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Techincal Support or Customer Service

Location:
Kernersville, NC
Salary:
$10 an hour
Posted:
April 26, 2021

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Resume:

Mark E. Wood

**** ******* ***** **** *

Kernersville, NC 27284

919-***-****

E-mail: adly3r@r.postjobfree.com

Objective:

Marketing or sales position where my engineering knowledge and extensive experience in building and maintaining customer relationships will increase sales over both the short and long term.

Experience Summary:

A team player with progressively increasing responsibility and success in persuasive marketing and sales management for nearly 23 years in the HVAC and related service industry. Specific Experience:

Island Breeze HVAC:

Install Coordinator – Island Breeze, Raleigh, NC 2019 to 2020

• Requested building permits for HVAC Equipment to be installed.

• This was done for various counties and cities in North Carolina

• Coordinated with the customer or homeowner to have the inspector to do the final inspection

Thermatics:

Sales Engineer – Thermatics, Raleigh, NC 2016 to 2019

• Evaluated pricing and cost effectiveness of HVAC Equipment for customers.

• Extensive interaction and consultation with clientele and liaison organizations regarding technical, pricing and availability aspects of HVAC Equipment in the Triad area.

• Investigated and implemented effective strategies to provide the customer with adequate HVAC systems.

• Detailed interaction with technical personnel involved in the implementation and installation of HVAC systems in commercial and residential markets. Johnson Controls:

Project Engineer – Johnson Controls, Greensboro, NC 2010 to 2016

• Evaluated pricing and cost effectiveness of HVAC Equipment for customers.

• Extensive interaction and consultation with clientele and liaison organizations regarding technical, pricing and availability aspects of HVAC Equipment in the Triad area.

• Investigated and implemented effective strategies to provide the customer with adequate HVAC systems.

• Detailed interaction with technical personnel involved in the implementation and installation of HVAC systems in commercial and residential markets. Trane Corporation:

Project Engineer - Brady Trane, Morrisville, NC 2008 to 2010

• Evaluated pricing and cost effectiveness of HVAC Equipment for customers.

• Extensive interaction and consultation with clientele and liaison organizations regarding technical, pricing and availability aspects of HVAC Equipment in the Triad area.

• Investigated and implemented effective strategies to provide the customer with adequate HVAC systems.

• Detailed interaction with technical personnel involved in the implementation and installation of HVAC systems in commercial and residential markets. Thybar Corporation:

Sales and Applications Engineer - Louisville, KY 2006 to 2008

Managed product support for at least 60 Trane Sales Offices in the United States, Canada, Mexico and Central America.

Assisted the field sales offices in appropriately selecting air-handlers and roof curbs.

Presented to Sales Engineers and customers the various product lines offered.

Evaluated bills of material to ensure the correct applications and products are being sold to aid the Sales Engineers in the competitive bidding process. Environmental Technologies, Inc.

East Central Regional Sales Manager - Largo, FL 2005 to 2006

Managed product support for 40 offices in the Eastern Central Region of the United States.

Assisted the field sales offices in appropriately selecting air-handlers, fan coils and VAV boxes.

Presented to Sales Engineers and customers the various product lines offered.

Evaluated bills of material and discount pricing to aid the Sales Engineers in the competitive bidding process and reaching a goal for my Region of $11,800,000.00. Trane Corporation:

Field Support Manager – Trane Company, Lexington, KY 2003 to 2005

Managed Lexington product support for 56 offices in the Northeastern and Western Regions of the United States

Assisted the field sales offices in correctly selecting and applying the Lexington products. Also assisted in market research.

Regularly gave presentations to sales engineers and customers on a variety of HVAC topics, including acoustics, integrated control systems, energy recovery, and product mechanics.

Responsible for four direct reports in salary planning, performance evaluation and career development.

Southeast Regional Sales Manager- Trane Company, Lexington, KY 2000 to 2003

Managed Lexington product sales for 34 offices located in the Southeastern United States

Traveled to sales offices to conduct product training, program training, and market research.

Regularly gave presentations to sales engineers and customers on a variety of HVAC topics, including acoustics, integrated control systems, energy recovery, and product mechanics. Marketing Engineer- Trane Company, Lexington, KY 1998 to 2000

• Provided phone support to field Sales Engineers.

• Used computer programs to assist Sales Engineers in selection of products.

• Analyzed applications from the Sales Force for better utilization.

• Evaluated bills of material and discount pricing to aid the Sales Engineers in the competitive bidding process.

• Co-hosted customer’s visits at Lexington Plant (including tours and presentations of Lexington’s product line).

Inside Sales Technical Engineer - Brady Trane, Winston-Salem, NC 1996 to1998

• Extensive interaction and consultation with clientele and liaison organizations regarding technical, pricing and availability aspects of HVAC Equipment in the Triad area.

• Performed Load Evaluations, including review/interpretation of blueprints to assess the area for remodeling or new construction.

• Detailed interaction with technical personnel involved in the implementation and installation of HVAC systems in commercial and residential markets. Education:

Certificate Trane Graduate Training La Crosse, WI

BS in Industrial Engineering North Carolina A & T University Greensboro, NC BS in Business Administration Concord College Athens, WV Technical Skills:

HVAC systems: TOPSS™, Lexington Custom Toolbox, and Trane Energy Recovery programs. Computer Programs: Microsoft Word, Excel, Access, PowerPoint, Schedule Plus, Windows 95/98/00



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