Operations Specialist Customer Service Specialist DTC Specialist

~ Financial Service ~ Account Application Process ~

Qualifications Profile

Results-oriented and analytical professional with extensive background in all facets of financial brokerage operations, encompassing account administration, investment management, and client service. Skilled at providing financial and account information to management through research and evaluation of accounting data and reports preparation. Equipped with keen attention to detail approach in dealing with and analyzing data, processes, and systems to identify areas for improvement, as well as execute the necessary modification. Effective at prospecting and establishing strong and long-term relationships with high-profile clients and target market. Articulate communicator; bilingual in English and Italian.

Relevant Experience

Truck Loader, Temp Position § Mclean Distribution Nov 2020-Dec 2020

Assisted distribution center with loading essentials onto delivery trucks

Lot Loader, Temp Position § Feb 2021-Feb 2021

Assist customers with their in-store shopping needs and provided assistance to their cars

Monitor and maintain the entrance of the store

Responsible for maintaining a sufficient quantity of carts near the entrance of the store

Seasonal Warehouse Sort Team, Temp Position § Amazon Feb 2021-Feb 2021

Review and coordinate customer orders with the use of scanners, computers, and handheld printers

Sort and scan packages onto trucks in preparation for delivery.

Customer Service Representative § Conerstone Staffing Agency, CoreLogic, Irving, TX Jul 2018–Sep 2018

Assumed accountability in answering phone calls from incoming customers in relation with their mortgage payments

Ensured the timely processing and payments per account by providing information regarding final payments deadlines

Handled the opening of research requests regarding discrepancies on customer mortgages

Financial Service Representative § TD Ameritrade, Fort Worth, TX Nov 2016–Jun 2017

Efficiently handled all incoming phone calls and responded to all client inquiries regarding new account openings status, as well as supply additional information needed in opening new accounts

Rendered hands-on assistance to clients in processing money transfers from local banks to the company, along with account closings and checks mailing to clients recorded addresses

Guided and provided detailed instruction to clients in navigating company website for easy access

Supported client in the distribution of their annual Individual Retirement Account (IRA)

Partook in daily department meetings to converse and generate ways in delivering excellent client service experience

Earned the Certificate of Achievement Award for delivering outstanding customer service

Brokerage Operations Representative III § Fidelity Investments, Westlake, TX Nov 2013–Apr 2016

Oversaw and handled the processing and maintenance of new accounts

Answered all incoming phone calls from company representatives requesting assistance on new account applications

Addressed and issued details to fidelity representatives regarding unopened accounts and provided explanations on information needed to account for the client

Acquired faxed fidelity applications from clients needed to modify their accounts

Secured proper signature and date of all applications

Processed all client requests in relation with every aspect of brokerage accounts

Maintained active participation in department meetings

Cultivated and strengthened positive working relationship with all Fidelity representatives

Senior Clearance Associate § Fidelity Investments, New York City, NY and City, NJ Nov 2000–Apr 2012

Applied effective solutions to numerous DTC rejected items by monitoring all DTC receive and delivery instructions using a settlements database, while managing DTC rejected items per day through research of old files to secure accuracy and proper completion

Administered the submission of frozen letter requests and movement of DTC securities with Fidelity and brokerage firms

Made use DTC Settlements in managing settlements processing orders, while processing all deposit and withdrawal at custodian function (DWAC) and Direct Registration System Profile Modification by Participant (DRSP) requests

Promptly resolved all customer requests in coordination with high net worth client services

Presided over group huddle department meetings to discuss strategic ways to optimize work efficiency and other issues

Won the Customer Service Challenge Award

Earlier Positions Held:

Securities Receive Associate § Pershing, LLC Jersey City, NJ

Branch Operations Representative § A.G Edwards & Sons, Inc., New York City, NY

Other Experience

Job Title § DHL Express Service Point, DFW Airport, TX 2018

Warehouse Receiving and Unloading Specialist § Mattress Firm, Carrollton, TX 2018

Customer Service Call Center Representative § New Leaf Service Contracts, LLC, Irving, TX 2016 2017–2018

Door Greeter § Home Depot, Staten Island, NY 2013

Education

Certification in Business Administration, GPA: 3.8 §American High Technical Business Institute, New York, NY

Coursework in Computer Programming § Kingsborough Community College, Brooklyn, NY

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