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Customer Care Airtel

Location:
Bhopal, Madhya Pradesh, India
Posted:
June 16, 2021

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Resume:

Savita Choudhary

Ph.: 91-898*******/ 91-930******* Email: adm581@r.postjobfree.com

OBJECTIVE

Seeking a challenging role, assignments in Educational Institutes where I can be proud of adding value to the students life

SYNOPSIS

18+ years of total exposure in different fields; which helps to bring holistic approach to the Students

Deep understanding of student and parents needs because of last 10 Years of Experience in variety of roles in Schools and e-Learning Organizations

8 Years of Corporate experience that helps to focus on the skillset development than just the academic grading

Possessing excellent communication and collaboration skills to lead and work in concert with diverse groups effectively

Adroit at learning new concepts quickly, working well under pressure and communicating ideas clearly

Good in MS Office, Word, Excel, PowerPoint skills WORK EXPERIENCE

Organization: Prince Global English School Guna (2019 – Till Date) Designation: Principal

Focus on Comprehensive development of Students. Define Learning Outcomes for each Level

Hiring the right teachers, their training and alignment to the learning outcomes

Ensure the right Pedagogy. Monitor Progress and track outputs

Managing the Complete Administration

Managing and planning school activities, Monitoring day to day school operations. Ensuring a healthy and friendly environment.

Handling disciplinary matters, making policies, rules and regulation for school. Organization: BlueChalks Education & Technologies Gurgaon (2017-2019) Designation: Business Acquisition Manager (Online)

BlueChalks was into development and marketing of Educational e-learning content focused for K-12 Students.

Working with Digital Marketing Agency to get the leads through various campaigns

Leading the team of 10 telecallers; who followup on the leads (Students or Parents), Explain them the product, give them demo, followup and convert them into customers. Testing application during production validation support

Managing and resolve customer complaints, responsible for Customer Satisfaction Score Organization: Univariety Hyderabad (2016-2017)

Designation: Strategic Partner

Visit schools and conduct meetings with the Principals and to give presentations to all students and make them aware of company’s product.

Followup and launching the program with the School

Making profile of the students.

Taking one on one sessions with parents and students to guide them for stream selection.

Career counseling by giving them proper guidance and assistance in career selection. Organization: Neiil World School Guna (2013-2016)

Designation: Parent Relation Officer

Interacting and Counseling parents and students.

Branding and marketing for the school to reach admission objective for the year

Planning and managing school events and taking care of the whole admission process and administration.

Prepare the transfer certificates of the students.

Individually handled the training program for parents for various events.

Performed as an Anchor in school functions and events. Along with this conducted workshops at the school for the women of the society.

Analyzing latest marketing trends and tracking competitors activities and providing valuable inputs for fine tuning sales & marketing strategies.

Managed complete profit centre operations with key focus on bottom line profitability by ensuring optimal utilization of available resources.

Organization: e-GOGY Education Private Limited Gurgaon (2011-2013) Designation: Content Developer

Handling Content Development Team

Preparing Script documents for the Animation team and ensure concept has been explained in full

Quality Checks on the final output vs document

Organization: I-Tech Infonet Pvt. Ltd. Rajkot (2007-2011) Designation: International Relationship Manager

Organization: Genpact Gurgaon (2005-2007)

Designation: Process Associate – UK Clients

Organization: Airtel Bhopal (2004-2005)

Designation: Customer Care Executive – Directory Services Cell Organization: Innomedia Services Bhopal (2002-2004) Designation: Customer Care Executive

EDUCATIONAL QUALIFICATIONS

Graduation: B.A. (English)

Postgraduation: PGDCA

Certifications: CCNA (Cisco Network Academy Program). PERSONAL VITAE

Languages Known: English and Hindi

Marital Status: Married

References: Available on request.



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