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Director of Member Experience

Location:
Atlanta, GA
Salary:
45,000 + benefits
Posted:
June 20, 2021

Contact this candidate

Resume:

DS

Dael Joy

Szuch

843-***-****

adm873@r.postjobfree.com

*** ******* ***** ***** **

Atlanta, GA, 30318

SUMMARY

Tactical team builder with strong background in training and team development. High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Easily adaptable, extremely personable and successful at building strong professional relationships. SKILLS

● Customer support and assistance

● Experienced with technology,

including Jonas Management System,

Northstar Technologies, all Google

applications (Docs, Sheets, Slides), and

all Microso t applications

● Organizational skills

● E fective customer communication

● Curriculum design

● Personable with children & adults

● Successfully managed a team of 60+

● Organized events of 300+ people

EXPERIENCE

DIRECTOR OF MEMBER EXPERIENCE (CURRENT ROLE)

MEMBERSHIP & COMMUNICATIONS DIRECTOR 2019,

ASSISTANT FOOD & BEVERAGE MANAGER 2018,

MARIETTA, GA

Atlanta Country Club Inc./ Jun 2018 to Current

Current Role:

· Manages multiple areas of sta f, including all dining operations, poolside service, beverage cart service and all events at these locations (total of 60+ employees)

• Completed all new training and wrote Standard Operating Procedures (SOPs) for reopening during the COVID-19 pandemic

· Ensures the smooth and e ficient operation of all food and beverage activities club-wide.

· Oversees Food and Beverage sta f. Interviews, hires, assigns, trains, schedules, and evaluates all service sta f members to develop and maintain an e fective and e ficient working environment

· Serves as the assistant to the General Manager and the Board of Directors Other Roles:

· Responsible for planning/design, distribution and tracking of Club communications both printed and e-communications.

• Managed club website including updating content, calendars, member logins, e-statements, email marketing, etc.

• Coordinated the social media sites for the club including creating content, scheduling posts, editing entries by other departments and responding to comments/inquires.

• Planned and prepared advertising and promotion activities including print, online, electronic media and direct mail.

• Designed and published the weekly club email campaign and the quarterly newsletter Middle School Math/ Science Teacher

& Team Lead for Seventh Grade Teachers

Summerville, SC

Cane Bay Middle School/ Aug 2015 to Jun 2018

● Managed a group of (10) additional teachers on my team; hosted weekly meetings and addressed any challenges with my Administrative team on a regular basis

● Organized (4) of the largest school-wide events year round, as a committed Sponsor of Josten's Renaissance program

● Evaluated submitted assignments for clarity and skills, assigned grades and discussed results with struggling students to enhance understanding of course objectives

● Conferred with specialists to support needs of students with 504 or IEP educational plans

● Managed consistent, learning-focused classroom environments by establishing and communicating clear objectives for all students

● Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students

● Integrated technology into classroom settings to engage students and diversify instruction

● Cultivated collaborative and innovative learning environment to meet each student's unique educational needs

Hostess Server Bartender Supervisor

Daniel Island Golf Club, SC/ Jan 2011 to Jun 2015

● Served member clientele, catered banquets and member functions, memorized member information and menus, learned important organizational skills, assumed responsibility of task completion

● Trained new employees of serving procedures, set up and break down duties, and taught the menu and member information to those who were new to our team (30+ hours/ week).

EDUCATION AND TRAINING

Bachelor of Science: Science And Math Middle Grades Education College of Charleston 2015

Charleston, SC

● Graduated with Magna Cum Laude Honors

● SC Teaching Fellows Scholarship Recipient

● TEACH Loan Scholarship Recipient

REFERENCES

Anthony DiMeglio, previously Atlanta Country Club

adm873@r.postjobfree.com

404-***-****

Dara Harrop, Berkeley County School District

adm873@r.postjobfree.com

843-***-****

ADDITIONAL INFORMATION

● Rookie Teacher of the Year, Spring 2016

● Team Lead for three years at Cane Bay Middle

● Renaissance Club Sponsor for two years at CBM

● Teaching Fellows, Vice-President, 2012-2013

● Teaching Fellows, Cohort Representative, 2011-2012

● Dean's List, multiple semesters



Contact this candidate