reported.

• Worked closely with Managers, Directors and Sales Teams globally to increase knowledge and increase sales by providing top notch training.

• Created a follow up survey of post training in the Cornerstone on Demand LMS to measure the value of the training results that would relate to an increase ROI.

• Tracked all SOWs, contracts, and invoices insuring timely payment and a fast turnaround time.

• Worked closely with Finance, AP, and Legal teams to ensure proper handling of SOWs, contracts, PO’s, as well as payment of invoices.

Symantec Corp. Global Training Consultant 01/2010 – 05/2010 Symantec is the largest maker of personal computer security software. Palo Alto, California

• Worked within the (LMS) to reserve, register, and mark attendance for all e-learning classes in SABA.

• Created Private offerings globally in the (LMS) Learning Management System (SABA).

• Worked with Managers and Directors to provide the training needed globally to increase sales and knowledge within the company.

• Provided support for HR training including Diversity, Ethics and Train the Trainer (T3) programs.

• Implemented SOP documentation for all Training Coordinators to follow.

• Created documentation and workflows in order to create standardized procedural guidelines for sales training.

• Supported all regions in the United States, Canada, EMEA, APAC, and LATAM with over 45 thousand users within the LMS and upkeep with SABA information.

• Responded within 24 hours working in the Help Desk. Researched e-learning problems, including trouble shooting the issues to find a resolution to enable the employee to move forward with minimal effect as soon as possible.

VMware, Inc. Training and Development Consultant 09/2009 – 01/2010 VMware is the leading supplier in Virtualization Software. Mountain View, California

• Helped to define the New Hire training and processes as well as developing the materials to increase continuity and to make the program better and easier to facilitate.

• Facilitated the scheduling, coordination, and delivery of training programs to enable top executives and managers to attend courses virtually, as well as face to face.

• Worked virtually within different business units via phone/ e-mail/ web conferencing to find the ideal training plan for each region and operation. Supported all regions of the US, Canada, EMEA, APAC and Japan.

• Trained employees as needed for their position or job requirements based on their business area.

• Responded to the Learning help inbox requests within 24 hours.

• Researched e-learning modules, including trouble shooting system issues and found a resolution to enable the employee to move forward with minimal effect as soon as possible.

• Escalated any issues that were bugs to Application Development in order for them to resolve them quickly. Cisco Systems Senior Training Consultant (Contract) 10/2008 – 12/2008 Cisco (CSCO) is the leading supplier of networking equipment and network management for the Internet. San Jose, California

• Responsible for the Sales training for 180 Regions on the new sales software tool in Excel.

• Facilitated and recorded training sessions to post on the LMS for others to watch if they were unable to attend or wanted a recap.

• Scheduled, coordinated, and delivered training programs to enable top executives and managers to use a new reporting tool, allowing them to identify new opportunities, which resulted in multi-million dollars in new contracts being signed.

• Worked virtually within different business units to find the ideal training plan for each region and operation.

• Provided Quality Assurance testing of software reports prior to the training session to ensure accuracy of reports to support the regions in the United States and Canada. CareAccess, Inc. Training Manager 07/2007 – 09/2008 A non-profit company that provides infrastructure and support for all of the Council on Aging counties using software. San Jose, California

• Updated sales training programs and documentation (user manuals) for end users of Q Continuum version 1.7 to upgraded version1.8 which included workflows for different positions and keeping track of change management for documentation throughout the process.

• Provided management of all aspects of sales training, and Project Manager with two software vendors

• Prepared and coordinated detailed training schedules for 33 county office upgrades.

• Facilitated and created training for over 33 county offices for HR including diversity and ethics, as well as Federal and State defined guidelines.

• Assisted in developing, implementing, and monitoring standard operating procedures for each job descriptions workflow in accordance with State guidelines. First Franklin Financial Training and Development Specialist Manager 02/2006 – 07/2007 One of the top lenders in the sub-prime market for mortgages a subsidiary of Merrill Lynch. San Jose, CA Responsibilities included team lead of call helpdesk and trainer where I also managed software accounts in accordance with Sarbanes Oxley guidelines.

• Managed multiple training projects throughout the entire software training development lifecycle from analysis, design, development, implementation, and evaluation. (ADDIE)

• Provided sales, systems, recruiting, and HR training for all levels of Management nationwide.

• Worked on the helpdesk team. Exceeded all requirements and goals on the number of calls, call time, and call resolution while providing outstanding customer service with stellar results.

• Trained Sales Originators, Processors, Supervisors, and Managers via WebEx for over 50 branch locations nationwide on four software programs (LoanQuest, Pipeline Status Report, EasyWriter, and ABS Automated Check Writing Systems).

Wells Fargo Home Mortgage/ CitiMortgage/ Citifinancial/ HSBC Mortgage Consultant/ Lending Specialist/ Trainer 1999 - 2006

• Developed Procedural Guidelines to ensure compliance with State and Federal Lending Laws and to document current workflow processes.

• Managed mortgage loan origination and renewal of loans until 2003 where I began training Loan Officers and Loan Processors with CitiMortgage.

• Consistently maintained a position of being in the top 10% of all sales leaders within each company. EDUCATION

• Bachelor’s Degree - Economics, New Mexico State University 1996

• Bachelor’s Degree - Foreign Languages, New Mexico State University 1996The

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