Mohanapriya .CV

Phone no: +91-988**-*****

E-mail: adm7io@r.postjobfree.com

Senior Human Resources professional with 19+ yrs experience across Talent Acquisition Talent Management and Retention Compensation benchmarking Human Resource Strategy Business Planning and Management International Recruitment Workforce Planning Resource Optimization Employee Engagement Employee relations Capability building Diversity,Equality and Inclusion Change Management HR Internal Audit, Finance Risk and Governance Project Management Market Intelligence Business Partnering and Stakeholder Engagement People Management Operational Efficiency by being a strategic advisor in building large teams mainly in the Banking domain (Finance Operations, Investment Banking) and offshoring companies.

Experience Highlights

-Managing Talent Acquisition Centre of Excellence and specialized in Leadership hiring (VP/D/MD) roles

-Setting up greenfield units and ramping up headcount

-Global Diversity & Inclusion Lead for Global Finance services covering six countries and member of the SCB Finance Diversity council with key focus on Generational Diversity, Gender and Disability pillars.

-Strategic advisory role for Finance operations in planning and driving cost and resource optimization agenda, understanding the budgets, financials of the GFS business including cost and headcount targets.

-Driving communication agenda for GFS encompassing six countries and 2000 plus team.

-Official trainer for leadership programs and Certified Leadership Coach for GBS Talent Organization

-Played a key leadership role in driving employee engagement initiatives

-Sound understanding of banking and financial services business including Investment banking operations

Skills

-Decision Making - Team Player - Conflict management

-Problem Solving - Stakeholder Management - Adaptability

-Effective Influencing - Networking - Empathetic Listening

-Multitasking - Gap Analysis - Team Management

-Strategic Thinking - Time Management - Working in Matrix environment

Key Professional Achievements

Global Talent Research Team – ramp up in SCB Global people services.

SCB Bangalore site build for Global Finance services and Product Control.

Hired 170 plus AVP and above, leadership roles in SCB in the last three years.

Setting up GBS Poland Unit in Standard Chartered for 150 plus HC in a span of four months.

Responsible for setting up Investment banking and finance operations for Barclays Shared Services Chennai and Noida with HC ramp up from 700 to 5000.

Developed Talent Acquisition Handbooks on Standard operating procedures covering relocation tool kit and built Skill Pitch book, Candidate Engagement model, Relocation tool kit in order to enhance the recruitment experience for new joiners

Strategic advisor for compensation benchmarking, Talent and retention management, Market mapping initiatives.

Proven track record of developing operational policies, procedures, service standards and planning & implementing effective control to manage operational risks

Played an active role in the people engagement initiatives for driving positive employee experience which enabled the employee score from -12 to a positive 29.

Played a critical role in conducting skip level discussions for business unit and ensure effective plans are formulated to enhance the employee experience.

Won the Leadership and Business Excellence Award for the year 2019

Career Experience

Standard Chartered Global Business Services from Jan 2016 to till date

Head – Business Planning Manager, Head - Communication and Engagement, Head Diversity and Inclusion for Global Finance Services (GFS) - Sep 2019 onwards

Business Planning and Strategy role

Driving cost and resource optimization agenda, budget management, managing cost and headcount targets and conducting monthly budget and business reviews.

Advisory to GFS Head for overall GFS strategy covering six countries and 2500 plus employees encompassing People, Process, Stakeholder engagement, Location strategy, BCP and managing senior stakeholder visits.

Thought Leadership to the Global Finance Services function in areas of Talent Acquisition, Talent Development, Performance Management, Succession Planning

Business Partnering with Senior stakeholders across regions for budget and forecast requirements and process reviews.

Strategic support to the 25 plus members GFS management team in executing business objectives and process initiatives.

Driving stakeholder engagement through regular cross country connect and develop vision and goals for one finance agenda.

Managing 8-member team across location and ensuring effective performance management.

Managing an effective governance process to support the business head for proactively managing business functions and to focus on prioritisation of critical initiatives and issues.

Work with Finance Team to provide directions to ensure cost efficiency targets are met and have direct oversight over the unit’s budget movement and cost projections.

Review of key projects / papers highlighting issues of concern or note and dealing with various Business / Functional leads on the projects to address key themes/concerns and are clear on purpose

Proactively identify and mitigate risks, manage and improve the risk and compliance environment leading to highest standards of risk management, consistent with both internal and regulatory policies.

Communication and Engagement role

Overseeing all internal communications for GFS and ensuring timely consistent and engaging communication plan.

Creating Newsletters, news feeds and conducting Townhalls and managing location integration.

Support the Head of GFS in his connect with senior stakeholders to include regional CFOs, GBS Exco, and FMT.

Ensure the Head of GFS is briefed and prepared as necessary for all internal and external speaking engagements, including the preparation of speaking notes, preparation of presentation slides, and engaging Subject Matter Experts as appropriate.

Diversity and Inclusion role:

Delivered 12 unique and successful programs in 2years with the targeted focus on Women empowerment, Career Development and Culture aspects of the organization (details can be provided upon request)

Communicating and Influencing the key stakeholders.

