MARY GOBER

*** **** ****** *********, ** ***** · 570-***-****

adm6jc@r.postjobfree.com

To obtain a full time position in a customer based environment. EXPERIENCE

September 2019-October 2020

Customer advocate, Ubiquity Global Services, 570-***-**** Answer incoming calls regarding Medicare Advantage insurance policies. Advise members of benefits, resolve issues with claims and providers. September 2016-August 2019

Customer advocate, Highmark, 570-***-****

Answer incoming calls regarding Medicare Advantage insurance policies. Advise members of benefits, resolve issues with claims and providers. August 2015-July 2016

Travel Consultant,WNS, 570-***-****

Answer incoming calls for American Express Platinum card holders. Plan travel, book flights, hotels and car rentals.

November 2014- May 2015

Customer Service Representative, Manpower, 570-***-**** Contracted to Maximus Federal Services. Answer incoming calls from appellants. Resolve issues regarding appeals for the Affordable Care Act. November 2013-November 2014

Customer Service Representative, Telerex, 267-***-**** Answer incoming calls. Resolve issues for consumers regarding Campbell’s products.

June 2012-May 2013

Customer Service Representative, Lord and Taylor, 570-***-**** Answer incoming calls and emails. Schedule deliveries for major home fashions and resolve issues for The Bay in Canada.

January 2012- April 2012

Tax Preparer, Liberty Tax Service, 570-***-****

Prepare taxes for e-filing. Answer telephones, process returns, print checks. Notify clients when returns were complete and ready for pickup. September 1998-March 2011

Research Analyst, Navient, 570-***-****

Answer customer inquiries through mail, email and telephone. Process requested delays on student loans.

EDUCATION

May 1994

Associates Degree in applied science.Luzerne County Community College SKILLS

● Type 35 WPM

● Ten key stroke 8400 KPH

2

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