Luciano Di Lena

Profile

Detail-oriented professional with 10+ years of experience and proven knowledge of account development,

contract compliance, and client relations. Aiming to leverage my skills to successfully fill the Sales Account Manager Position Role at your company. Employment History

Account Executive, Canadian Linen & Uniform, Toronto APRIL 2 0 1 8 — PRESENT

• Recorded and maintained sales prospect and sales data continually and accurately within Salesforce customer relationship management system.

• Developed and managed strong and growing pipelines of prospective small business customers.

• Researched potential customer markets thoroughly before beginning personal contacts.

• Mastered and constantly improved in sales techniques, including prospecting, proposal, exceptions, closing, follow up and up-sell.

• Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.

• Attained deep and thorough knowledge of the company's products and solutions to help accomplish mutual success and partnership between buyer and seller.

• Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.

• Contributed long-term sales strategy ideas to the team to promote continuing business success.

• Performed cold-calling and follow-ups with leads to secure new revenue.

• Established close relationships with 20 new small business prospects within the first 2 months with the company.

• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

Account Manager, Waste Management Inc., Vaughan

APRIL 2 0 1 6 — APRIL 2 0 1 8

• Delivery to maintain and enhance client satisfaction

• Developed highly profitable pipeline based on multiple sales a penetration techniques.

• Managed book of business worth $600,000 across 465 accounts.

• Secured high-value accounts through consultative selling, effective.

• Worked well independently and on a team to solve problems.

• Served as a friendly, hardworking, and punctual employee.

• Organized and prioritized work to complete assignments in a timely, efficient manner.E

• Established and maintained advantageous working relationships.

• Fully engaged with team members to achieve the highest levels of productivity.

• Worked to remain technologically savvy and current with field advancements.

• Functioned with flexibility and agility.

Details

416-***-****

adm3yp@r.postjobfree.com

Skills

Good time management

Microsoft PowerPoint

Microsoft Excel

Microsoft Office Word

Adaptability

Decision Making

Computer Skills

Leadership

Fast Learner

Critical thinking and problem

solving

Problem Solving

Communication Skills

Ability to Work Under Pressure

Microsoft Office

Effective Time Management

Ability to Multitask

Ability to Work in a Team

Time Management

Teamwork

Customer Service

Communication

Strategic Planning

• Worked with strong attention to detail and a keen eye for projects that need attention.

• Assisted with the recruiting and interviewing of new and potential employees.

• Brought forth excellent creative thinking abilities and skills.

• Brought forth excellent negotiation skills and a business-savvy attitude.

• Always handled sensitive information in a confidential and respectful manner. Territory Manager, Roseland Produce, WOODBRIDGE

MARCH 2 0 1 4 — APRIL 2 0 1 6

• Planned and organized sampling events by working hand-in-hand with retail store managers and leaders

• Organized and stocked merchandise to keep necessary levels for sales demand

• Provided customer service using extensive knowledge of Produce

• Analyzed consumer usage patterns to identify trends and target key demographics.

• Researched and organized competitor information using CRM.

• Managed quality assurance program, including on-site evaluations internal audits, and customer surveys.

• Drove operational improvements which resulted in savings and improved profit margins.

• Snapped professional-quality photographs to use on social media channels for promotional campaigns.

• Executed new promotions and marketing campaigns in Vaughan territory.

• Sold Produce products to Restaurants, Independent Supermarkets

• Exceeded targets by building, directing, and motivating the high-performing sales team.

• Communicated product value, quality, and style to educate and entice potential customers.

• Tracked changing product lines to effectively meet dynamic market demands. Account Sales Representative, Vachon Saputo Bakery, Toronto AUGUST 2 0 0 2 — MARCH 2 0 1 4

• Collaborated with advertising group to ensure uniformity between advertising messages and retail incentives.

• Maintained up-to-date knowledge of Snack Cakes and performed competitor analysis.

• Owned all aspects of sales planning, development, and team and account management for central Toronto territory.

• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

• Increased retail volume by 118% across all retail customers in Book Of Business in 12 month period.

• Monitored customer buying trends, market conditions, and competitor's actions to adjust strategies and achieve sales goals.

• Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.

• Built relationships with customers and establish long-term business growth.

• Maintained financial controls, planned business operations, and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

• Increased profits through providing excellent customer service, following established guidelines, and auditing sales reports.

• Communicated progress of monthly and quarterly initiatives to internal and external sales teams.

• Maintained up-to-date knowledge of competitor products and pricing in the market served.

• Investigated and integrated new strategies to expand business operations and grow customer base.

• Collaborated with upper management to implement continuous improvements and exceed team goals.

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

• Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.

MAY 2 0 2 1 — MAY 2 0 2 1

Education

Accounting Diploma, Sheridan College, Brampton

S E P T EMBER 2 0 0 0 — MAY 2 0 0 2

MAY 2 0 2 1 — MAY 2 0 2 1

Construction Management Diploma, George Brown, Toronto S E P T EMBER 1 9 9 4 — MAY 1 9 9 7

Highschool, C W Jefferies, Toronto

S E P T EMBER 1 9 9 0 — J UNE 1 9 9 4

MAY 2 0 2 1 — MAY 2 0 2 1

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