Mark Hutchins 208-***-****

***** ***** *** **

Snohomish, WA. 98290

Email: adm9zj@r.postjobfree.com

Professional Profile

•Employee and team management (25 years)

•Employee training and development (15 years)

•Managing multiple locations (15 years).

•Customer service management in residential and commercial (20 years).

•Fleet management including lease negations, repair/maintenance contracts and fuel costs (20 years).

•Experience managing in publicly traded companies and Sarbanes Oxley (SOX) compliance (20 years).

•Developed plans to increase productivity, financial performance, and employee development (20 years).

•20+ years developed programs to improve employee engagement and job satisfaction for all employees.

Professional Experience

Division 9 Flooring, Woodinville, Washington

June 2017-Present

Director of Operations and Safety

Achievements:

Operational

• Implemented and created process’ to improve efficiencies and increase productivity

•Improved staffing and exceeded headcount expectations within my first 90 days

• Built and developed a team to better manage deliveries, installations and the project managers needs

•Improved processes to effectively manage staffing levels reducing unnecessary overtime, product waste and production efficiencies.

•Logistics for all purchasing, shipping/receiving and inventory for multiple locations.

•Improved department financial performance by $500K over the last 18 months

•Created and executed plans that reduced employee turnover and in turn improved moral and employee performance

Safety

•Improved the company’s safety performance and decreased the EMR to .65

•OSHA Construction trained and certified (OSHA 30)

•Trained and certified employees for OSHA compliance and jobsite safety

•Decreased injuries by 10% through training and compliance

•HAZMAT trained and certified for hazardous waste shipping and disposal

•Created an environment of employee peer accountability and personal ownership

Responsibilities:

• Purchase, manage and maintain the company’s fleet of vehicles.

• Purchasing, forecasting, inventory management and all logistics for multiple locations.

•Project Management Responsibilities which include coordinating delivery and inventory management, purchasing, bidding, installation schedules. The addition responsibilities included scheduling Foreman and Site Superintendents their assignments for multiple multi-million dollar projects with some of Seattle’s biggest general contractors.

• Created and managed annual budgets, P&L for overall Operations and projects as assigned.

• Managed all phases of customer service for quality, warranty repairs and services and the maintenance service contracts.

•Develop employees to meet and exceed financial goals, safety goals and performance.

•Effectively managed staffing levels reducing unnecessary overtime and hours to meet P&L goals. Which in turn created a more positive work environment for all levels of employees.

• Hired, trained and assigned work based on schedules and needs of the business in a fast-changing environment. Increased headcount by 60% and exceed 2019 goals by 8%.

DirecTV (AT&T)

October 2009-March 2017

Senior Area Manager of Operations Washington, Idaho, Nevada and Arizona

Achievements:

• Improving moral of up to 320 employees

•Decreased Loss by managing the staff vs. workload as well as increased the overall incentives in the market.

•Logistics Focused on the safety of the office by decreasing the unsafe driving habits, and overall safety culture.

• Improved overall P&L performance by staffing in the proper rural areas, managing the costs of fuel and drive time as well as coaching all levels of leadership and employees. Logistics impact was proper forecasting and purchasing to ensure product did not have a long shelf life and was out the door and installed to the end user.

• Improved customer satisfaction from the lowest in the organization to within the top 5 performing offices.

Responsibilities:

• Responsible for all administration, operations, installation, and customer service activities for all assigned areas. This includes managing up to 280 tech

• Managing and controlling all logistics for purchasing, cycle counts, truck load outs. This was 55% of my financial responsibilities for multiple locations and operating costs.

• Responsible for maintenance and managing a fleet of 160 commercial vehicles. Which includes driver training and all financial responsibility that goes along with company owned and operated vehicles.

• Facilitating customer service training for internal and external customers.

• Coaching and leading all levels of leadership throughout the region though training and mentoring them to meet and/or exceed goals through inspirational leadership.

• Managing and budgeting all phases of warehouse operations with inventories up to 3 million dollars.

• Other responsibilities include “Safety” of all employees in and out of the facility and managing the training to eliminate works mans comp claims and provided a safe work environment and met all OSHA requirements. This is managed and inspected by me weekly and monthly to ensure that all members of the staff worked safely.

• Manage and develop new business partners and which includes hiring and managing sub-contractors and following up on their customer satisfaction and customer retention.

• Major area of focus was on customer service for all customers throughout designated areas. This also include the dispatching, customer service and installation time lines for as many as 650 customers daily

Motivational Systems, Phoenix, Arizona

April 2006-May, 2009

Production Manager

Achievements:

• Increased production

• Reduced costs by logistics and production restructure

• Increased profitability and productivity implementing KPIs around cost and production

Responsibilities:

• Responsible for all logistics,field operations for production and installation of metal, wood, temporary silk screened signage for most major homebuilders throughout Arizona. This also included production and permitting of permanent structures such as monument walls, billboard type signage and city signage. This also included all facility maintenance and cleanliness.

• Production responsibilities also included working to meet deadlines so that clients were ready to open new sales offices, producing furnishings (i.e. desks, cabinets, displays, maps and aerial displays).

• Managed 15 employees Mon.-Fri. and 75-100 Part time field employees Sat.-Sun. providing customer service for the homebuilders. Managing the staff to comply with all Phoenix metro cities sign ordinance laws.

• Managed and maintained a fleet of 10 commercial vehicles.

• Developed and improved logistics plans to increase efficiency by changing purchasing and warehousing to better organize inventory and production.

• Managed all phases of Customer service for the division.

• Trained managers and staff weekly on financial goals, safety goals and performance. Planned and assigned work based on sales vs. staff. Effectively managed staffing levels reducing unnecessary overtime and hours to meet P&L goals. While maintaining a positive work environment for all levels of employees.

Education

University Of Phoenix

Scheduled to complete early 2022 Business Management degree

Snowflake High School, Snowflake, AZ

High School Degree

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