Marilyn (Lynn) Coughlin
Inside Sales Representative at Barbizon Lighting Company September 2016 - August 2020
Identified new market in servicing hearing impaired patronage for our existing and new client base Fulfilled orders for existing customers by answering incoming phone calls, email, or walk-in requests.
Determined customer needs and prepared quotations within established guidelines. Using Trillian and Microsoft Teams, coordinated with remote coworkers to provide a seamless customer service experience.
Followed-up with leads and customers to determine the status of open quotations using ACT! CRM and MAS accounting/inventory software.
Negotiated with customers and vendors, finalized sales, and managed customer expectations. Processed paperwork accurately and quickly to ensure terms and deadlines are being met. (Sales Orders, Invoices, Picking Tickets, Purchase Orders, etc.) Updated customers on order status by providing shipment notifications, tracking updates, and backorder status.
Prevented and solve problems with customer orders. Proactively contacted existing customers via phone or email to maintain and grow long-term relationships.
Established relationships with sales leads furnished by the website, tradeshows or Sales Manager. Developed an effective method of lead follow-up to earn new and repeat business. Logged and perpetuated accurate records of communication with leads, customers, vendors, and other employees.
Participated in maintaining a professional showroom appearance.Coordinated customer demos, returns, and factory repairs
Audience Services Manager at Studio Theatre
November 2013 - June 2016 (2 years 8 months)
Configured and implemented use of online scheduling system for Front of House and Box Office Hire, trained, scheduled and supervised staff of 10--15 part time House Managers, and Assistant House Managers
Cultivated, trained, and scheduled using Tessitura 750+ Volunteer Ushers Responsible for ledgering and maintaining a multi-layer budget including account receivable and payable for the department
Coordinated licenses and necessary ADA, OSHA, ABRA, and Food Service documentation Assisted with venue maintenance
Responsible for maintaining Assistive Listening system for 4 venues Schedule, train, and supervise House Managers and Volunteers in concessions and merchandise Order all merchandise and concessions
Responsible for ledgering and meeting multiple income and expense budgets Reconcile sales and completed deposits for concessions and merchandise Responsible for assisting in coordinating logistics for the annual Gala Integral in the smooth running of a popup dive bar (environmental rockopera) including ensuring all laws relating to alcohol sales were followed.
Responsible for developing training program for waitstaff for immersive production, including setting up a POS system to handle sales.
Act as Front of House point person for Secret Service and other security details ABRA Manager (D.C.) *current until 2018
Food Safety Manager (D.C.) *current until *2017
Assistant Manager Front of House at Clarice Smith Performing Arts September 2008 - August 2013 (5 years)
5+ venues, often running performances and events concurrently Hired, trained, and supervised staff of 3040 UMD undergraduate House Managers for over 1,000 performances and events annually
Assisted in major rewrites on various manuals and policies for House Management, Volunteer Usher program, and Accessibility training
Participated in weekly Events meetings with key staff members representing various departments of the Center to coordinate resources and plan for upcoming events, as well as to discuss the previous week’s events
Scheduled House Managers and Volunteer Ushers for over 1,000 events a year Coordinated with Dining Services for scheduling of concessions Supervised sales of merchandise for various artists and groups (including inventory, and cash handling)
Arranged First Aid/CPR/AED training for House Management staff, as well as key members of Center Staff
Facilitated the configuration and launch, of new ticketing software (from Paciolan to Audience View) Audience Services Manager at Shakespeare Theatre Company September 2000 - August 2008 (8 years)
2+ venues, often running performances and events concurrently Hired, trained, scheduled and supervised staff of 1015 part time house managers Cultivated, trained, and scheduled 750+ Volunteer Ushers Scheduled, trained, and supervised House Managers and Volunteers in concessions and merchandise
Ordered all merchandise and concessions
Reconciled sales and completed deposits for concessions and merchandise Coordinated sign interpretation for each show
Responsible for assisting in coordinating logistics for the annual Gala Participated in acquisition and implementation of a POS system in merchandise Acted as Front of House point person for Secret Service and other security details ABC Manager
Held Food Handlers License