GREGORY M. WALTERS

Hiram, GA ***** ~ adm2lf@r.postjobfree.com ~ 508-***-****

SUMMARY OF QUALIFICATIONS

Highly experienced Sr. Banquet Server with over 34 years extensive background in the 5-star hospitality service industry. Consistently maintain a strong focus ensuring an optimal dining experience while providing exemplary customer satisfaction; working collaboratively with peers and management to exceed the highest level of customer’s expectations.

ESSENTIAL SKILLS

Superior buffet presentations & displays

Trained in liquor, wine, and food service

Hospitality etiquette and listening skills

Exceptional interpersonal skills

Experienced & Safe Driver

Attention to details & multitasking

Time management and problem solving

Work well under pressure

Team player and Customer Service

Problem solving and organization

ACCOMPLISHMENTS

Implemented a user-friendly and more efficient systematic approach to round table banquet dining service within the Ritz Carlton and Taj hotels. I received recognition by upper management for my beautiful presentations and displays and this round table banquet dining service system has remained highly successful and is permanently adopted and reinforced by the hotel.

Throughout my 34 years, I have been featured as employee of the month and received several acknowledgements, positive comment cards and awards from management and guests for providing exceptional customer service.

EMPLOYMENT EXPERIENCE

OLD VININGS INN, Atlanta, GA 04/2021 – Present

Sr. Banquet Server (On Call)

RITZ CARLTON / TAJ HOTEL, Boston, MA

Sr.Banquet Server 05/1985 – 07/2019

Deliver exceptional service by greeting and serving guests in a timely and courteous manner.

Set tables correctly and uniformly in assigned areas and knowledgeable with banquet menu

Effectively communicate with kitchen staff regarding guest’s allergies, dietary needs, and other special dining requests.

Anticipate guest’s needs and fulfill them appropriately.

Consistently adhere to quality expectations and standards remaining in compliance with hotel.

Accurately record BEO orders and partner with team members to serve food and beverages that exceed guest’s expectations.

Demonstrate awareness of liability issues and remain in compliance by enforcing and confirming legal identification before purchase of any alcoholic beverages.

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RITZ CARLTON, Boston, MA

Bartender 04/1991– 05/1994

Served mixed drinks as well as beer, wine, and champagne

Requested identification and monitored legal amount of alcohol served to guests in compliance with hotel policy.

EDUCATION

WEST ROXURY HIGH SCHOOL, Boston, MA 09/1981-06/1984

CALEB LEADERSHIP INSTITUTE, Boston, MA 2010 - 2015

VOLUNTEER SERVICE EXPERIENCE

GRACE CHURCH, Avon, MA 2019 – 2020

Café Server & Special Events, Volunteer Service

Assist with various events serving guest, setup and breakdown

Assist with planning family activities and community events

DRESS FOR SUCCESS, ALUMNI, Dorchester, MA 2016 – 2020

Banquet Captain Special Events, Volunteer Service

Order and maintain food and beverage setup for special events

Monitor food and beverage inventory

Manage Buffet setup and breakdown and delegate to volunteers as needed

Purchase and setup decorations for events with direction of Founding President

Train and manage new volunteers and assist in fostering teamwork

CALEB LEADERSHIP INSTITUTE, Boston MA 2010 - 2015

Banquet Captain Special Events, Volunteer Service

Managed food and beverage setup for Caleb leadership classes

Supervised food and beverage team and delegated as needed

Maintained food and beverage inventory

Purchased food and beverage for class, graduations, and special events

Managed Buffet setup and breakdown

Trained and managed new volunteers and assisted in fostering teamwork

References Furnished Upon Request

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