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Customer Service Care

Johannesburg, Gauteng, South Africa
April 24, 2021

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Curriculum Vitae


Isabella Hendrina Botha Muir

Personal details:

Surname: Botha

First Name: Isabella Hendriena

Date of Birth: 1983/09/04

Identity Number: 830**********

Contact Number: 060-***-****

Address Current: 7 Airfield Mews Springs Gauteng

Nationality: South African

Gender: Female

Marital Status: Married

Criminal Record: None

Health: Excellent

Driver’s License: Learners license code 8

Home Language: Afrikaans

Other Languages: English

Email Address:

Email Address 2:

Work Experience

Employer: Cassey’s Ford Springs

Occupation: Service advisor

Duties: Meet and Greet clients

Full car body inspections

Notes of clients concerns and complaints

Booking of client’s cars and preparation

Invoicing and costings

Follow ups

Ordering and Updating of parts

Updating of campaign’s and customers

Vehicle Inspection report explanation to clients on collections Quotations

Work in progress reports


Training: Service Advisor level 1,2 and 3


Service 2

Dealer Connection (PTS)

Duration: 4 & 9 months and still current (2016 – 2020) Contact Person: Beaulin Exley

Contact Number: 011-***-****

Employer Princess Springs VW

Booking Clerk/Service Advisors

Preparation of Appointment’s

Reminders and Follow ups

Ordering and updating workshop parts

Updating of Campaigns’

Customer Centricity

vehicle Inspection Reports


Switchboard and Cashier

Experience Automate

Duration 2 Years (2010 – 2011)

Contact Person Riaan Boysen

Contact Number 011-***-****

Employer Tri-sec Auto Hause Trichardt (Kelston Motors) Occupation Service Advisors

Duties Bookings and preparation of bookings

Reminder’s and follow up calls

Cashier for workshop

Vehicle inspections

Matrix on customer CSI

Workshops parts updating and ordering


Cash Outstanding reports

Workshop carry over reports

Duration 2 years (2007 – 2009)

Training Customer Care and warranties

Contact Number 017-***-****

Contact Person John Uys

Employer Secunda Toyota

Occupation Service Advisor

Duties Preparation of Bookings

Reminder calls

Updating of campaign’s

Customer Service

vehicle Inspection Report

Workshop orders and updating


Training Toyota Care

Service Advisor Training level 1,2 and 3

CSI Fundamentals

Experience on Motor Data

Duration 3 Years (2004 – 2006)

Contact Person Leon Strydom

Contact Number 017-***-****

Employer Mitsubishi Motors Boksburg

Occupation Booking Clerk

Duties Preparation of bookings


Filling of workshop

Relieving of switchboard

Invoicing and costing Germiston Branch

Training on Kerridge

Duration 1 Year (2003 – 2004)

Contact Person Bradly Lockhart

Contact number 011-***-****

Employer Lindsay Saker Rosebank

Occupation Invoicing and costing clerk

Duties Filling/reminders and customer follow ups

Preparation of bookings

Assisting of warranty clerk

Customer service reports

Cashier for workshop

Relieving of switchboard

Assisting service advisors

Workshop orders

Experience of Kerrigde

Duration 8 months (2003)

Contact Person Vince Pillay (branch closed)

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