MS SQL Server, Oracle Database, XML, Kronos, Workday, Workforce, Crystal Reports, Agile, MES, Loftware Label Manager, Dameware, InSequence, RF Scanners, FIS (Factory Information Systems), Active Plant, Siemens, Allen Bradley, SeQuents Marquee Manager, Avaya, Definity, MS Exchange Server 2000/2010, MS Proxy Server, IIS, Windows 2000/2003 Server, Great Plains, Veritas, Backup Exec, Active Directory, Citrix Client, PeopleSoft, Remedy, Track-IT, Microsoft Office, Radius Server, Toad for Oracle, WhatsUp Gold, Lotus Notes, SolidWorks 2011, Adobe Photoshop, Adobe PageMaker, Quark Express, Adobe Illustrator.
CERTIFICATES Oracle Database 11g: SQL Fundamentals, SolidWorks Essentials, Advanced SolidWorks, Interconnecting Cisco Network Devices (ICND), Network Security Firewall Administration
CERTIFICATIONS UNIX Administration and C, C++ Programming
Sr. IT Business Systems Analyst/Sr. HRIT Business Analyst Adient, Plymouth, MI 8/2015- 6/2020
Worked in JIT environment with team to identify, investigate, and recommend improvements in products, systems, or processes to improve the application or operation.
Was responsible for creating functional specifications for improvements to operating processes to fulfill business needs.
Was responsible for enterprise-level application development projects using Agile.
Facilitated meetings with Plants, Supply Chain and other IT functional/technical team members to review new requirements and projects.
Participated in projects or system enhancements within time and budgetary constraints.
Was in charge of maintaining, configuring, and troubleshooting LRS (Line Replenishing System).
Performed shop floor system and server upgrades as needed.
Documented technical requirements and specifications; partnered with the functional analysts to identify test scenarios and provided key support in user acceptance testing (UAT), track defects/risks, and provided resolution.
Executed Business Process Testing and Integration test on new enhancements and projects. Documented all use cases, test cases and smoke test in Quality Center.
Was responsible for configuring Global Time off Requests, Termination Accrual payout and Leave of Absence Accruals processing, Attendance Administration and Process improvement.
Provided support for all global payroll and timekeeping functions, including assisting on the global implementation of HRIS and payroll systems.
Managed, scoped and delivered enhancements coming through the IT/HR helpdesk ticketing system, prioritized and approved by stakeholders.
Administered and maintained all business processes in the HR system.
Provided advanced-level knowledge of the core workforce management system- Workforce Central (WFC), Kronos Dimensions (WFD), and supporting modules.
Lead all aspects of Workforce Central management configurations, implementations, modifications and upgrades of time and attendance initiatives including gathering and defining requirements, gap analysis, design, development and support.
Analyzed, designed, and built complex reports to satisfy the needs of business users; provided support for existing reports within the Workforce Central (WFC) system.
Monitored HRIS system health and performance for processing and system issues; managed systematic alerts and notifications; researched system issues and identified, evaluated, and deployed solutions.
Participated in root cause analysis to recommend product enhancements to improve productivity for both the HR and IT business units.
Sr. MES Engineer
A123 Systems, Livonia, MI 6/2014 – 8/2015
Was in charge of technical deliverables during the entire lifecycle of MES solution development projects using Agile.
Managed large MES projects with proper resource forecasting, material planning, and process development.
Applied lean manufacturing techniques and continuous improvement methods to assure products, quality, cost, and schedule requirements are met.
Strong budget planning and Capex control for multiple production sites and for multiple simultaneous MES deployment projects.
Was responsible for technical deliverables during the entire lifecycle of MES solution development projects.
Oversaw execution and validation test.
Worked with operations and other team members to provide specifications into the development activity for new MES software and quality control applications.
Designed and developed all components of MES including, traceability, genealogy, overall equipment effectiveness (OEE), asset management, process visualization, and data historians.
Worked with vendors to ensure new equipment meets MES requirements.
IT Manufacturing Engineer
Manufacturing Execution Systems (MES) Lead
Detroit Manufacturing Systems, Detroit, MI 11/2012 – 6/ 2014
Ensured sequential part delivery to OEM.
Worked with team to roll out new plant lines from concept to finish, including MES deployment.
Defined MES solution architecture and develop detailed design specifications.
Oversaw operations of multiple production lines.
Managed data and implemented processes to ensure traceability.
Worked closely with manufacturing and industrial engineers to reduce waste.
Conducted client interviews to gather functional requirements.
8D/QRCI problem solving.
Extracted and analyzed data upon request.
Wrote standard operation procedures (SOP) for MES support.
Was in charge of developing systems to improve existing processes.
Generated production reports specific to the client needs.
Participated in programming, configuration, testing, and validating the MES prior to launching.
Was responsible for technical deliverables during the entire lifecycle of MES development projects using Agile.
Worked closely with Quality Engineers to ensure that all quality concerns are rectified.
IT Manufacturing Analyst (contract)
Chrysler Dundee Engine Plant, Dundee, MI 4/2012 – 11/2012
Supported Siemens, Allen Bradley, and Fanuc PLC systems.
Was in charge of Active Directory changes.
Conducted Management and Task Level Quality Audits.
Formulated and implemented organizational wide standards and procedures.
Was involved in Enterprise Change Control.
Enforced and maintained ITM standards and guidelines.
Was responsible for planning, organizing, directing, and monitoring all data productions jobs.
