VALARMATHY NATESAN

Email : adm77j@r.postjobfree.com

Phone : +91-893*******

(Over 7+ Years of experience in BPO Sector)

Objectives

To grow professionally and to acquire a sound line of work in a corporate that utilizes my skills and abilities that offer professional growth while being resourceful, innovative and flexible.

Professional Highlights

Awarded as “Rising star” for consistent performance and high productivity in

Atos India Pvt. Ltd.

Awarded as “Accolade and Mahir” for consistent performance in Atos India Pvt. Ltd.

Education

SSC (10th):- The Children’s Garden Hr. Sec School State Board in 2005 with Distinction.

HSE (12th):- The Children’s Garden Hr. Sec School State Board in 2007 with First Class.

B.Sc MATHEMATICS from Ethiraj College for Women, Chennai. (77%)

Skills

Query Handling

Problem solving ability

Good Communication Skills

Good Team Player & Fast learner

Ability to deal with people diplomatically

Employment

Organization : ATOS India Pvt. Ltd

Duration : From May 2012 to June 2018

Designation : Senior Officer

Domain & Client : Siemens Managed Services, UK

Description : Siemens have been developing and delivering smart metering in the UK from the early days in 1994. Customers include energy suppliers, consultants and brokers; large multi-site business users; and many thousands of small business and single-site customers.

JOB SUMMARY

To ensure clients record accuracy and amendments when required.

Hands on Experience in handling Queries regarding the Services.

Maintaining International Information Security Standards on handling customers Information.

Attending escalation calls apart from taking normal calls.

Conveying the client requirements to the team with regards to the process.

Attaining daily, weekly and monthly targets specified by the process.

Adhering to the schedule as prescribed by the TL.

Providing the feedback to the process manager at the end of the day.

Regular interactions with the Client to ensure their requirements are met accordingly on a timely basis

Previous Employment

Organization : Impetus Consulting Private Limited

Duration : From September 2010 to October 2011

Designation : Analyst

JOB SUMMARY

Attaining daily, weekly and monthly targets specified by the process.

Adhering to the schedule as prescribed by the TL.

Providing the feedback to the process manager at the end of the day.

Regular interactions with the Client to ensure their requirements are met accordingly on a timely basis.

Personal Details

Husband's Name : Sathish Kumar

Marital Status : Married

D.O.B : 15-October-1989

Nationality : Indian

Languages Known : English, Tamil, and Hindi (Read, Write)

Place : Chennai

Date :19/06/2021

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