Monique Fleming

TELEMARKETER/APPOINTMENT SETTER

Knightdale, NC 27545

adm0p7@r.postjobfree.com

919-***-****

#readytowork

Work Experience

TELEMARKETER/APPOINTMENT SETTER

MIQUESL TELEMARKETING SERVICE

October 2012 to 2019

I WOULD SET APPOINTMENTS FOR INSURANCE AGENTS I WOULD COLD CALL SENIORS FROM HOME AND OFFER THEM FINAL EXPENSE OR BURIAL INSURANCE IF THEY SAID YES I WOULD GATHER THEIR INFORMATION AND TELL THEM THE AGENT WOULD BE GETTING IN TOUCH WITH THEM SOON CUSTOMER SERVICE REP

ACS

2012 to 2014

I WOULD TAKE INBOUND CALLS FROM BOOST MOBILE CUSTOMERS I WOULD ACTIVATE THEIR PHONE ANSWER QUESTIONS AND TAKE PAYMENTS I WOULD DO EVERYTHING I COULD TO SATISFY AND KEEP THE CUSTOMERS HAPPY

RECEPTIONIST

BLACKMON INSURANCE

2010 to 2012

I WOULD ANSWER MULTI- PHONE LINE AND FORWARD TO THE RIGHT PERSON I WOULD SORT MAIL AND DISTRIBUTE IT I WOULD DO LIGHT CLEANING AND GREET CUSTOMERS APPOINTMENT SETTER

AUGUARE COMPANY - Cary, NC

2003 to 2010

I WOULD CALL CLIENTS FROM A LIST AND ASK THEM IF THEY WANTED THEIR CARPET CLEAN BY OUR COMPANY IF THEY YES I WOULD GET THEIR ADDRESS AND SET UP THE APPOINTMENT I DID THIS FROM THE OFFICE AND I WOULD HAVE A LIST AND A SCRIPT IF THEY SAID NO I WOULD MOVE ON TO THE NEXT CLIENT.

Education

Associate

morse college

May 2009 to June 2015

Skills

• Customer Service

• Customer Care

• Call Center

• CSR

• Customer Support

• Call Center

• Customer Service

• CSR

• Customer Care

• Customer Support

• Cold Calling

• Salesforce

• Inside Sales

• Scripting

• Account Management

• B2B Sales

• Telemarketing

• Outside Sales

• CRM Software

• Business Development

Assessments

Personality: Sales Fit — Proficient

December 2019

Assesses personality traits that are important for sales roles. Full results: Proficient

Verbal Communication — Proficient

February 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Outside Sales — Proficient

February 2020

Actively listening and responding appropriately; performing common sales calculations. Full results: Proficient

Sales: Influence & Negotiation — Familiar

December 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Familiar

CRM Skills with Salesforce — Completed

December 2019

Measures a candidate's ability to demonstrate a knowledge of Salesforce objects, fields, and processes.

Full results: Completed

Inside Sales — Familiar

January 2020

Actively listening and responding appropriately; performing common sales calculations. Full results: Familiar

Following Directions — Familiar

May 2020

Following multi-step instructions.

Full results: Familiar

Memorization — Proficient

March 2020

Committing product or merchandise information to memory and recalling it at a later time Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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