Angela Duncan

Customer service, claims process, scheduler

Contact

Email:

admams@r.postjobfree.com

Phone:

513-***-****

Address:

***** ***** *** **** ***, OH, 45242

Career Objective

Hard-working professional with 19 years of experience and a proven knowledge of customer communications, customer retention, and customer satisfaction. Aiming to leverage my skills to successfully fill the Customer service, claims process, scheduler role at your company.

Experience

Scheduler

The Christ Hospital, Cincinnati, OH / Mar 2020 - Mar 2020

Answer telephones and direct calls to appropriate staff.

Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

Complete insurance or other claim forms.

Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.

Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.

Large claims processor

United Healthcare, Blue Ash, OH / Apr 2001 - Feb 2020

Process medical claims over 25K, good customer service to patients and providers, troubleshooting claims and any provider inquiries

Education

Colerain senior high

Cincinnati, OH

High School Diploma

(Jun 1982)

Additional Skills

Worked with CPS system using aerial, encorder pro, epic systems efficient on excel

Worked on onbase, superusers, and pc

References

References available upon request

Contact this candidate