Managed projects from concept to finish.
Documented processes and procedures.
Monitored plant floor production, operations and machine controls.
Set up and configured complex customized manufacturing systems.
Was responsible for data collection and ensuring complete traceability.
CAD Technical Engineer I (apprentice) 8/2011 – 01/2012
FISHER/UNITECH, Troy, MI
Managed and supported incoming technical support cases.
Coordinated weekly team meetings.
Followed up on vendor related cases, such as Service Requests (SR) and Software Performance Reports (SPR) from SolidWorks.
Researched and created Knowledge Base articles.
Ensured that technical support surveys were complete.
Monitored support que, and auto assigned cases accordingly.
Designed parts for engineering firms as needed.
IT Consultant (company list) 2/2007 – 7/2011
M.L. Inc., Network Support/Software Tester, Charlottesville, VA
The Computer Merchant, Site Survey Engineer – Charlottesville, VA
Perot Systems, Telecom Specialist – Mechanicsville, VA
Computech Corporation, Technical Support Agent – Richmond, VA
Booze Allen Hamilton, Telecom Analyst – McClean, VA
Tek Systems, Computer Support Specialist – Charlottesville, VA
Manual Quality Analyst (contract) 9/2006 – 01/2007
BondDesk Group, Rochester Hills, MI
Supported internet-based multi-dealer platform that features live and executable
fixed income inventory, a treasury auction system, and a new issue system, all of which
are focused in the retail market.
Received technical support calls from broker-dealers who traded retail-oriented fixed income securities.
Designed and executed manual test for trading partners based on client’s specification.
Reported all defects to development and verified that defects had been corrected.
Assisted in defining test plans and corresponding test cycles for a client test.
Interfaced with developers for specification/clarification on technical concerns.
Ensured that test environment/data was established for test guide execution.
Attended specification and design reviews and provided feedback.
Assisted with documentation and creation of Product Release information.
Network Management Center Analyst (contract) 12/2005 06/2006
Video Gaming Technologies Inc., Charlottesville, VA
Performed initial troubleshooting and diagnosis on local and remote devices.
Monitored networks, servers and applications to ensure high availability.
Maintained a working knowledge of VGT’s core business service offerings.
Worked closely with developers to ensure that all IT needs were met.
Opened, closed and updated trouble tickets using industry specific tracking system.
IT Coordinator (contract) 2/2005 11/2005
Federal Mogul, Detroit, MI
Coordinated the conversion of 1200 PC’s from Windows 98 to 2000.
Network Systems Administrator 2/2003 1/2005
Goodwill Industries Headquarters, Detroit, MI
Supported 250 end users in 5 locations, as well as corporate users.
Administered Win2k and MS Exchange 5.5 servers.
Managed user accounts, permission and rights in Active Directory.
Ensured that servers and workstations were up to date with the latest
virus definition files and patches.
Implemented HIPPA standards throughout the agency.
Was in charge of Avaya Definity/Audix telephone system administration.
Backed up and restored network data with Veritas Backup Exec.
Performed audits on internet site and telephone usage.
Compiled monthly narrative and statistical call reports with Microcall.
IT Administrator (temp) 2/2002 12/2002
Vista Maria, Dearborn Heights, MI
Supported 200 internal users in an NT environment.
Negotiated with venders to ensure the cost-effective purchase of PC’s,
software, hardware, telephones, and other office equipment.
Administered NT and Exchange 5.5 servers.
Was in charge of maintaining Firewall (Sonic), Switch (HP Procurve 4000M),
Router (Cisco 1740), and data backup/recovery (Veritas).
Managed Intuity Audix/Definity (GS3i-V6) telephone system.
Created and deployed desktop images using Symantec Ghost.
Coordinated PC roll-outs, upgrades, and repairs.
Was responsible for troubleshooting and diagnosing palm pilots, fax machines,
copy machines, and printer issues.
Accomplishments: Identified and resolved virus outbreak that affected
hundreds of the agency’s PC’s and networked devices.
Technical Support Engineer 8/2000 1/2002
Ideal Technology Solutions Data Center, Detroit, MI
Resolved and supported DSL customer’s connectivity issues.
Was in charge of documentation for the department.
Was responsible for provisioning and troubleshooting Radius dial accounts.
Established secure VPN tunnels for the Automotive Network Exchange.
Opened, updated, and resolved trouble tickets using Remedy.
Prioritized workload based on Service Level Agreements.
Familiar with EDI and SafeNet/Soft-PK technology.
Accomplishment: Promoted from provisioning to 2nd tier support within
6 months of hire date.
Technical/Graphics Project Manager 9/1997 7/2000
ALP Consulting, Farmington Hills, MI
Managed technical projects from concept to finish.
Recommended and ordered hardware and software.
Trained employees on various software packages and new products.
Coordinated and produced a variety of creative materials, such as:
ads, report covers, annual reports, business cards, slide show
presentations, logos and technical writing/illustrations.
Detroit Marking Products, Detroit, MI 9/1996 9/1997
Designed rubber stamps from concept to finish.
Was in charge of proofing master layouts for accuracy.
Oakland Community College, Auburn Hills, MI, Associate of Applied Science (Cand.) emphasis: Industrial Engineering
Bethel College, Mishawaka, IN, Masters of Art emphasis: Ministries/Human Relations
Andrews University, Berrien Springs, MI, Bachelor of Technology emphasis: Graphic Design Management