Conducting sensitization workshops and creating, sponsoring, and encouraging employee groups

Working with Talent Acquisition team to develop diverse talent pipeline

Researching and advising on diversity and inclusion issues and creating programmes, training and values around this

Organising the disability services and corresponding affected areas i.e., recruitment

Supporting and guiding the recruitment team to help create a brand that appeals to diverse applicants and removes bias

Diversity metrics and reporting, including government reporting and returns on investment.

Identifying external trends and recognising best practice which will increase diversity among the workforce

Maintaining relationships with diversity related businesses and working together to enhance the brand

Reviewing the organisations workplace, policies and procedures, ensuring that these are all inclusive

(Vice President – COO/ Head Governance & Control (Sep 2018 – Aug 2019)

Role as a functional COO for the performance management team of 350 and my responsibilities include to work with the GPO/GPM and his leadership team to develop, refine and implement Fin Operations strategy covering Process, People and Stakeholder engagement. Ensure strategic objectives shaped at Fin.ops management level is translated into tactical business plans with mechanisms for key measurements in place to monitor progress.

Ensure that business change projects are delivered in line with key finance priorities. Coordinate the efforts of the different operational teams in the function to ensure driving the efficiency agenda for the function.

Contribute to the development of long-term business unit strategy

Co-ordinate with the functional leads to ensure accurate inputs are provided in building the annual budgets.

Represent the GPO on core internal governance forums and committees. Managing the governance for 300 plus HC covering Financials, Billing, Stakeholder engagement, Operational risk, Migration governance, people metrics.

Building a strong people strategy focussed on hiring, developing and retaining talent and partner in driving the hiring strategy.

Driving the employee engagement agenda for the function to have highly motivated workforce.

Ensuring a robust talent management process to identify and build a strong talent pipeline in the function.

Assessing the overall learning and development needs and work with L&D lead in executing the right programs.

Enabling internal mobility within the function and enhancing the diversity in leadership roles.

Devise action plans based on the My voice feedback from the teams.

Inventory & SLA Management

Defining and establishing the Governance organisation including team structure and job descriptions

(Head – Talent Acquisition, GBS Poland – Western Hub - Mar 2018 to Aug 2018)

Lead for ramping up the new GBS Poland - western hub with capabilities for providing client support for Europe and the Americas for Technology, Cyber security and forensics, Regulatory compliance, Banking Operations and Treasury functions.

Hiring 70 plus professionals within a short time frame of 4 months involving remotely hiring professionals outside of India

Member of the Europe STEERCO which was led by Global Head HR and Country CEO and contributed to Senior Stakeholder Engagement and Strategic recruitment Planning

Conducted Compensation Benchmarking exercise along with Market Scan for all the roles

Worked closely with the CEO and GBS HR in conceptualising and executing – Identifying staffing partners, Internal moves through International Mobility and creating a Policy Framework for (Recruitment SOW, Referral and Internal Advert Policy)

Legal Assistance and Support /Guidance from TA perspective and Managing - overall governance and control for the project.

India Head of Recruitment for Shared Services Centre (GFS & GPS) from Jan 2016 till Feb 2018

Handled Talent Acquisition for -Global finance services and Global people services with an overall headcount of ~2300

Managed 60plus stakeholders across the business units for building talent pipeline for current and future roles.

Coordinated with regional business heads to understand their growth plans and subsequent staffing requirements; develop plans for identification and retention of talent pool

Worked closely with HR business partners onshore and offshore and also provided key inputs to make informed selection decision for senior leadership hiring.

Lead anchor for Diversity & Inclusion (D&I) initiative and successfully established gender diversity across India contributing to 10% increase in diversity ratio for GFS

Key member of the internal disciplinary committee to address concerns raised with employee relations.

Playing a key role in the compensation benchmarking exercise for the business by providing analytics on merit increase, performance ratings and manage merit process using the global compensation tool for own client group

Revamped the employee referral program streamlining the employee communication and referral program leading to a 3-fold increase in referral hiring (from 10 per year to 30 in one year)

Carried out a HR competition mapping consisting of: Attrition management, Niche roles & Leadership hiring

Managing our external partnerships with colleges, campus and recruitment consultants

Leveraged specialized NGO’s in India offering trained candidates who are differently abled for our hiring needs. Conducted sensitisation sessions for people managers on the need for D&I initiatives

Evaluating and refining sourcing and selection procedures and defined effective recruitment metrics.

Implement online and offline employer branding activities - CA and MBA campus and targeted hiring drives.

Participate in employee engagement and development related people strategy initiatives GFS and GPS

Internal redeployment – Process Owner for GPS –People strategy

Control, Governance and Audit of policies and procedures.

Key Highlights

Conceptualized, designed and led a team of recruitment professionals to implement “Candidate Engagement Model”. Effective utilization of the CEM resulted in offer drop out ratio by 10%

Setting up product control unit in Bangalore and worked with business in ramp up of 80 plus roles in 3 months

Cost management – Reduced Cost per hire by 15% and increasing the employee referral channels by 40%

Played a key leadership role in revamping of the skip level programs with clear focus on action plans.

