SYLVIA WANJIKU KANG’ETHE – CV.

Mobile No +254-***-***-*** Email address adm4rm@r.postjobfree.com

Professional skills / competencies.

- Competent and results oriented professional with expertise in office administration.

-Clients relationship management and administrative support in an office environment.

- Expertise in maintaining office services, receiving invoices, making orders, filing daily company expenses. (Providing administrative support to Office Managers & General Manager)

- Front Office Management; delivering friendly and efficient customer service while creating a warm and welcoming atmosphere for the Clients.

-

-Telephone management skills with the ability to manage difficult clients.

- Extremely organized individual with high discretion, confidentiality and excellent written

communication skills.

- Detailed oriented with excellent interpersonal skills and demonstrated ability to work in a team and to learn complex procedures.

- Excellent time management skills with ability to multitask while working within deadlines and time constraints.

- Clear speech / well-spoken and excellent at making presentations.

- Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).

Work experience.

FRONT DESK ATTENDEE RACING SPORT GYM

January 2018- October 2018

Key duties.

- Handling inbound and outbound calls with clients, management, suppliers and potential clients.

- Serving as the first point of contact for clients and inquiries, successfully processing service problems.

- Managing Client relations efficiently; handling their complaints, ensuring their satisfaction which has resulted in customer loyalty, retention and revenue growth.

- Delivering efficient and friendly responses to customer inquiries and building the RSG brand via text-based chat & social media platforms.

- In charge of content creation for the company monthly newsletter.

COMMIS CHEF ARTCAFFE’ COFFEE AND BAKERY

July 2016- July 2017

Key contributions.

- Worked and singlehandedly manned the grill during my eight-hour shift.

- Performed kitchen related tasks including mis-en-place.

-Assisted the saucier and salad stations in the kitchen as the need arose.

INTERN CHEF VILLA ROSA KEMPINSKI

March 2015- September 2015

Key contributions.

- Mis-en-place for the different sections I worked as per duties of the day.

-Dispatching a’la carte orders.

-Fruit, vegetable, meat and food preparation.

-Manning and running the breakfast and lunch buffets.

Other significant work experience.

- Kaskazi Beach Hotel, Ukunda.

Interned there for three months from August to November 2013.

-Adept Technologies

Worked as a transcription and data entry agent.

-Raa Limited

Worked as a mechandiser

Education.

- Higher National Diploma (HND) in Culinary Arts, IHTI – January 2013- July 2014

- Diploma in Journalism, Kenya Institute of Mass Communication- September 2009 – July 2012

- Kenya Certificate of Secondary Education, Ngara Girls High School . 2005-2008

Referees.

- Zipporah Mbugua Branch Manager RSG Upperhill

Email address adm4rm@r.postjobfree.com Mobile No +254 (0-729-***-***.

-Faith Kimanzi Administrations Manager, Adept Technologies

Mobile No +254 (0-710-***-***

-Nancy Magara Training Manager Villa Rosa Kempinski

Mobile No +254 (0-721-***-***

Contact this candidate