BRENDA A. LEE

*** ** *** ****** • HALLANDALE BEACH, FLORIDA 33009 • 954-***-**** • admhzv@r.postjobfree.com Objective Profile Summary

20+ years of experience working in a financial environment, coupled with commitment and compassion to provide excellent customer service. Possesses excellent communication and interpersonal skills. Seeking a position to utilize and enhance my abilities, skills and experience, while affording me the opportunity for professional development and advancement. WORK EXPERIENCE

Teller/MSR

Bright Star Credit Union

08/2019 – present

Lauderhill, FL

• Process teller transactions

• Process new accounts, account maintenance and loan products

• Use sales skills to uncover member needs and provide credit union solutions.

• Takes initiative to manage workload responsibilities in a timely manner

• Demonstrates professionalism and team-oriented approach at all times

• Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending and Credit Card Act Police Clerk

City of Hallandale Beach

04/2019 – 07/2019

Hallandale Beach, FL

• Provided front line customer service

• Prepared hard files for storage and retention and scanned documents and reports into electronic format

• Dispatched to and received information from officers in the field

• Assisted the public with general information and services to include fingerprinting, records requests, and background checks

• Assisted officers and civilian personnel by relaying and/or monitoring important and crucial information (i.e. criminal histories, outstanding warrants, FCIC/NCIC queries, etc.) Office Clerk

Hertz Corporation

2016 – present

Fort Lauderdale, FL

• Resolve incoming phone inquiries from customers (our customers are Hertz employees)

• Data Entry of various logs and report

• Provides administrative support as needed

• Assist with special administrative projects when needed

• Other duties as assigned by supervisor and/or manager Operations Clerk 2

Wells Fargo Bank

2014 – 2019

Medley, FL

• Processed cash and check deposits

• Handled currency and coin orders through cash vault services BRENDA A. LEE -Page 2

Teller

Wells Fargo Bank

2002 – 2014

Aventura, FL

• Performed a variety of paying and receiving functions for the deposit and loan clients.

• Strived to retain present customers quality and efficient service.

• Suggested product and services to customer needs. Customer Service Analyst

American Express Company

1995 - 2001

Plantation, FL

• Analyzed and answered inquiries via mail, inbound customer service calls for account information.

• Processed maintenance function, monetary adjustments, card member disputes, etc.

• Typed and processed customer satisfaction letters and logged end of day office balance and credit information.

Customer Service Rental Agent

Alamo Rent-A-Car

1994-1995

Fort Lauderdale, FL

• Assisted customers with rental car agreements, returns or exchanges.

• Processed the rental contract, offer, sell and various protective coverage, etc.

• Processed end of the day office balances

Teller

Bank Atlantic

1993 – 1994

Fort Lauderdale, FL

• Assisted customers with consumer and commercial banking needs.

• Processed customers daily transactions, i.e. deposits, withdrawals, cash transfers/shipments, safe deposits, savings bond, bank drafts, cash advances, wire transfers

• Processed large currency reports and balanced end of the day transactions. Customer Service Teller

First Union Bank

1987 - 1993

Miramar, FL

• Assisted customers with consumer and commercial banking needs.

• Processed customers daily transactions, i.e. deposits, withdrawals, cash transfers/shipments, safe deposits, savings bond, bank drafts, cash advances, wire transfers

• Processed large currency reports and balanced end of the day transactions. EDUCATION

High School Diploma

Hallandale High School

1979 – 1982

Hallandale, FL

AWARDS/CERTIFICATES RECEIVED

• Certificate of Achievement, Miramar Police Department, 2018

• Quality Employee of the month, 1995

• Quarterly Great Performer, 1995

• Grand Great Performer Outstanding Employee, 1995 REFERENCES Provided upon request

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