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Customer Service Representative

Location:
Hopkins, SC, 29061
Salary:
Open
Posted:
May 12, 2021

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Resume:

Nancy E. Vaughn

*** **** ****, *.*. Box ***, Hopkins, SC 29061/803-***-****/admcht@r.postjobfree.com

Objective

Seeking a position that will utilize excellent communication and interpersonal skills while providing the opportunity for professional growth and development.

Education

Morris College Sumter SC

BS Degree Business Administration 1988

Midlands Technical College Columbia SC

Business Administration 1993

South Carolina Criminal Justice Academy Columbia SC

Basic Jail II Certification 1996

American Correctional Association Columbia SC

Certification 1997

Columbia Police Department Columbia SC

Domestic Violence Certificate 2004

Columbia Police Department Columbia SC

Community Problem Solving Certificate 2002

USPS Processing & Distribution Center (P&DC) Columbia SC

Bank Secrecy Act Training 2005

P&DC Columbia SC

FMLA 2005

P&DC Columbia SC

Sexual Harassment/New Role Representation 2005

P&DC Columbia SC

Officer In Charge Training Course 2005

P&DC Columbia SC

Accident Prevention 2004

Work Experience

Richland County School District 2 Columbia SC

Substitute Teacher July 2017 to Present

•Performs instructional and classroom management skills for teachers who are absent for one or more days.

•Assist students and teachers with academic work within the classroom.

•Establishes a working relationship with students of all ages.

City of Columbia Columbia SC

Telecommunicator April 2014 to March 2019

•Dispatch non-emergency calls and 911 emergency calls in a call center.

•Dispatch for CPD, RCSD, and CFD.

•Multi-task dispatching calls, taking calls and assisting with neighboring dispatch.

South Carolina Department of Employment and Workforce Columbia SC

Unemployment Insurance Supervisor December 2009 to June 2013

•Supervise staff responsible for investigation and resolution of Unemployment Insurance eligibility issues and employer charging.

•Develop, implement and monitor an annual plan of goals and objectives for program management and staff performance and take appropriate corrective action necessary to accomplish goals and objectives.

•Investigate and resolve complex Unemployment Insurance eligibility issues.

•Establish work standards and evaluate work performance

•Train personnel in Unemployment Insurance

South Carolina Employment Security Commission Columbia SC

Program Assistant August 2006 to December 2009

•Interviewed Applicants

•Provided referrals, placements and follow up services

•Maintained Contact with Employers

•Recorded and processed routine and special claims

•Explained benefit rights to claimants

Hopkins Post Office Hopkins SC

Postmaster October 2004 to June 2008

•Coordinated activities of workers engaged in postal and related work in assigned post office.

•Organized processing of incoming and outgoing mail, issuing and cashing money orders and selling of stamps, bonds and certificates.

•Organized collecting of box rents to ensure efficient service to patrons.

•Conferred with suppliers to obtain bids for proposed purchases.

•Requisitioned supplies and disbursed funds as specified by law.

Columbia Police Department Columbia SC

Community Safety Officer December 2002 to February 2005

•Patrol Public Works via Car or Foot Patrol

•Accountability of all Vehicles Incoming & Outgoing

Richland County Detention Center Columbia SC

Correctional Officer September 1994 to December 2002

•Guarded inmates in penal institution in accordance with established policies, regulations and procedures.

•Searched inmates and cells for contraband articles.

•Patrolled assigned areas for evidence of forbidden activities, infraction of rules and unsatisfactory attitude and adjustment of prisoners.

•Employed weapons and force to maintain discipline and order among prisoners, if necessary.

CM Tucker Center Columbia SC

Mental Health Specialist May 1988 to September 1994

•Assisted patients, working under direction of nursing and medical staff.

•Assisted clients with daily living

•Transported clients to various appointments

References: Available upon request



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