SAMUKELISIWE ANGEL DHLAMINI

COVER LETTER

Dear Sir/Madam

I’m writing in response to your recently advertised position. I am very interested in this opportunity with your organization and believe that my qualifications, education and professional experience would make me a strong candidate for the position. I am a strong,professional individual who is willing to learn more. Enclosed is my Curriculum vitae that more fully details my background and work experience, and how they relate to your position. As you can see, I have alot of experience in counseling and dealing with

emotionally supporting individuals .

I firmly believe that I can be a valuable asset to your team. I welcome the opportunity to speak with you about this position and how my experience could help your organization achieve its goals. Thank you in advance for your consideration.

Sincerley,

Samukelisiwe Dhlamini

C O N TACT

adma1c@r.postjobfree.com

081-***-****

5892 Mkhiwane Road

Lamontville, 4027, Durban

South Africa

S K I L L S

Decision Making

Ability tonwork under pressure

Time Management

Self-motivation

Adaptability

Conflict resolution

Leadership

R E F E R E N C E

Linda - "PatNet "

Lecturer

072-***-*****

Zamantusi Mngadi - "Capability Bpo"

Team leader

071-***-****

P E R S O N A L D E TAILS

Date of Birth : 05-04-1991

Nationality : South African

SAMUKELISIWE ANGEL DHLAMINI

O B J E C T I V E

Seeking challenging career in your Sector to get a position of responsibility, using my professional skills and efficiency to communicate my ideas and views and commit myself for achieving organizational objectives with the team effort and my positive attitude and performance.

E X P E R I E N C E

Protea Hotel Umhlanga Ridge

11-01-2010 - 30-06- 2010

Waitress/Switchboard

Responsibilities

Serving Customers, became a Head waiter, was walking in customers, giving out surveys, ensuring that the customers are always willing to come back for the service.I then moved to operating calls and transfering them to the relavant departments

Bhekaphambili Primary School

21-01-2013 - 28-11-2014

Educator

Responsibilities

Assisted with a GradeR class. I then moved to a Grade3 class for the remainder of my in service training(Self managed). I was merging in Mathematics,English second language,Isizulu 1st Language and physical education.

Ithembalabantu Clinic (AHF)

12-01-2015 - 18-12-2015

Lay Counsellor/Data Capturer

Responsibilities

-HIV/AIDS testing.

-Educating my clients and providing emotional support in the most active fields such as Trauma, psychological fist aid, gender based violence and HIV/AIDS.

-Providing support and guidance to clients experiencing emotional problems and difficulties that impact on their lives.

-Hosting Structured counselling sessions and programmes.

-Was also responsible for the capturing of my clients data from various source documents into the computer system for storage, processing and management purposes.

Talksure SA

11-01-2016 - 03-08-2016

Sales Representative

Responsibilities

-Selling 24/7 ASAP roadside assistance. It is a comprehensive national roadside repair

and breakdown service to assist members who have experienced a roadside breakdown and

need assistance with their vehicle or to be towed. Edcon

01-06-2018 - 14-12-2018

Customer Service Representative

Responsibilities

-Assisting customers with their store accounts.Making sure I serve my customers

needs and desires at all times.

Capability Bpo

04-2019 - 10-2019

Customer Service Representative

Responsibilities

-Assisting US customers via phone/chat/email with complaints and questions, giving customers information about products and services, placing orders, processing returns.

-Ensuringthat customers fully understand the product and have their issue resolved by the end of the call.

E D U C ATION

Siyahlanganisa Training Centre

2011

Lay Counsellor

AA Hospitality Training Centre

2009

Hospitality

PatNet

2010

Secretarial Studies

First Choice Varsity College

2013

Educare Education

A C H I E V E M E N T S & AWARDS

Socializing

Community work

Child care

Sports

Charitable work

S T R E N G T H S

Dedication

Patience

Discipline

Determination

Trustworthiness

Contact this candidate