PROFESSIONAL PROFILE

Email:

adm7t0@r.postjobfree.com

Phone:

470-***-****

Address:

*** ******* ***

Woodstock, GA 30188

www.linkedin.com/in/adolfoaguirre/

WORK EXPERIENCE

ADDITIONAL SKILLS

Adaptability

Bilingual (Spanish)

Collaboration

Community Outreach

Critical Thinking

Event Planning

Fluent in Data Analytics

Handling Pressure

Influence without Authority Problem

Infographics

Interviewing

Leadership

Outside-the-box thinker

Prioritization

Project Management

Public Speaking

Self-starter

Strategic thinking

Strong Presentation Skills

Strong Work Ethic

Time Management

Bilingual Human Resources profession of nearly 10 years across multiple functions within with a specialization and passion for Diversity, Equity, and Inclusion. Excellent orator, Public speaker, Coach and Leader of Others, Performance driver with High Standards of Accountability and Team Building. Proven Track Record of Effective Strategic Planning, Talent Management and Performance Management. Demonstrated Ability to Cultivate Strong Relationships with Numerous Organizational Levels and Leverage Partnerships Internally and Externally. THE HOME DEPOT March 2010-Present

Diversity, Equity & Inclusion Manager December 2017-Present Assisted in creation and execution of strategies to foster an inclusive culture that embraces the value of all employees and customers by leveraging opportunities to educate, engage, build strategic relationships, and integrate inclusion into processes. Developed metrics and provided measurements to assess effectiveness of the DEI initiatives. Built partnerships with key stakeholders shared best practices and provided tools to ensure execution of the enterprises’ inclusion goals. Served as DEI business partner by providing advice and counsel to various departments and partnering closely with members of the HR teams and other departments.

• Launched Internal Learning and Development site dedicated to inclusive practices. The site includes training material around unconscious bias, mentoring practices, championing inclusion, multiple inclusion videos, templates, and other resources

• Managed internal and external relationships through engagement and support to remain relevant and demonstrate our commitment to associates and customers

• Created robust reporting tool to measure demographics, attrition, hires, promotions, transfers, and terminations on multiple dimensions of diversity

• Influenced leaders by providing tools that create D&I awareness across the organization as measured by employee survey results and creating executive presentations Diversity, Equity & Inclusion Specialist May 2016 – November 2017 Assisted in executing multifaceted initiatives. Built partnerships with clients and provided exceptional client service. Worked with creative teams to execute strategies and support website updates and develop material using multiple communication vehicles. Was responsible for supporting the communication needs for multiple functional areas. Coordinated events, provided sponsorship and marketing support

• Managed over 2,700 Monthly Diversity reports which are distributed to over 325 members of THDs HR Leadership team

• Created, managed, and delivered DEI communications throughout enterprise

• Assisted Sr. Manager in the coordination and management of the enterprises’ seven employee resource groups

CONTACTS

• Earned Diversity Professional Certification (CDP) thru the National Diversity Council

• Ability to communicate and influence leaders across multiple levels and business functions

• Proven ability to identify potential systematic biases around processes within an employees’ life cycle based on in depth data analysis

• Collaborate in development of strategic initiatives, programs, and corporate strategic, including detailed market and competitive analysis identifying key area of focus for the enterprise

• Manage Employee Resource Groups and ensure alignment with corporate strategy

• Set company strategic objectives and monitored performance metrics and training for continuous process improvement opportunities

KEY INDUSTRY SKILLS

Adolfo Aguirre

EDUCATION

Certificate / Management &

Supervisory Development

North Metro Tech, Atlanta

GA

4.0 GPA

HR Services Architecture – Production Support Analyst January 2015 – April 2016 As a Production Support Analyst, I provided support to maintain HR Systems, which included system configuration, security changes and level 3 issue resolution. Invested time in learning in-depth knowledge about the business and developed functional requirements to meet business objectives. Created working relationships with members of multiple departments.

• Garnered understanding of enterprise organizational structure, HRIS Data, and impact of how job levels are categorized

• Consistently handled urgent requests from different lines of business with urgency and accuracy.

• Led project to implement system change to the State Tax Submission form in Employee Self Service which impacted employees from ten different State including Georgia HR Service Center Inquiry / Contact Center Supervisor November 2011 – December 2014 As a Supervisor, I managed a team of Diverse Customer Service Representatives and Research Associates who provided quality customer service to other Home Depot associates and managers in a variety Human Resources functions including but not limited to Payroll, Leave of Absences, Unemployment, Benefits, etc.

• Created online one on one and call listening form via SharePoint with auto notification emails

• Developed Senior Leadership Guest Speaker Series in which Diverse executive leaders from different areas of the Home Depot provided guidance around career development to the members the center

• Created HR Contact Center Daily Supervisor Checklist which detailed all the tasks to be completed by a person in this role. Facilitated education in this area during the Leadership development training

• Chartered Chapter of Toastmasters international for the HR Services and was elected president

• Created Dashboard which shows each team's recent evaluations, latest voice of the associate scores, most recent calls, Reports, Feedback Packages, and supporting graphs. This dashboard was implemented by the call, transaction, and inquiry teams Customer Care Supervisor March 2010 – November 2011 As a Customer Care Supervisor I managed a team of eight Bilingual Resolution Expeditors who were responsible for working with Vendors, manufacturers, merchants, and other Home Depot partners on behalf of the customer to ensure customer satisfaction and timely resolution.

• Thru career coaching and professional development, helped promote 7 direct reports in 12 months

• Consistently utilized Call Center and Customer Service experience to make decisions about floor management (MOD), team management, process improvement, coaching, teaching, and development of associates

• Actively involved in the hiring process by participating in Resume reviews, phone, and live interviews as well as written assessment reviews

• Created and implemented call forecast based productivity scheduling for the Spanish Services Unit

JP Morgan Chase February 2002-March 2010

Customer Support Team Manager

As a Customer Support Team Manager, I played an active role in managing the inbound/outbound call center performance and servicing private label and co-brand credit cards for major retailer. Was responsible for leading and promoting results for the collection department, including employee development and coaching; scheduling departmental workflow/hours; creating and analyzing objectives and benchmarks; implementing corrective actions; and meeting all requirements for audit, quality control, and efficiency standards.

• Received rigorous training around associate coaching, skills analysis, and development

• Conducted several associate relations investigations and made recommendations to the HR and Leadership teams

• Participated and coordinated local Job fairs to hire diverse talent and made hiring recommendations

• Analyzed monthly team results, provided feedback, and developed strategies for performance enhancement

• Prepared successful business plans to reduce losses and delinquency by implementing corrective actions

• Interacted with internal compliance department to ensure above-average quality assurance results

ADDITIONAL EXPERIENCE

Board of Director

National Hispanic Corporate Council

(NHCC)

January 2021 – Present

Advisory Board Chair

The Georgia Diversity Council

(GADC)

May 2018 – January 2021

Inspira President

The Home Depot Hispanic

Associate Resource Group

February 2013 – February 2018

VP of Public Relations

Hispanic Corporate Council of Atlanta

(HCCA)

September 2015 – January 2017

Charter President

The Talking THDHR

Toastmasters Club

February 2013 – July 2015

enlightening

Associates on the

Contact this candidate