Quality Control Matric
Resume:
PERSONAL PROFILE
FULL NAME : Roberta Cindy Barrett
NATIONALITY : South African
IDENTITY NUMBER : 850***-****-***
LANGUAGES : English
Afrikaans
EDUCATION : KLIPTOWN SECONDARY SCHOOL
Matric (2003)
HIGHER EDUCATION EW Hobbs
ICDL (February 2004 – November 2004)
NOTICE PERIOD 2 Weeks Negotiable
COMPUTERS : Microsoft Word
Microsoft Excel
Microsoft Outlook
Internet
EMPLOYMENT PROFILE
NAME OF EMPLOYER : STANDARD BANK
DATE OF EMPLOYMENT : July 2012 – July 2017
DESIGNATION : Call Centre Home Loans
Legal Specialized Collections.
KEY PERFORMANCE AREAS :
Assisting customers with Home Loans
Making sure that they make alternative arrangements in assist them retain their bonds
Handling irritate customers and assisting them in not losing their bond
Ensure that clients are kept calm and understand the importance of assisting them retaining their home loans
Re-assuring the home loans clients that we are there in their favor to aid them
Rehabilitating customers and advising them that their account has been handed over to legal to take judgment and attach their properties, so that they understand that they need to keep to arrangements made
NAME OF EMPLOYER : SYKES ENTERPRISE INTERNATIONAL
DATE OF EMPLOYMENT : March 2011 – May 2012
DESIGNATION : TECHNICAL Call Centre Agent/ KODAK
KEY PERFORMANCE AREAS :
Assisting customers with their printers when it needs to be fixed depending on the problem.
Handling irate clients regarding their printers and computers
Giving clients advice on printer and computer maintenance.
Receiving calls and logging them on diary notes in less than three minutes and managing excellent handling and wrap up time.
I need to make sure that customers have the best WIFI connections as well as USB connections depending on what the customer’s preference is.
Being able to set up a printer using routers and Ethernet dongles as well as blue tooth connectivity
Assisting customers in connecting their printers to an iPad, I touch, iPhone as well as a new connection to the Android device
Connecting customers on cloud printing so that they can print from anywhere in the world
REASON FOR LEAVING : Retrenchment
NAME OF EMPLOYER : STANDARD BANK HOME LOANS
DATE OF EMPLOYMENT : November 2008 – April 2010
DESIGNATION : Call Centre / Account Management Consultant
Home Loans
KEY PERFORMANCE AREAS :
Handling inbound and outbound calls
Handling irate clients regarding their home loan accounts
Assisting clients and rehabilitating their home loan accounts
Giving client advise on rehabilitation solutions and putting them on affordable payment plans
Receiving calls and logging them on diary notes in less than two minutes (Adhering to KPI’s)
Re-routing clients to the correct departments when necessary
Assessing statements home loan as well as personal accounts
REASON FOR LEAVING : Salary payment inconsistent
NAME OF EMPLOYER : FIRST NATIONAL BANK (Home Loans)
DATE OF EMPLOYMENT : February 2004 – May 2008
DESIGNATION : Home Loan Administrator/ Quality Controller
KEY PERFORMANCE AREAS :
Handling customer service queries regarding Home Loans applications
Handling calls from internal and external clients
Advising clients to contact their banks to validate and verify their details
Dealing with processed home loan forms and applications
Indexing and document splitting
Organizing documents to enhance accessibility
Processing of applications within agreed SLA’s
Ensuring that debit order details are loaded correctly for the valid dates
Scanning of processes documents
Ensuring that initial checks and validation has been completed
Know your customer (KYC)
Ensuring Quality Control
REASON FOR LEAVING : Limited career opportunities
NAME OF EMPLOYER : FIRST NATIONAL BANK
DATE OF EMPLOYMENT : November 2017 – March 2020
DESIGNATION : INSURANCE CALL CENTER AGENT
KEY PERFOMANCE AREAS :
Call Center
Resolving queries via email during calls
We would have to deal with more than 80 calls a day
Solving individual emails and queries
Attending to approximately 150 calls per day
REASON FOR LEAVING : Unfair treatment
: Poor work ethics from leadership, I addressed it : numerous times, but the issue wasn’t resolved so I was left with no option but resign
NAME OF EMPLOYER : PENTICOSTAL GROUP YOUTH CENTRE
DATE OF EMPLOYMENT : January 2004
DESIGNATION : Group Leader
KEY PERFORMANCE AREAS :
Coordinated youth functions
Office administration
Data capturing
Collated information for the seminars to take place
Attended to congregations’ requests
Wrote music and launched a Gospel CD
Prepared new material in terms of music for the church
REASON FOR LEAVING : Voluntary Worker
REFERENCES
Maude Mngoma
Jet-Set Personnel
Director
admeje@r.postjobfree.com
Sabastian Knight
Standard bank Team leader
Roney Wagner
Standard bank team leader
Patricia Gonzalious
Sykes Team Leader
Lynton Andrews
Sykes Team Leader
Nosipho Mabuza
First National Bank Team Leader
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