Experience Researcher User

DANIEL RIVENBARK

602-***-**** • **********.**@*****.*** • BENTONVILLE, AR

HTTPS://WWW.LINKEDIN.COM/IN/DANIELRIVENBARK

USER EXPERIENCE RESEARCHER / PRODUCT MANAGER

GO-TO-MARKET STRATEGY • USER EXPERIENCE RESEARCH • PRODUCT MANAGEMENT Expertise in driving the success of early-stage & enterprise products User-centric with experience directing all phases of product management—from creative ideation to implementation. Proficient in needs finding, problem validation, and solution experimentation. Drives user testing and research sessions that produce actionable insights about the user for the team. Connects with a broad spectrum of personalities and builds rapport quickly. Creative and analytical thinker with a passion for helping people. Skilled at identifying opportunities for customers and fostering responsive client relationships. Adept at communicating complex topics/systems to a wide customer and internal audience. Highly personable leader with a talent for fostering an environment of teamwork and collaboration.

Core Competencies:

User Research· Strategic Product Planning · Business Development · Program Management · Product Management · Product Testing · Lean Methodology · Incubation & Acceleration· Problem Validation· Early Stage Execution · Product Marketing · Corporate Innovation · Product Roadmap Prioritization· Growth Strategy Management · Sales Management · Customer Success · Workshop Coordination· Sales Strategy · Persuasion · Market Research · Behavior Research· Capital Raising · Success Metrics & Analysis · Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) PROFESSIONAL EXPERIENCE

Walmart – Senior Manager II - User Experience for Facilities Maintenance Bentonville, Arkansas Program & Product Manager (January 2020 – Present) Executed user research, customer development, program management and product development for Walmart US Facilities. Identify opportunities for technology to augment routines and enable a meaningful impact to the P&L. Focused on value creating products and creating a delightful user experience. Worked closely with UX Designers to test low fidelity solutions to sample market interest. Fluent in change management and serving the needs of stakeholders. Responsible for execution from problem validation through solution maintenance. Managed multiple mobile and web solutions that enabled the Field Technicians on a national scale (4,600+ stores). Delivered a mobile application serving 100,000+ Weekly Active Users (Store Associates in Supercenters). Worked closely with data analysts to understand gaps in information and processes to improve data quality. Implemented tools from idea stage and scaled across the enterprise that have YTD saved $30,000,000+.

COPLEX – Accelerator Phoenix/Los Angeles/Seattle February 2015 – January 2020 Program & Product Manager (May 2016 – Present)

Spearhead outcome-driven programs and product management for startup companies in a 9-month accelerator program aimed at achieving SEED Round or Series A investing. Lead startup founders through an intensive program while developing, managing, and implementing product strategy, assumption crafting, customer development, and iteration design for each startup. Worked across a wide range of industries and stakeholders, delivering tech solutions for a variety of industries (e.g., healthcare, legal services, education, finance, IT, AR, logistics, aviation, fitness, construction, auto sales).

● Sold products to consumers & B2B (including Fortune 500 & Fortune 100 companies in a variety of industries by leveraging customer centricity and lean methodology)

● Drove 50+ startups/startup founding teams to achieve traction and revenue

● Validated unit economics (CAC: LTV) and led product decisions on feature additions and pivots

● Influenced strategic decisions based on data, feedback, and behavior

● Executed with early stage teams to create meaningful relationships with customers through discovery and customer development. Focused on improving the user experience in a quantifiable way. DANIEL RIVENBARK Page 2

QA Specialist (February 2016 – May 2016)

Identified bugs and errors in e-commerce platforms generating $30MM+ annually. Worked closely with stakeholders, developers, and test engineers for troubleshooting and resolution of technical issues.

● Promoted UX optimization, working with 1-10 end-users to ensure they were able to complete actions properly

● Identified mobile app user experience issues, which led to app improvements PRODUCT PORTFOLIO

INSURMI – Insurance B2B2C platform, Insurance customer service platform QWICK – Marketplace application for food & beverage staffing MANDUKA – e-commerce site for yoga merchandise

NURSEIO – Marketplace application for nurse staffing at medical facilities EDUCATION

ARIZONA STATE UNIVERSITY

Bachelor of Science in Tech. Entrepreneurship & Management with a focus on Operations Management (3.7 GPA), 2016 SETH GODIN’S altMBA

Inaugural Class, 2016

ACADEMIC PROJECTS

THUNDERBIRD – School of Global Management (TEM Lab) Colombia, Chile & Ecuador 2017, 2018 & 2019 Consultant in Latin America

Consulted diverse native SMEs in Colombia and Ecuador on their unique obstacles and strategic planning.

● Helped deliver a remote school tech solution to thousands of students across Colombia by pivoting the business from a service to a product.

● Helped with scaling and channel strategy for a mobile application in Ecuador to carve out their projected market share

VOLUNTEER WORK

HABITAT FOR HUMANITY Nepal, Tanzania, Sri Lanka, Romania 2010, 2011, 2012 & 2013 Student Team Organizer

Worked with a team of locals to build homes from the foundation up to finishing touches. Helped support people in economically depressed communities.

SKILLS

Fluency in English & Spanish

Personal Trainer Certification

Deep Water Diver

Black Belt in Aikido 1st Dan

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