Ceday Bello 310-***-****

adm4a1@r.postjobfree.com

EXPERIENCE

Navis Hospitality — Reservation Sales Agent

APRIL 2020 - PRESENT

Maintaining computer literacy and knowledge of data entry Processing payments and sending information details to customers Maintaining lead, booking, reservation, billing, and personal information accuracy

Selling, cross selling, and promoting reservation services Generating over 40k in bookings in first month on job Advise customers regarding ongoing promotions or available upgrades that may enhance their experience

Globe Life Insurance — Customer Service Representative SEPTEMBER 2020 - NOVEMBER 2020

Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Asked probing questions to determine service needs and accurately input information into electronic systems

Assisted approximately 80-100 customers each day with insurance and payment related questions

De-escalated problematic customer concerns, maintaining calm, friendly demeanor

Upheld privacy and security requirements established through HIPAA and legal guidelines

Nav Central LLC — Medical Scheduler

JUNE 2020 - SEP 2020

Answered phone calls to provide assistance, information aadn medical personnel access to maximize o ce e ciency

Managed physician calendar, including scheduling patient appointments, and providing accurate provider information

Maintaining knowledge for over 17 providers with various di erent protocols

Adresseded, documented,and responded to incoming correspondences to address client queries

SKILLS

Credit Card Payment

Processing

Positive Attitude

Data Evaluation

Conflict Resolution

Provide Above and Beyond

Customer Service

Adaptable, Fast Learner

Computer Literacy

EDUCATION

EL Camino Real Charter

High School

High School Diploma

OCTOBER 2015- JUNE 2019

SUMMARY

Personable and dedicated

Service Associate with extensive

experience in the customer

service industry. Solid team

player with upbeat, positive

attitude and proven skills in

establishing rapport with

clients. Motivated to maintain

customer satisfaction and

contribute to company success.

Specialize in quality, speed and

process optimization. Articulate,

enthusiastic and

results-oriented with

demonstrated passion for

building relationships,

cultivating partnerships and

growing businesses.

Contact this candidate