Kayla Preston

Customer Care

Port Saint Lucie, FL

adm73o@r.postjobfree.com

772-***-****

• To withhold a position with your company that will allow me to gain longevity, security and utilize my experience, abilities, and skills where I can maximize my people oriented experience, communication skills and my problem analysis as well as my problem solving abilities. Work Experience

Jewelry Support Specialist

Inktel Contact Center Solutions - Temporary Project for Holidays September 2020 to January 2021

• Answer chats and phone calls regarding any issues or concerns a customer may have

• Filing claims with UPS and Canada post for lost and mis shipped items

• Pandora Warranty determinations

• Assistance to customers with product knowledge

• Assistance to appease all customers and make sure their experience with Pandora Jewelry is overly joyous.

• Provide any information on stores and or pick up locations if they are participating or shut down due to COVID

• Updating customers on COVID delays.

• Creating and closing cases in Salesforce

• Updating and researching customer orders in IBM

Customer Service Specialist

DOH Covid Test Results for drive up testing sites (Temporary position) - Port Saint Lucie, FL July 2020 to August 2020

• Answer and call patients to give them their test results from coved mobile site testing

• Handled a large number of calls daily between 60- 120 calls a day

• Used script language per DOH and read off verbatum

• Assisted in giving customers any resources needed

• Team Lead assistance with representative questions or concerns

• Closed out cases once results were given

• 1st 2nd and 3rd attempt calls for patients to receive their results in a timely manner within CDC and DOH guidelines

• Temporary remote project call volume went too low project ended. Intake/ Admin Coordinator

CAMP SoBe Well @ Just Believe Recovery Center - Jensen Beach, FL September 2019 to June 2020

• Participate and provide all time required Joint Commission documentation pertaining but not limited to notes, manuals, and logs.

• Preparing, conducting and implementing new client intake forms and outcome assessment forms in Medical Mime.

• Assist IMD with scheduling clients and troubleshooting schedule for possible conflicts with the treatment center’s schedule and other CAMP services.

• Collect from each provider and track all services including Chiropractic and Brain Gym Assessments/ Re-assessments on a daily basis per client. You will need the CAMP service sign in sheet to double check accurate attendance to the service. These stats will be provided to CAMP Billing Department per request.

• Prepare stat sheets with signatures for each CAMP service at the beginning of the day.

• Check in and document intake/outtake vitals and medications.

• Check all staff members sign in and sign out sheets to make sure they are complete with time seen, and if client is an OP, IOP, PHP, NP, Detox, cash, scholarship, or center’s staff member.

• Keep track of weekly client visits on tracking forms: Chiropractic, massage, groups, etc.

• Provide new clients with the CAMP SoBe Well intake forms and ensure they are filled out properly within Medical Mime.

• Intake procedures for all new clients go over protocols, handbooks, etc..

• Ensure all Demographic and insurance information has been collected for each client from the center and is the most updated information. If needed have client sign a waiver for CAMP to verify their insurance benefits.

• Communicate with the IMD on the client’s billing status on a daily basis.

• Assist the IMD with clients, and center needs. Including but not limited to: input service charges, client scheduling, management and flow, cleanliness of rooms, ensure rooms are stocked with supplies.

• Perform inventory biweekly using tracking logs and provide information to appropriate department.

• Keep inventory of employee laptop serial numbers, model numbers and brand names and make sure IT has the most recent updates.

• Collect data and graph data for outcome studies.

• Keep license, certifications, CEU’s up to date.

• Responsible for following the daily closing procedure prior to leaving each day.

• Client bag checks when coming into the facility during out concierge service time and guiding them to the appropriate channels.

• Create a daily CAMP Journal and email it to the executive team to provide them with insight on goals met, issues, solutions.

• Other job related duties as assigned.

Medical Records Clerk II

The VNA of Florida - Stuart, FL

August 2017 to September 2019

Answers incoming phone calls and channels appropriately. Maintains patient/client confidentiality.

• Experience working with SNF and LTC facilities as well as Private Duty.

• Utilizing Home Care Home Base for documentation and client information.

• File laboratory X-ray documents, slips and other information to current chart

• Supply nursing staff with required forms and documents

• Maintain data collection and skills acquisition files

• Create and supply documentation for F2F in order to create orders such as POC etc..

