WAVERLY ANTWI

Phone: 908-***-**** Email: adm8my@r.postjobfree.com

Address: ** ******** ***, ***********, ** 07081

PROFESSIONAL SUMMARY

Dedicated, hard-working, reliable and accurate professional who delivers courteous service at all times. An individual with a can-do attitude and an extensive history of being an effective team member with full understanding of the underwriting process and team needs. Well-versed in using Excel to create and update tracking spreadsheets.Extensive Experience in Customer Service and a trained expert in taking or entering orders, creating/canceling accounts and obtaining details of complaints. Familiar with principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Technically-savvy with outstanding team building, training and presentation skills. A 6 years + informed Certified Pharmacy Technician knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. High School Diploma June 2009

Newark Tech, Newark, NJ

Coursework in Biology, Chemistry and Physics Coursework in Human Anatomy and Physiology Coursework in Microbiology and Physics Top 15% of class Associates in Liberal Studies

May 2012

Union County College in Cranford, NJ

Bachelors of Science – Biochemistry

Bloomfield College, Bloomfield NJ January 2014

Bachelors of Arts – Psychology

Bloomfield College, Bloomfield, NJ January 2014

Master of Science - Clinical Health Psychology September 2019 Kean University, Union, NJ

EXPERIENCE

MEDLY PHARMACY

01/2019- PRESENT

CX Customer Service Representative

● Identified customer issues with products or services, investigated causes, and initiated resolutions

● Educated customers about Medly Pharmacy and processed purchases

● Handled day-to-day customer contact via phones, text and emails

● Addressed various internal and external customer questions and concerns regarding shipments, billing, status, services and carrier needs

● Took payment information and other pertinent information such as addresses and phone numbers to place orders

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

● Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions

● Conferred with customers about concerns with products or services to resolve problems and drive sales

● Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments

MACYS Springfield, NJ

10/2016-03/2018

AST Administrative Support Team Supervisor

● Analyzed departmental documents for appropriate distribution and filing.

● Managed executive calendar and coordinated weekly project team meetings.

● Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.

● Contacted patients regarding unpaid and underpaid accounts to resolve any issues.

● Entered details such as payments, account information and call logs into the computer system.

● Responded to customer requests via telephone and email.

● Copied, logged and scanned supporting documentation.

● Verified data integrity and accuracy.

● Developed new process for employee evaluation which resulted in marked performance improvements. Partners Pharmacy Cranford, NJ 05/2015-06/2018

Data Entry Technician/ Call Center Technician

● Calculates and/or verifies the correct dosage based on the prescription.

● Enters new and refill orders in a timely and accurate manner.

● Batch and print labels, forms and delivery tickets.

● Complete all data fields according to pharmacy procedures including use of approved abbreviations.

● Comply with a process that addresses all state and federal guidelines regarding medication labeling.

● Courteously assists all internal and external customers.

● Consult with dispensing pharmacist regarding prescription order clarification, non-stock items, order entry problems or concerns.

Borders Bookstore - Springfield, NJ 08/2015-03/2016 Book Keeper

● Reviews invoices for appropriate documentation and approval prior to payment.

● Invoices customers and applies customer payments.

● Compiles data and prepares a variety of reports.

● Organizes and maintains up-to-date financial records.

● Develops automated spreadsheets.

Certified Pharmacy technician 08/2010 to 05/2015

CVs Pharmacy – Hillside NJ

● Dispense medications on receiving prescriptions from customers and doctors

● Organize the work area and arrange medications appropriately

● Respond to phone calls by doctors, medicine dealers and customers

● Package and label the prescriptions while giving them to the customers

● Mix medications or create compounds as suggested in the prescriptions

● Track the inventory and place order well before the stoke ends

● Take up payments for medications and process insurance claims if applicable Newark International Airport Duty Free — Newark, NJ 02/2008 to 08/2010 Retail Associate

● Operated a cash register for cash, check and credit card transactions.

● Stocked and replenished merchandise according to store merchandising layouts.

● Priced merchandise, stocked shelves and took inventory of supplies.

● Cleaned and organized the store, including the checkout desk and displays.

● Alerted customers to upcoming sales events and promotions. Inglemoor Rehabilitation & Care Center — Livingston, NJ 04/2009 to 11/2010 Certified Nursing Assistant

● Maintained accurate records of patient care, condition, progress and concerns.

● Monitored vital signs, such as blood pressure and pulse.

● Responded appropriately to the physical, emotional and developmental needs of patients.

● Protects organization's value by keeping patient information confidential.

● Communicates clearly and tactfully with residents and their families

● Change sterile dressings.

ORGANIZATIONS

● FOUNDER/PRESIDENT: Equipped & Empowered Young Adults Empowerment Programme

(2016-PRESENT)

● VICE PRESIDENT: Ghana Calvary United Methodist Church Young Adults Ministeries CORE COMPETENCIES

● Prescription Handling ● Customer Service ● Dispensing Medicine

● Cash Cart Restocking ● IV Admixture ● Ordering Supplies

● Inventory Management ● Clerical Work ● Packaging/labeling

● New Employee

Programming

ADDITIONAL SKILLS

● Communication ● Technical skills ● Computer savvy

● Multitasking ● Interpersonal skills ● Quick learner

● Prioritizing. ● Problem Solver ● Enthusiastic personality

● Organization ● Dependability ● Great attention to detail

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