Part of the core people action team to analyse the employee survey results and formulating forward-looking action plans.

Ramp up of GFS Bangalore by hiring 83 roles in 2 months.

Maintained consistency on open roles less than 6% of the overall headcount

Introduced candidate engagement model and Leading the work stream on enhancing new joiner experience for GFS.

Crew member of GBS - ITO symposium- External and Internal Branding committee

Involved in leadership hiring – 30 roles closed in 2017.

CRISIL Global Research and Analytics

Associate Director, Head -Recruitment & Resource Management – Domestic and Intl (Feb 2015 – Dec 2015)

Driving the recruitment strategy, defining and building new competency models for developing internal talent pipeline.

Develop new staffing process including defining key performance metrics.

Strategic Business Partnering for Domestic and International locations and managed teams across seven locations.

Driving reengineering initiatives to streamline people processes resulting in cost saves - Centralizing key HR functions, defining policies and procedures, automating metrics reporting.

Formulating and defining market median inputs based on salary surveys for all job families to facilitate appropriate compensation decisions by senior management.

Successful creation and implementation of recruitment related policies at global locations – UK and US.

Been given a best performer and Customer delight Award for Q2 2015 within my 6 months tenure in the organization.

Barclays Shared Services

Assistant Vice President (April 2011 - Jan 2015) 3yrs and 9 months

Heading recruitment for Chennai shared services with an overall headcount of 3900 and managing 14-member team

Responsible for setting the Investment Banking operations for Chennai with the headcount of 1200 in 12months

Responsible for senior stakeholder engagement across global locations having business units in Chennai.

Formulating and delivering the recruitment strategy for the Chennai location aligned with the business growth plans

Responsible for senior leadership hiring and hired 120 senior leaders.

Aligning Chennai location strategy with Global resourcing Model to drive Workforce Planning; Process optimization and driving operational excellence within the team.

Monthly dashboard reviews with the business/work stream leads to deep dive on recruitment metrics, develop a stronger business understanding for delivering effective people strategy.

Implementing and driving e-recruitment system across the location to drive full functionality adoption.

Driving 100% compliance throughout the recruitment process

Refining the hiring essentials and defining new interview competencies and talent mapping exercises to hire the right and best talent for all positions including executive hiring.

Leading and driving campus hiring execution plan through positive branding initiatives

Effective Vendor Management through review of KPI’s on a monthly basis and achieving cost targets on recruitment

Key Highlights

Successfully hired 3800+ people in the span of 32 months

Played a key lead role in working with the CIB business lead for ramping IB hiring in 2012 and 2013

Nominated and awarded by the company for 2012 Global Best Performer award

Accredited for CIDS interview process and Facilitated – TA process-based training programs

Maintaining high standards of performance and was part of the Top Talent program.

Successful completion of BSS key audits in 2011 & 2012 with “Zero” observation for my team.

Design & Implement Post offer process for better joining ratio and 95% plus of SLA achievement

RR Donnelley, Chennai

Manager – Human Resources (June 2008 till March 2011)

Entrusted with the responsibility of all KPO (Research & Analytics) hiring in Chennai, Trivandrum and Manila

Responsible for HR Compliance and established the HR File Audit Compliance practice for the APAC region.

Talent Management & Employee engagement and designed risk assessment chart for potential attrition

Campus Recruitment for cross functions

Computer Sciences Corporation

Assistant Manager – Human Resources (Aug 2006 till April 2008)

Headed recruitment across India for SAP practice and in the creation of and refine the recruiting plan for SAP hiring

Ensure that hiring processes are effective, recommend and implement process improvements

Hired 400+ lateral IT headcount in the span of 12 months and Successfully handled BFSI/Manufacturing/Health care vertical.

Other Previous work experience

i-flex Solutions - Assistant Manager – Human Resources (Jan 2005 to Aug 2006)

Polaris Software Lab -Executive Talent Acquisition (Feb 2004 – Jan 2005)

Handling End to End Recruitment for BI (Business Intelligence) vertical Chennai & Bangalore

Successfully hired 600+ head count covering BI team ramp up to 550 FTEs in the span of 12 months.

Reduced dependency on Placement agencies to 15% for BI skills

Continuous improvement on market mapping and formed an intelligence to deliver much within the TAT.

Successful hiring of Pro –c in Chennai being a niche skill

Active participation in employee engagement task force and awarded the highest rating - “Premium” .

SHAR Technologies -Executive Recruiter (June 2001 till Dec 2002)

Pinakini Software - Executive Recruiter (Jan 2003 till Jan 2004)

Recruitment and Sourcing and Handling key clients to ensure on time closures

To meet the overall recruitment numbers necessary for business growth. Defining strategies to identify the various channels of recruitment and driving them for fulfilment within the existing team

Academics

M.B.A - Symbiosis Institute of Management Studies, Pune. 2004

Diploma in Human Resource Management -National Institute Labour Education and Management 2002

Graduated with an Economics degree from Madras University 2001

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