Summary Seasoned Senior Travel Consultant with ** years of experience in providing clients with exceptional

travel arrangements and booking experiences. Handled incoming requests from existing and new customers to identify needs and exceed expectations in arranging satisfactory travel accommodations while minimizing cost to clients. Motivated individual enthusiastic about understanding and addressing client needs to achieve outstanding customer satisfaction.

Experience 01/2012-current

MI Travel Consultants, Pembroke Pines, Fl 33027

Provided comprehensive experience to clients by booking tour packages, hotel and car reservations.

Modified existing reservations to provide clients flexibility in travel while advising on penalties and cancellation fees to find optimal solutions within company policies.

Advised clients on visa, passport and security requirements active in destination countries to assist in travel preparation and prevent complications to entry into foreign countries.

Handled travel arrangements for groups, couples, executives and special needs clients.

Travel Agent

02/1993 - 11/1995

Dream Travel, Inc Hialeah, FL

Coordinated domestic and international customer travel accommodations while managed hotel bookings and rental car reservations.

Asked questions to best understand client needs and determine best travel offerings. Cultivated strong value-added relationships with customers by delivering accurate travel itinerary and knowledge to drive business development.

Responded immediately to clients' questions, issues, and complaints and found effective

solutions when required

Education and Travel and Tourism Management 01/1993

Training