Michael Kelso

310-***-**** adm1vz@r.postjobfree.com

INFORMATION TECHNOLOGY PROJECT ANALYST-COORDINATOR

System Development-Testing-Support Project Management Customer Support-Liaison

Results driven IT Professional with expertise in fast-paced corporate environments. Hands-on experience leading all stages of system development efforts including definition, design, testing and support. Advanced knowledge of Excel and compiling data using VLOOKUP, macros and formulas to create ad hoc reports for data, trend and forecasting analysis. Experience creating user documentation as well as business policies, process flows and procedures. Quick learner, strong attention to detail and highly customer service focused. Able to deliver projects on time and within scope.

CORE COMPETENCIES-TECHNICAL SKILLS

Microsoft Office 365 Advanced Excel Microsoft Visio Microsoft Outlook Lotus Notes Adobe Photoshop PowerPoint Adobe Acrobat Pro Business Process Improvement Team Leadership-Training Project Management Project Implementation Skype for Business SharePoint Web Content User Manuals Ad Hoc Reports Data Management-Manipulation Records Management Salesforce JIRA PRISM SAP Turbo Sales PMCT APEX Project Builder Si-Quote

PROFESSIONAL EXPERIENCE

Siemens Industry, Inc. – Cypress, CA Aug. 2019 – Sept. 2020

Project Coordinator

Member of the Infrastructure and Security team for our Southern California Edison (SCE) client.

Issued a Secured SCE ID Badge and company laptop in order to perform my security duties.

Provided administrative, reporting and coordinator support for five (5) Project Managers.

Procured & tracked equipment, software licensed from company approved vendors for scheduled projects

Issued Sub-Contractor Forms and obtained confirmation signatures from vendors chosen for the job.

Handled Project Manager assigned Action items, Project Cost Adjustments (PCA) Project Debooks, Vendor Warranty Letters, Project Closures (TECO), DAT notifications to CA county approved training facilities.

Created monthly reports to track vendor Disadvantaged Business Enterprise (DBE) and Project Utilization Hours for the entire department which were provided to SCE Senior Management.

Created project BOMs and tracked progress using tools in SAP, Project Builder, Turbo Sales, PCMT, APEX

Spectrum Enterprise – Cerritos, CA Apr. 2018 – Nov 2018

Project Manager

Manage the Mountain States PRI migration. Scope of work is to work with business sector client to replace and upgrade their existing fiber network equipment to the current enterprise platform.

Provide multiple communications to stakeholders and lead them through the migration process.

Act as liaison between the client and internal support teams (.i.e. Field Technicians, Network Engineers)

Track customer interactions in a customer relationship management (CRM) tool called Salesforce.

Provide documentation of the service installations and other business processes.

SEMPRA ENERGY (Southern Cal Gas) – Los Angeles, CA Sept. 2017 – Dec 2017

Project Coordinator 2

Partnered with the Supply Management team to assist in developing a change management plan for company's transition to a new Purchasing Card provider and reconciliation system.

Provided multiple communications to stakeholders and leadership on the new process.

Document policies & processes using Visio. Developed training, user guides and other communications.

Used advanced Excel (VLOOKUP, pivot tables, formulas) to help create progress reports.

Followed the SDLC process to migrate the old legacy system to it new platform.

Track process and procedures in SharePoint

NESTLÉ USA - Glendale, CA Oct. 2014 – Oct. 2015

External Training Coordinator

Partnered with HR Learning & Development Team to complete Factory Data Migration Project

Used advanced Excel (VLOOKUP, pivot tables, formulas) to manipulate raw data into desired format to prepare for corporate-wide rollout

Coordinated with multiple team members, departments and factories to ensure project alignment

Participated in the SDLC process because we were phasing out the legacy system to another platform

Documented HR department processes and procedures using Visio and provided weekly status updates

Participated in multiple projects critical to business needs of department

AMERICAN HONDA MOTOR CO INC. - Torrance, CA May 2005 – Aug. 2012

Research Specialist / Project Coordinator

Supported Dealer / Field Services by researching customer data and providing trend analysis in customer satisfaction, cost savings, technician / staff knowledge, and staff training opportunities

Acted as liaison with Honda’s primary vendor, J.D. Power & Associates, to support proprietary software

Tracked complete lifecycle of multiple projects including scope, resources, vendors, budget, and progress milestones

Created ad hoc reports using Advanced Microsoft Excel programming (VLOOKUP, pivot tables, formulas).

Designed multi-functional databases critical to business needs and used in high profile departments in Parts & Service Operation Division

Division Project Lead for corporate-wide software upgrade to Windows 7/Office 2010

Coordinated with multiple team members, departments to ensure project alignment

Tracked and approved budgets as Division Coordinator for Parts & Service Operations

Fixed Asset Inventory Administrator for department’s cost center

Documented web policies and procedures within the division to comply with web content standards.

Documented proprietary applications User Guides. Used Visio to create processes flows and procedures.

Provided support for two Executive Video Conference rooms using Polycom equipment

ENPOINTE TECHNOLOGIES INC. - Gardena, CA Nov. 2004 – May 2005

Project Coordinator / Analyst

•Managed hardware tracking as department asset tracking analyst

•Used Excel (VLOOKUP, pivot tables, formulas) and SAP to create multiple ad hoc reports for management

•Provided first-level phone support to customers and used Clarify application to log/ track support tickets

•Documented department policies, processes and procedures and provided weekly status updates

DIRECTV - El Segundo, CA Jul. 2002 – Aug. 2003

Content Editor / Tech Writer

Developed web content to make DIRECTV intranet information user-friendly

Used Dreamweaver / Teamsite, Photoshop, HTML and JavaScript to create intranet content

Created technical procedures and user manuals for setting up satellite converter boxes.

Documented and flowcharted processes to comply with department standards

TACO BELL CORPORATION/ YUM BRANDS – Irvine, CA Apr. 1995 – Dec. 2001

Desktop Support/ Reporting and Statistics Analyst

•Provided help desk phone support to over 1500+ corporate clients and field employees

•Supervised 8 team member direct reports as A.M. Shift Lead

•Acted as Liaison for IT support team and other IT departments

•Used Visio to documented and flowcharted IT department’s internal processes and procedures

•Developed online centralized resource library with support processes & procedures for first and second level support

•Designed and maintained multiple Intranet websites for Taco Bell/Yum Brand IT group

•Developed web content viewed by non-technical user community

•Obtained statistical data and created ad hoc reports on Intranet website usage

EDUCATION

Certificate in Project Management, California State University, Dominguez Hills, CA 2017

AA Degree in Business (Computer Studies with Concentration in Micro-Applications)

Cuyahoga Community College - Cleveland, OH Bachelor’s Degree

Training Certifications in Helpdesk, Network Fundamentals, PC Troubleshooting & Photoshop

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