Muriel E. Herbert

**** ******* *** **. *****• Jacksonville, Fl 32244 • 340-***-**** • admamk@r.postjobfree.com HR Generalist ~ Customer Service ~ Business Development ~ Analytical, results-oriented, out-of-the-box professional offering experience gained over two decades.

• Graduate with previous business experience. • Extensive customer service background.

• Able to learn and apply quickly and effectively. • Self-starter with analytical abilities

• Hard-working, detail-oriented, able to multi-task. • Excellent communication and presentation skills. PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Business and Customer Service

● Supervised staff, Created job descriptions, Manage hiring process, Conduct interviews, Managing the onboarding process for new employees, Maintained personnel information and files, Administered employee benefits, Completed and submitted paperwork to external agencies ie. Worker's Comp, Ensured management actions conform to the employee handbook and labor laws, Create policies and procedure, Address personnel-related issues, Participated in disciplinary and termination meetings

● Performed word processing, created and maintained spreadsheets, prepared PowerPoint presentations.

● Responsible for administrative functions such as filing, data entry, and visitor relations.

● As Hostess / Team Leader, provided personalized customer service to patrons in fine dining settings.

● Supervised, customer service, ensuring prompt delivery of orders and highest levels of service at all times, for both restaurant floor and catered events. Experience

● Served in paid and volunteer positions as teacher and instructor for youths Jump Start Summer Camp

● Founder, teacher and mentor of Jump Start Summer Camp

● Instructed youths with anger management programs at APYS, for children grades K through five.

● Taught baton twirling for youths and teenagers for twelve years.

● Carried out tutoring for children with learning disabilities and / or from low income environments.

● Provided life skills education for developmentally delayed teenagers. Set short and long-term goals, monitored progress, and assisted with accomplishment of daily objectives. EMPLOYMENT HISTORY

Part-Owner “Out of the Box” Photo Booth Rental (2019-Present) Assistant Director Human Resources, LEGVI(2018-2020) Senior Human Resources Specialist, LEGVI(2008-2018) Human Resources Assistant II, Legislature of the Virgin (2006) Teleprompter, TV 2, (2005-2006)

Youth Mentor, Adventure & Paradise Youth Stars, St. Croix (1998-Present Procurement Officer, Legislature of the Virgin Islands,LEGVI (1997-2006) Director, Jump Start Summer Camp, St. Croix (1993) Administrative Assistant, Legislature of the Virgin Islands LEGVI, St. Croix (1993) General Surveyor, USA Director (1992)

File Clerk, Energy Office (1988-1991)

Cashier, Wendy’s, Sunny Isles, St. Croix (1985-1988) File Clerk, Department of Human Services, USVI (1985-1986) Hostess/Waitress, Pizza Hut, St. Thomas, USVI (1982-1984) EDUCATION

IPMA-SCP Certificate 2014

HR Generalist Certificate Program, SHRM (2008)

B.A. Business Management Monroe College, New Rochelle, NY (2007) AA Business Administration, Monroe College, NY 2006 Certificate Property Accountability, GS Graduate School USDA, 2005 COMPUTER SKILLS

Windows, MS Office, Excel, PowerPoint, Internet

ADDITIONAL INFORMATION

Member, Generation Now 2009-

President, Concordia Homeowners Association, (1997- 2021) Vice President, Adventure and Paradise Youth Stars (1998- Present) Director, Spinning Stars Majorettes (1990-2005)