Beau Wiseman

Vancouver WA

Phone 360-***-****

adm1tf@r.postjobfree.com

Profile

• Training sales manager with a strong background in coaching and training teams, implementing best practices and driving teams to success.

• Results-oriented with experience in strategic planning, developing and running customer relations and service/retention programs.

• Proficient with a wide range of technologies: Microsoft OS, MS Office applications, CBT software, relational databases, web authoring tools, networking technologies.

Experience

Kay Jewelers, Vancouver WA

Manager Nov 2014 - Present

● Took low performing store from 750k to 1.3 million yearly.

● Increased production each year, won incentive trip for top production. The Body Shop, Vancouver, WA and Clackamas OR

Manager Sep 2011 - Nov 2014

● Successfully set up, staffed, and opened new store.

● Steadily built client base and drove sales through personnel management ACS Inc, a Xerox Company, Raleigh NC

Team Manager Nov 2009 - Jun 2011

● Oversee a team of 18 technical support inbound call center personnel.

● Coached team to a high level of communication and product knowledge. Flipped Out Salon, Wake Forest, NC

Manager Nov 2008- Dec 2009

● Managed personnel, purchasing, payroll and on-going training.

● Created customer service and product specific training for salon. Duke University, Durham, NC

Education Coordinator Oct 2003- Oct 2008

● Restructured traditional master's program to a web-based, on-line format.

● Created faculty development courses for Community and Family Medicine. Intel, Inc. Hillsboro, OR

Escalation Manager, Team Lead Jan 1999 - Sep 2003

● Led Intel Escalation Management team focus on customer retention.

● Developed customer service and product specific training with engineer SMEs. Education:

Washington State University, Pullman, WA: M. Ed., Masters in Education – Emphasis in Technology /Adult Education Vanguard University, Costa Mesa, CA: B.A., Psychology - Graduated Cum Laude

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