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Zikhona Simondile

- ** *nd Avenue

- Algoa Park

- Port Elizabeth

- 6001

Objectives

I am an enthusiastic hard working person.

I am self-driven and very diligent in my work.

I am innovative and initiative

I have strong working ethics and strong principles as individual

I have good interpersonal, communication and problem solving skills. Personal Summary

Identification Number - 930**********

Nationality – South African

I am a professional who is interested in an opportunity within the IT industry, to establish myself with these dynamic professional fields, where my expertise can add value and be utilized. To follow a career that is in line with my qualification but most importantly to follow a career path that will enable me to add value and use my own initiative at times.

Availability : Immediately

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Marital Status – Single

Health – Good

Contact Number – 067-***-****

Email Address- admbp7@r.postjobfree.com

Driver’s License : Learners License

Education

Name of Institution: Bytes People Solutions (Pty) Ltd Qualification : Learnership : National Certificate :System Support NQF Level 5 Exit Level Outcomes:

Extensive knowledge on installing, building, upgrading, repairing, configuring troubleshooting, optimizing, diagnosing and performing preventative maintenance of basic pc hardware and operating systems.

Understand the role of technology in the business context

Demonstrate basic application support skills

Demonstrate network support skills

Demonstrate operating system support skills

Relate business problems and information technology solutions

Demonstrate appropriate technical reporting skills

Demonstrate appropriate customer care in the context of IT support

Function appropriately in a change management process within a support team

Demonstrate hardware support skills for server computers

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Demonstrate an understanding of Systems Support

contextualized within a selected work area

Name of School: Kuyasa High School

Matric: National Senior Certificate/

Subjects Completed:

English

Xhosa

Mathematical Literacy

Life Orientation

Economics

Life Sciences

CAT

Name of Institution: Nelson Mandela Metropolitan University Course: Higher Certificate in Information Technology, Support Services Modules Completed:

Software Development 1

Networking

Information Systems

Systems Software

Support Services

Graphical User Interface

Microsoft Office (Word, Excel, PowerPoint and Access)

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Core Competencies

I am proficient in the following skill sets:

Microsoft Office Packages

Computer Hardware replacing and upgrades

Installing system software and application software

Troubleshooting

Sales

Customer Services

Experience

Company: Haygrove Heaven Pty Ltd

Designation: Admin/Receptionist

Date started: 2014 – 2015

Duration : 1 year 6 months

Duties:

Receive Visitors:

greet visitors appropriately

determine visitor needs in a professional manner

maintain visitor register

offer refreshments to visitors where appropriate

direct visitors to correct person

ensure back up when absent from reception desk

Answer Phone Calls:

answer and address incoming phone calls in a timely and polite manner

clearly determine the purpose of the call

deal with queries and provide correct information

forward calls to appropriate person

take and deliver messages accurately and completely

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Manage Mail:

sort and distribute incoming mail

prepare outgoing mail for pick-up or courier

Clerical:

photocopy and collate documents

fax documents

file documents accurately

maintain equipment and report any malfunctions

monitor, control and order office supplies

Organize Meetings

book meeting room

inform participants

set up meeting room with necessary stationary and equipment

organize catering for meeting

Secretarial Support

prepare correspondence and documents

update databases

organize mailings

prepare and maintain spreadsheets

schedule and follow up on appointments

Company: WNS

Designation: Customer Assurance Agent

Date started: 2015-2016

Duties:

Customer handling (internet, ADSL, VDSL,WC, DMA)

Router configuration and setup ( Telkom & Non-Telkom)

Provide a reliable and trustworthy customer service to one of the largest energy provider.

Identify and understand customer needs to consistently provide a high quality service.

Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.

Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.

Provide accurate information on products and services to clients to

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ensure consistency across the organization.

Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.

Operate customer related information systems to maintain and secure records.

Contribute to the success of the team and the business by achieving personal targets.

Adhere to the company and department standards, policies and procedures.

Company: KEZIA BPO

Designation: IT Technician & Sale Consultant

Duties:

Hardware & Software

On-Site Technician

Customer Help Desk with PC/Laptop issues and troubles

Customer Adviser through PC/Laptop purchases

On-Floor Software Installations

Help with Networking issues (Wired or Wireless)

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References

Company : Haygrove Heaven Pty

Name : Mrs. L Kaleni

Contact details : 084-***-****

Designation : HR – Finance

Company : WNS

Name : Mr. Steven Nchaupe

Contact details : 060-***-****

Designation : Team Leader

Email address : admbp7@r.postjobfree.com

Company : KEZIA BPO

Name : Tebogo Molapisane/Tabelelo Molapisane

Contact details : 082-****-*** / 078*******

Designation : Managers

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Company : Axxess DSL

Name : Mr L Zonke

Contact details : 066-***-**** / 081-***-****

Designation : Team Leader / Floor Manager

Email address : admbp7@r.postjobfree.com

Contact this candidate