Tiann Campbell Effiong, Pharm.D, RPh.
Licensed Pharmacist offering 10+ years of successful experience providing the highest quality of patient care at various pharmacy settings. Track record of developing strategies to improve quality of care, pharmacy revenue and customer service. Proven leader competent in managing pharmacy operations as well as developing and training a dedicated pharmacy staff. Outstanding clinical skills and able to provide fast, accurate medication dispensing in a high-volume pharmacy. Possess strong interpersonal, critical-thinking, decision-making, and organizational skills. Polished communicator who builds rapport easily with patients / customers, insurance providers, team members, and other health care providers. Passion for excellence in pharmacy services and making a positive difference in the lives of others.
Project & Program Management Customer Service & Relations Team Building / Mentoring
Patient Education & Consultation Pharmacy Billing Operations Diabetic Educator
Performance & Process Improvement Cost Control / Containment Inventory Control
Staff Training & Development Detail Oriented Budget Management
Quality Control / Assurance Drug Utilization Review Regulatory Compliance
Rite Aid, Brooklyn, NY February 2018 – Present
Managed daily pharmacy operations and delivery of high-quality patient care. Participate in developing and maintaining pharmacist’s monitoring guidelines for patients’ drug therapy. Provided clinical services such as Medication Therapy Management, Comprehensive Medication Review, immunized adults and children against the flu, shingles and other vaccines. Review patient profiles to prevent adverse drug interactions. Organize and Promote Flu and Shingles onsite and mobile clinic. Managed pharmacy budget and inventory, prepared schedules for staff, and ensured that weekly sales and prescription goals are met. Provide drug information to physician, patient and caregivers.
Southeastern Grocers, Jacksonville, FL
Independent Pharmacist Contractor/ PRN Pharmacist October 2016 – February 2018
Provide relief pharmacist coverage in various pharmacy settings. Expertise in patient education and the recommendation of cost-effective therapeutic alternatives in conjunction with prescriber. Work with physicians to provide drug therapy recommendations, perform polypharmacy management, and provide patient education regarding changes in drug therapy. Fulfill contract assignments for healthcare facilities including Independent, Mail Order, Hospital and Specialty Pharmacies.
Proficient in various pharmacy software including QS1, PDX, Micro merchant and PioneerRx. Directs, coordinates and supervises all pharmacy activities including drug preparation, sterile product preparation, dispensing and clinical pharmacy services. Ensures compliance with all controlled substances related rules, regulations, company policies and maintains proper communication and coordination with other departments and staff. Provide telephonic counseling for new and existing patients, and document initial assessments, care plans, and clinical interventions when appropriate. Oversee the development and implementation of medication therapy management programs in various pharmacy settings
Mayo Clinic Hospital, Jacksonville FL November 2016 - May 2017
Clinical Pharmacist - Contract
Assisted in the dispensing of investigational drug. Work in coordination with other health care professionals to provide pharmaceutical care with the objective of delivering safe, appropriate and cost-effective drug therapy to patients. Supervised technicians in the compounding of pharmaceutical grade product for distribution to outpatients. Respond to clinical questions from physicians and other healthcare providers. Provide patient education and recommendations on the appropriate OTC agents to treat minor ailments and provide a comprehensive medication review to clinic patients or caregivers picking up prescriptions.
DOH / FAMU, Jacksonville, FL September 2015 - October 2016
Ambulatory Care Pharmacist/ Post-Doctoral Fellowship
Provide daily Medication Therapy Management (MTM) services to patient with chronic and nonchronic disease states. Recommend dosage adjustment for insulin, and other antidiabetic agents using the latest guidelines. Educate clinic patients on lifestyle modification techniques to achieve better outcomes in the management of Hypertension, Hyperlipidemia, and Obesity. Assist in the management of weekly Coumadin Clinic. Provide relief pharmacist duties in onsite clinic. Preceptor to students in their final professional year of pharmacy school. Collaborate and participated in clinical research activities.
Wal-Mart Pharmacy, Coral Springs, FL August 2007 – May 2015
Managed daily pharmacy operations and delivery of high-quality patient care. Hired and trained new staff and led team of 6 pharmacy personnel. Provided clinical services such as Medication Therapy Management and immunized adults against the flu, shingles, pneumonia and other vaccines. Reviewed patient profiles to prevent adverse drug interactions. Managed pharmacy budget and inventory, prepared schedules for staff, and ensured that weekly sales and prescription goals were met. Held monthly continuous quality assurance meetings to improve care. Educated patients about their medications. Performed comprehensive medical therapy reviews.
Increased prescription count and sales by over 200% by providing exceptional customer service, offering promotional gifts for each new prescription, counseling patients about their prescriptions, and recommending additional therapy to physicians if patients did not receive desired therapeutic response.
Grew new customer rate by 30% every year through exceptional service and new patient incentives.
Expanded referrals from doctors’ offices for immunization services in recognition of pharmacy offering superior services and providing positive patient experiences.
Winn Dixie, Fort Lauderdale, FL January 2005 – August 2007
Filled and verified medication orders single-handedly and instructed patients on the proper use of their drugs and potential side effects. Reviewed patient profiles to identify any drug interactions that may prove fatal. Managed pharmacy inventory, provided comprehensive medical therapy management for patients billed to third party insurance, and maintained monthly continuous quality improvement logs for Florida Board of Pharmacy inspections.
EDUCATION, LICENSURE & CERTIFICATION
Florida A&M University, Tallahassee, FL
Doctor of Pharmacy
Registered Pharmacist, NY Board of Pharmacy, NY063847
Registered Pharmacist, FL Board of Pharmacy, PS39892
Certified Immunizer, American Pharmacist Association, BLS, CPR
Pharmacogenetics Certification, 2018
Florida Pharmacy Association, American Society of Health System Pharmacy
Working knowledge of Spanish