Lashawna M. Harris

adm4xn@r.postjobfree.com

Skills & Qualifications

Disciplined self-starter who is goal oriented, organized, resourceful, committed, versatile and adaptable.

Proficient in computer, typing, and administrative skills

Conducted new hire training & providing on-going support following the training period.

Both recruiting and human resource functions to fully serve the clients

Excellent communication skills demonstrated by ability to work with individuals of diverse backgrounds.

Superb listening skills; conducts need analysis prior to offering solutions and rapidly establishing rapport with clients.

Helping clients manage their money in order to balance risk/return.

Strong knowledge of the banking industry and investing.

Comfortable with marketing techniques, such as; cold calling, to help build customer base.

Handles large amounts of cash/vault

Handle & research escalated issues requiring supervisory intervention to the customer satisfaction in a timely manner.

Experience

Robert Half

Recruit Manager 8/19-4/20

Client development: Developed and grew my client base by marketing our services for temporary, project and temporary-to-full-time staffing solutions. Negotiated bill rates and conversion fees with clients.

Candidate recruitment and retention: Recruited, interviewed and matched skilled administrative professionals with clients’ projects, temporary assignments and temporary-to-full-time opportunities. Provided on-going communication and career guidance to candidates.

Placement activities: Selected well-matched candidates to fulfill client job orders. Maintained on-going contact with clients and temporary professionals currently on assignment to ensure both receive exceptional customer service. Resolved any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction.

Laid Off Due to Covid-19!

Fifth Third Bank

Personal Banker 6/17-8/19

Assist customers with various needs

Investing money in CD’s, Money Market Savings, and various other commercial banking products

Help customers plan for retirement, college, etc.

Strong knowledge of the banking industry

Cold calling to help build clientele

Works diligently in an office environment, meeting clients in a social setting

Attend various networking events

Excellent customer service skills

Opening, maintaining accounts

Working loans and building loan pipelines

Consistently achieve monthly point and revenue goals

Lead Customer Service Representative 5/14-6/17

Supervise Tellers behind the line

Create schedules for staff

Develop methods to establish & clarify customer needs and or concerns

Maintained drawer limits and vault limits daily

Assisted customers in a timely manner

Efficient and accurate

Responsible for providing quality and efficient customer service to customers through daily management of a team of employees including hiring and motivating.

Consistently hit referral goals

Assistant Manager: Wendy’s: Montrose, Ohio

04/07-05/14

Maintain staff by recruiting, selecting, orienting, and training employees.

Maintain a safe and secure working environment to develop personal growth development

Communicates job expectations; appraising job results, coaching, disciplining employees

Sets standards for the crew and lower level supervisors

Accomplished financial objectives by forecasting requirements; preparing annual and weekly budgets; scheduling employees, recommending improvements

Develop budgets, standards, performance management, coaching, and supervision

Education

University of Akron: The Buchtel College of Arts and Sciences Associates Degree of Applied Science in Early Childhood Development May 2019

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