**.**.**** - To

Currrent

**.**.**** -

**.**.***8

01.07.2013 -

31.07.2016

SASHRIKA MAHARAJ

admdn5@r.postjobfree.com

065*******

*** ******* **** ********* ****** Boksburg Gauteng Objective

I am a mature, positive and hardworking individual that delivers on quality and excellent service by effective communication with employees, employer and customers. I am a very important link in the communication process to resolve problems, queries & dissatisfaction of both internal and external customers. I have the ability to prioritize and deal effectively with a number of tasks simultaneously with constant hard work and dedicated goals in place, I strive towards achieving success. Experience

Sasol

Work Management

• Handling internal and external customer request and queries affectively and professionally by means of a

• variety of mediums outlook, telephonic personal contact or online.

• Accurate creation of incidents.

• Population with correct information.

• Creation and allocation of tasks.

• Completion and allocation of tasks.

• Scanning of documents and saving with incidents.

• Draw reports from HEAT system and distribute to RES Management.

• Follow up on active incidents, compare with status on SAP and follow through close etc

• Populating SAP with correct information.

• Tracking status on SAP and add to notes on HEAT.

• Log all calls on Heat sytem.

• Check dashboard daily for calls which needs to be followed up

• Ensure every JCE has a tracking sheet.

• QC and service providers signing in and out of JCE/JCC by all stakeholders and ensuring no tracking sheetsor JCE leave the work Management area

• .Monitor and track costs and expenditures against set budget. Identify and implement cost reductions and waste elimination plans. Outer Edge Contracting Sasol

Officer

• Handling internal and external customer request and queries affectively and professionally by means of a

• variety of mediums outlook, telephonic personal contact or online.

• Accurate creation of incidents.

• Population with correct information.

• Creation and allocation of tasks.

• Completion and allocation of tasks.

• Scanning of documents and saving with incidents. M&S Projects Contracting to Sasol

Data Clerk

• Solving queries in the call centre between employer, employees and service providers.

• Provide support, feedback and guidance to the employees.

• Routing queries.

• Documentation to ensure supply chain procedure was adhered to. 01.07.2010 -

30.06.2013

2019

2009

• Ensuring lead times are adhered to.

• Replying to suppliers on feedback of invoices and JCE's submitted for service entries and handling

• procurement queries.

• Logging remedy calls for incomplete documents.

• Resolving remedy calls that was assigned to me.

Willowton Oil and Cake Mills

PA & Debtors Clerk

• PA & Debtors Clerk

• Issuing of credit notes.

• Payments.

• Invoicing.

• Taking minutes for meetings.

• Manage director’s diary.

Education

IFMA

Facility Management, PTP End user, Sap, VDI, Excel, Facilitation scope of work Heather Secondary school

Grade 12

Skills

Administrative Skills · 9 years of experience in administration field · Time management skills · Communication skills · Answering telephone, electronic enquiries, forward telephone calls and messages to appropriate person · Compile data · Spread sheets and reports · Ability to multi task with strong attention to detail Computer Skills · Experience working on windows 2010 · Good knowledge of MS office suit that includes Excel, Word, PowerPoint, Publisher, outlook, access · Experience with File management · Good typing skills · Sap, Ps1, Ps2 and Ps3 · IMS · BBS System · Avaya · Heat Personal Details

Date of Birth : 30.03.1992

Marital Status : Married

Nationality : South African

Reference

Liz Engelbrech - "Sasol"

Manager

admdn5@r.postjobfree.com

079*******

Ritha Sukaram - "Outer Edge"

Site Agent

admdn5@r.postjobfree.com

073*******

Raj Naidoo - "M&S"

Manager

084*******

Fiza - "Willowton Oil and Cake Mills"

Manager

079*******

Contact this candidate