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Customer Service Representative

Ozone Park, NY
April 24, 2021

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VERONICA 917-***-****


CEPEDA 94-22 96th St,

‘Ozonepark, New York 11416


Capable Head Cashier with history of playing key role in giving customers positive

shopping experiences by working closely with store managers and cashiers. Prepare

schedules for cashiers during peak shopping times to avoid long waits on checkout

lines. Generally aware of all items in store to assist shippers with questions about

products and sales.

Motivated, exceptionally well-organized, and customer-focused Head Cashier skilled

at overseeing and processing customer transactions. Train new employees on POS

systems, scanning, and bagging operations. Excellent people person, able to de-

escalate conflicts and resolve problems.

Hardworking retail professional with positive, upbeat nature and enthusiasm for

improving guest experience. Energetic professional and multitasker with knack for

engaging customers during transactions, quickly bagging merchandise, and help with

special needs, Adaptable team player with flexible schedule and eagemess to meet

demands of thriving retall business,


+ Supply restocking * Security control

+ Cashier assessment * Cashier training

+ Accounts payable and receivable + Customer flow monitoring

* Drawer balancing + Customer service

+ Employee training * Cash handling

+ Retail operations * Upseliing


Cashier Team Lead, Otg management jfk airport, Jan 2015 - Mar 2020, Jamaica, Ny

Cultivated pleasant and cooperative work environment for cashiers.

Ustened to customer complaints, resolving most Issues and escalating complex

concems to assistant manager for resolution.

Monitored customer flow and adapted cashier assignments to minimize walt times.

Processed dally receipts for purchases, refunds, and exchanges

Kept drawer currency sorted, wrapped, and organized.

Conversed with customers about experiences, needs, and upcoming promotions to

maximize brand loyalty

Customer Service Representative, Advance systems pest control, Sep 2010 - Dec 2015,

Queens, Ny

Managed Inbound and outbound calls to respond to Inquiries and resolve

concerms.Utilized organization's computer system to look up and record information

conceming member accounts. manner

Completed and processed paperwork and records with attention to detail to e Q

accurate entry of Important data in company CRM.

Answered calls or emails from customers and assisted with special requests or

resolving complaints.

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