MATTHEW TORRES

adm4xc@r.postjobfree.com • 915-***-**** • Elgin, OK 73538

WORKFORCE PLANNING OPERATIONS MANAGEMENT TECHNICAL TRAINING Lead and enable mission-critical operations by ensuring processes, people, and material assets are in place to meet objectives. Demonstrated ability to reliably deliver across varied situations: from customer service/retail to high-stakes environments such as military and emergency healthcare. Identify needs and translate requirements into strategy, schedules, and development plans. Resourceful presenter; able to utilize various gaming, teleconferencing, tactical exercise, course material, and software tools to effectively achieve development goals. Deep expertise in understanding and instructing others on technical product and equipment knowledge. Effective communicator and organized coordinator. Proficient in Windows Operating Systems as well as Microsoft Officer Suite (Word, Excel, PowerPoint, Project) Professional Experience

RED ZONE • Lawton, OK 12/2018 – Present

Instructor / Trainer

Promoted operational efficiency with targeted workforce training programs for >820 reclassification soldiers annually. Identified technical labor requirements to address equipment and material shortages and arranged for corresponding instruction. Accountable for developing and upgrading course curriculum and for conduct of instruction according to TRADOC regulations. Managed course logistics, ensuring requisition of instructional items. Analyzed training effectiveness and conducted performance evaluations to ensure skill competency. Delivered remedial training, examinations, and evaluations of soldiers for awarding the Military Occupational Specialty (MOS) 14E.

• First instructor to be awarded “Instructor of the Cycle” before hitting 1-year mark.

• Received 2 consecutive 5/5 evaluations.

RAYTHEON • Lawton, OK 04/2011 – 12/2018

Senior Lead Instructor/Writer (2013 – 2018)

Certified by Raytheon and US Army to provide instruction in service to both US military customers and Foreign Military Sales

(FMS) customers. Primary instructor, teaching and certifying multiple instructors in Methods of Instruction from a range of companies, including virtually managing 4 instructors for Japanese client training. Researched relevant information and translated data into multiple methods of instruction, including lesson plans and interactive training materials.

• Managed $5M+ project (Patriot Skills Library), which required coordinating and leading multiple writers, graphic artists, and editors. Delivered project improved technical proficiency.

• Graduated over 2,000 students with passing grades of 96% or higher.

• Saved over $1M by standardizing and upgrading material, requiring fewer re-writes.

• Promoted to Senior Instructor before 5-year mark, and above peers.

• Instructed and certified students in 24T classes for Foreign Military Sales.

• Instructed and wrote Delta lessons (ground up course).

• Wrote, validated, and reviewed over 500 lessons for US Government and Foreign Military Sales.

• Was recognized by customers for instruction and promoted above peers. Engineering & Maintenance Operations Lead (2011 – 2013) Contracted to oversee engineering maintenance for Patriot Equipment. Maintained up-to-date knowledge on software and Patriot Air Defense Missile System specifications. Resolved electrical and mechanical assembly issues and assisted with new equipment testing. Supervised adherence to proper run times and schedules as well as to safety compliance. Partnered with customers and product development teams to review test products for conformity to standards and requirements.

• Verified and validated over 100 manuals for quality and accuracy.

• Recognized for successfully validating and certifying foreign military patriot communications equipment while in MOPP protective gear in toxic environment.

Verbal & Written Communication Resource Management Employee Development

Programs & Procedures Quality Control & Safety Performance Reviews

Needs Analysis Equipment Testing Instructor Certifications

Project Management Technical Sales Training Recruitment & Staffing Levels Matthew Torres Page 2 of 2

US ARMY • Ft. Bliss, TX 10/2003 – 04/2011

Concurrently served in 3 different capacities, as required: Observer, Coach, Trainer (OCT)

Applied subject matter expertise of TRADOC, Army, and DoD programs to mentor general officers, senior leaders, and personnel. Conducted research and integrated information into gaming exercises, courses, operational planning, tactical and operational exercises, as well as decision making exercises. This included joint, combined, and allied exercises designed to prepare military leaders and units for combat operations. Army Non-Commissioned Officer, Squad Leader, and Platoon Sergeant As squad leader, oversaw 10-15 soldiers at any given time, addressing training needs and providing mentorship for optimal performance. As platoon leader, commanded 25 people and >$500,000 worth of equipment. Supervised all daily activities along with structuring training and monthly schedules. Battalion Management Assistant & Training Coordinator Utilized training programs, video-conferencing technologies, and scheduling software to coordinate and connect staff and resources. Assisted Battalion management for over 1 year, conducting trip itineraries, arranging travel, scheduling meetings and teleconferences, and advising on civic US Army and foreign country relations. Maintained >$3M worth of equipment.

• Saved millions of dollars in new equipment expenses by repairing major assets.

• Certified over 10 crews in Air to Air missile defense strategies.

• Instructed >1,000 new crew members on Patriot missile system as well as command and control aspects of operation. FINISH LINE SHOES • Manchester, NH 11/1999 – 10/2003 Assistant Store Manager

Supervised >15 employees over multiple shifts. Monitored scheduling and staffing levels, including recruiting and onboarding new employees. Managed store training programs, cleanliness, shrinkage, and operating costs. Cultivated positive company culture where staff could contribute ideas; built and motivated effective teams which were equipped to meet business objectives and provide excellent customer experience. Volunteer Leadership

WICHITA MOUNTAIN ESTATES VOLUNTEER FIRE DEPARTMENT • Wichita Mountains, OK 04/2013 – Present Public Relations Officer (2017 – Present)

Volunteer Firefighter (2013 – Present)

FEMA-certified and trained volunteer firefighter equipped to respond across wildfire, tornado, and burning buildings scenarios. Trained in incident response leadership. Stepped in to also provide PR/Community Relations leadership: build partnerships across wide range of media (print, radio, web, television) and run emergency communication for >300 community members. Promote and teach proper emergency management procedures and skills. Education

Certificates & Licenses

Medical Assistant Certificate, SOUTHWEST CAREER COLLEGE — El Paso, TX (2011) BCLS Certification, AMERICAN HEART ASSOCIATION (2017) Certified Military Instructor, US MILITARY (2018)

Air Defense Artillery Technical Certification Instructor Course Certification, US ARMY Badge #0805 2018 Patriot Fire Control Enhanced Operator/Maintenance Course Instructor Technical Cert, US ARMY (2018) Badge #0805 Training & Development

Certified Method Of Instruction (MOI), RAYTHEON (2013) Primary Leadership Development Course (PLDC), US ARMY (2006) 14E ASQI PAC-3 Operator/Maintainer Course, US ARMY (2003) Support Cadre Training Course (SCTC), US ARMY (2018) Common Faculty Development Program-Instructor Course, US ARMY (2019)

Contact this candidate