• Protect medical records from loss or defacement prior to the end of retention periods

• Maintain current face sheet for every patient served

• Process admission and discharge records accurately, and in a timely fashion

• Maintain strict confidentiality of all medical records

• Submit scan and upload wound photos to patient charts

• Work hand in hand with Hillsborough county amongst many other branch to retrieve all signed orders for patients in a timely manner.

• Meet weekly numbers and quotas on orders signed per week and set a goal with our team.

• Maintains department logs recording all requests and current status.

• Coordinates with QI on requests with subpoena following department policy and procedure.

• Follows all policy and procedures as adopted by the department.

• Responsible for understanding and following Health Center infection control policies.

• Responsible for translating the content of records for clients and staff as requested.

• Responsible for the initiation of communication with supervisor to ensure an efficient use of available work time.

• Responsible for acquiring a general knowledge of the workload and specialized knowledge of other job duties in the Health Center business office through cross-training. Front Office Manager/Triage

Urgent Care of the Palm Beaches - West Palm Beach, FL May 2015 to August 2017

• Run the front of the office

• Answer phone multi phone lines

• Book appointments for follow up as well as physicals for DOT, School, Employer, etc..

• Handle walk ins accordingly based on priority of injury/symptoms

• Highly fast paced environment

• Assisted with triage by taking vitals bring patients into rooms for the P.A. or Dr. to then see and assist the Dr. with medications lists, blood draws. urine samples. etc.. under their supervision

• Verify insurance and copays as well as handle payments

• Worker comp claims and medications, MVAs and proper documentation

• Order supplies

• Work on eclinical, patient docs and Availity.

Case Manager/ Lead house manager

PEACE OF MIND - West Palm Beach, FL

June 2013 to May 2015

• Assist clients with their daily needs within a PHP house setting, worked a case load of 15-20 clients and made sure all meds were always ordered and up to par as well as insurance. Assisted With food stamps, any appointments or issues clients had.

• Transport clients to daily meetings or necessary outings and or appointments.

• New client admissions and bag searches. Called prospective clients and assisted with directing them to the correct level of program. Asked a questionnaire in a timely manner and set up flights for clients to come to our facility to become sober. Large call volume blended calls and supervised 8 employees on three different shifts.

• Client relations as well as held employee meetings weekly within the house.

• UA and BA randomly as well as room and or bag checks if necessary.

• Ran group meetings in the home with the women who were in the 30 day PHP program.

• Med counts and med logs as well as grocery and or chore lists weekly that were given to all shifts and communicated with my team efficiently.

• AMA blocks.

Workers Compensation claims.

Insurance copays and claims.

New hire training and employee paperwork.

Interviewing of prospective employees.

Payroll and scheduling.

Salesforce software for clients rent needed ( created invoices) Residential Manager/ Advocate/ Case Manager Caregiver The Arc Saint Lucie - Fort Pierce, FL

November 2010 to June 2013

Worked with a case load of 8 clients and assisted in advocacy for each client consisting of day program, daily goals, assisting with ordering medications and setting up physician appointments, etc...

• Assist clients in a group home setting that are intellectually disabled.

• Help each individual client learn and live with daily skills.

• Zero tolerance trained.

• Cleaning as well as performed all front desk duties such as spreadsheets, emails, faxing and filing, each individuals checking account, prescription refills and med counts, updated MARS daily and had associate meetings about these important tasks in the home I was supervising.

• Invoices for client services and or activities that were not covered through the program.

• CPR, PCM, First Aid, Domestic Violence, Down Syndrome, Bipolar and Schizoaffective certified.

• Administer and signed for each client's medications. Education

Phlebotomy Certification in Phlebotomy

Fort Pierce Training Center - Fort Pierce, FL

November 2020 to December 2020

Home Health Aide in Home Health Aide

Lighthouse CNA and CPR - Vero Beach, FL

June 2012 to August 2012

HIGH SCHOOL DIPLOMA in General Studies

Penn Foster Academy

August 2007

Skills

• Social Work

• Home Care

• Coordination

• Case Management

• Utilization Review

• Home Health

• Managed Care

• Medical Records

• EMR

• Epic

• Scheduling

• Organizational Skills

• Documentation

• Phlebotomy

• Phlebotomy Clinical Hours of 55 (Less than 1 year)

• Documentation review

• Typing

Additional Information

Skills & Abilities

COMPUTER LITERATE

• Microsoft Office, Internet, Outlook, KIPU, Eagle soft BEHAVIORAL HEALTH

COMMUNICATION

LEADERSHIP

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