KELSHA LACUE

706-***-**** admauj@r.postjobfree.com Augusta, GA 30909

SUMMARY

Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.

SKILLS

Relationship selling

Merchandising knowledge

Retail loss prevention

Dispute mediation

Money handling

Negotiations

Cash handling accuracy

Superb time management

Sales expertise

Excellent communication skills

Written and oral communication skills

Reading comprehension skills

Business development

Product Sales

Strategic planning

Client account management

Sales development

Listening skills

Energetic self-starter

Documentation and recordkeeping

POS system operation

Customer- and service-oriented

Verbal/written communication

Cash register operation

Team player mentality

Outgoing personality

EXPERIENCE

Stock/Sale Associate

Ross Dress for Less Evans, GA May 2019-Current

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Negotiated and closed deals with minimal oversight.

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

Coached team members on security risks and loss prevention to aid in mitigating store theft.

Sold various products by explaining unique features and educating customers on proper application.

Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Assisted customers by finding needed items and checking inventory for items at other locations.

Sales Associate

Kohls Department Store Evans, GA Nov 2018-Jan 2019

“Smiles and Says Hi!” Greets all customers and associates, assists in a friendly, courteous manner and adheres to the “Yes We Can” policy efficiently resolving customer's questions and requests

Consistently uses the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit,

Explains Savings, Asks to Complete the Survey and Thanks the Customer

Able to learn and adapt to current technology to assist customer needs

Delivers the highest level of customer service through effective problem solving

Solicits, opens and activates Kohl's Charge applications and loyalty programs

Ensures that all cash handling procedures are done in accordance to policy and procedure

Complete transactions accurately and efficiently while engaging customers

Flexible and willing to cross-train and work in other areas of the store, as needed

Sales Associate

Burlington Coat Factory Augusta, GA Mar 2015-May 2016

Assisting customers in locating merchandise when needed

Assisting in floor moves, merchandising, display maintenance, and housekeeping

Assisting in ringing up sales at registers and/or bagging merchandise

Performing other tasks as assigned by manager from time-to-time

Packer

Evercare Waynesboro, GA Nov 2010-Nov 2012

Assembled cartons, crates, and containers.

Marked and labeled containers with accurate shipping information to prevent delays.

Packed merchandise into boxes and containers to ensure safe shipment.

Reviewed packing slips and other documentation to properly box requested items for shipment.

Arranged items on pallets according to size and weight.

Used tools, sprayers and cleaning solutions to clean contaminants from work areas.

Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.

Operated hand trucks, pallet jacks and forklifts to move materials.

Inspected outgoing shipments to maintain effective quality assurance standards.

Accomplished production goals by working with speed and accuracy.

Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.

Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.

Recorded order processing updates by entering information correctly.

EDUCATION AND TRAINING

High School Diploma

Burke County High School Waynesboro, GA 2007

Cosmetology

Empire Beauty School Savannah 2017

Certified Medical Assistant Breath of Life 2020

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