Technical Desktop Support

Objectives: To secure a career for IT professional program that will enhance my organizational skills, educational background and ability to work well with other people. Personal Information

Date of Birth : February 25, 1994

Age : 26 years old

Civil Status : Single

Citizenship : Filipino

Religion : Roman Catholic

Height : 5’7”

Weight

Education

: 100 kg

2011 – 2015 : AMA Computer College – East Rizal Campus Bachelor of Science in Information Technology

2006 – 2011 : Marist School, Marikina City Secondary School

1999 – 2006 : Marist School, Marikina City Primary School

Technical Skills

Networking: TCPView packet analysis, DNS Servers, Mail Server

Operating Systems: Windows XP, Vista, 7,8,10;

Basic Troubleshooting of Networking

Work Experience

Brew Master International Inc. – Conventional Route Salesman – August 2019 – July 2020

Accurately prepare route paperwork and follow check-in procedures.

Handle and process customer payments and keep route paperwork current.

Follow written and verbal instructions and perform other tasks as directed by supervision.

Ensures FIFO rotation on all products within given accounts.

Maintains regular and punctual attendance.

Convergys Malaysia/Philippines (Orcon/AT&T Directv) – Technical Support Specialist – August 2016 - April 2019

Maintain updated knowledge of company products and services to better provide customer support and service solutions.

JOSE ANTONIO RIMANDO ROTONI

Permanent Address: 28 th

Peppermint St. Dreamhomes Subdivision

Barangay Dela Paz, Pasig City

Phone: +632-*******

Mobile: +639-*********

Email: ( ********@*****.*** )

Performed troubleshooting techniques over the phone to identify and resolve issues.

Strong awareness with Windows foundation operating systems

Ability to multi-task and prioritize effectively.

Poised and patient when dealing with clients.

Accenture Philippines – Remote Desktop Support Specialist (Level 3) – July 2015 – July 2016

Instantly support to and from nearly any platform

Provide fast, effective support Gain remote desktop control of multiple systems simultaneously Automatically pull system info for quick diagnosis

Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers or notebooks that has authorized access to the network

Panasonic Manufacturing Philippines Corporation under PDMR (Personnel Depot Manpower Resources) – October 2014 – July 2015

Effectively manage large amounts of incoming calls

Build sustainable relationship of trust through open and interactive communication

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Dealing with different types of people

Monitor multiple secured confidential information of the customers

Refined and improved existing documentation system On-The-job Training

Deltatronix Enterprises (486 hours)

Encoding products information to the system

Basic troubleshooting of network

Updating company’s facebook

Affiliations

AMA COMSCITECH 2012-2013

Public Relation Officer

Dreamhomes Youth Association

Batch 6 Representative (January 2012 to May 2013)

Computer Club (High School 2006 – 2007)

Character Reference

Mr. Christian Cruz – DCO/Team Leader (shift3) – Accenture Philippines 094*-***-****

Mr. Roy Samson – Team Leader (Hurricanes) – Convergys Malaysia 091*-***-****

Mr. Edwin Delfino – President/Owner – Personal Depot Manpower Resources 091*-***-**** / 092*-***-****

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

JOSE ANTONIO RIMANDO ROTONI

Applicant

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