Alejandra Moya

**** ****** **** ** *********, Tx 76006

PH: 469-***-****

Email: adm1v7@r.postjobfree.com

My main goal is to secure a challenging and rewarding position within a company that will offer great create career development opportunities. Skill Summary

Fluent In both English and Spanish, Customer Service Experience, Data Entry, Microsoft & Excel, Scanner, Agency Matrix System, App One System, Turbo Rater, Excel, Professional Experience

Credit Restoration Company

(July 2020- April 2021)

• Account Manager

• In charge of over 800 accounts

• Pay Roll

• Handled all difficult/aggressive clients

• Specialized in Customer Service

• Specialized in Client Retention

• Data Entry

• Analyzed Credit Reports

• Handled payment

• Collections

• Handled all chargeback

• Handled Employee Scheduling

• Created and sent off all official collection letters

• Followed up with all Clients

• Handled Client Reactivation

• Created payment plan for current & returning clients Populas Financial -Irving,Tx

(Nov2019-Mar2020)

• Top Check collection specialist

• Specialized in customer service

• 20 calls per hour

• 15 cases hour

• 2,000 calls per month

• Worked with skip tracing

• Familiar in all UDAP/UDAAP/FDCPA rules & state regulation

• Familiar with new 2018 Check Cashing laws excluding HIDC & stop payments

• Familiar with collection Mini Mirandas disclosures

• Specialized in speaking with CEO’s/CFO’s/ owners of companies etc.

• Created and sent off all official collection letters including “demand for payments letters and first depositor letters”

• Set up ACH/Bank Wire money transfers

• Handled high dollar payments over the phone

• Hit all bonus structure implemented

HMS Lending- Irving/Dallas, Tx

(July 2017-Sep. 2019)

• Store Manager

• Customer Service

• Collections Manger

• Reviewing information necessary to approve loans

• Getting customer accounts ready for Repossession

• Creating Excels

• Training new employees

• Setting appointment for collections

• Answering phones

• Taking payment for loans

• Maintaining office cleanliness/ organization

• Counting cash/ loaning out cash

Reyes Insurance- Waxahachie, TX

(Oct. 2016- May 2017)

• Customer Service

• Insurance Sales Agent

• Quoting/Selling Auto, Commercial Auto, Renters Insurance Policies

• Notary’s

• Gathering Information for Home Owners/Mobile Home Insurance quotes

• Marinating Office Cleanliness

• Entering & Uploading Customers Information

Baja/ Freeway Auto Insurance- Hurst/Irving/Arlington, TX

(Jan. 2016-Oct. 2016

• Office Manager/ Team Leader

• Customer Service

• Insurance Sales Agent

• Quoting/ Selling Insurance Policies

• Creating Leads

• Preparing Cash Deposits Daily

• Handling Distressed Clients Both In Office & Over The Phone

• Scheduling & Confirming Lead Appointments

• Training New Employee’s

• Endorsements

• Making/Uploading Clients Payments

Mowad & Associates - Arlington/Irving, TX

(Jan. 2013-Nov. 2015)

• Office Manager

• Insurance Agent

• Tax Agent

• Customer Service

• Quoting/ Selling Insurance Policies

• Receptionist

• Gathering Information For Home Owners/ General Liability Insurance

• Preparing/Dropping Cash Deposits Daily

• Maintaining Office Cleanliness

• Taking/Uploading Clients Payments

Radio Shack- Grand Prairie, TX

(Jul. 2011-Dec.2012)

• Sales Representative

• Customer Service

• Inventory Audits

• Cashier

• Stocking Inventory

• Ordering Supplies

• Shipping & Receiving

Walgreens- Arlington, Tx

(Mar. 2008-Feb. 2011)

• Beauty Advisor

• Sales Representative

• Customer Service

• Cashier

• Stocking Inventory

• Shipping & Receiving

• Counting Money Drawer Daily

• Organizing New Products On Sales Floor

Education

Grand Prairie ISD (9th- 11th)

Crosswinds Alternative School- High School Diploma Confie University- County Mutual License

References

Can be provided upon request.

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