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Sales Salesforce

Location:
Edison, NJ
Posted:
April 23, 2021

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Resume:

Manoj Gupta

Salesforce Administrator

Email: adlwzl@r.postjobfree.com Cell: 732-***-**** Edison, New Jersey

Certified Sales force Administrator with more than 3 years of hands-on experience in configuration and customization of Sales force platform. Solid experience as a Salesforce administrator in development life cycle from requirement gathering and analysis to design, development, testing, implementation and support.

SKILLS

Self-starter, highly organized, with good interpersonal, problem-solving and analytical skills

Ability to prepare and analyze data in a logical manner and able to summarize findings to both technical and non-technical stakeholders

Works well independently and as a member of a team, with a capacity to quickly master new concepts

Ability to anticipate needs, to analyze and review operational procedures, identifies problem areas and optimizes performance through procedural changes

Committed and enthusiastic Sales force team player with a focus on continuous improvement

Implemented efficient leads capturing, qualification, and distribution mechanism that resulted in achieving 180% of marketing ROI

Salesforce.com setup & configurations, data migration as well as conducting end-user trainings

Experience in preparation of test cases, test plan documents, test coverage matrices

Excellent verbal and written communication, able to communicate with all levels of an organization

Specialties:

Sales force Platform (Sales Cloud and Service Cloud)

Sales force Classic to Lightning Migration

Sales force Configuration, Customization and Administration (Classic and Lightning)

Business Analysis and Process Improvement

Sales force Users Administration/Management

Custom Reports and Dashboards

Extending Sales force Capabilities through App Exchange Apps

Validation Rules, Workflows Rules, Assignment Rules and Automated Processes

Data Management and Data Deduping

Apex Data Loader, Data Import Wizard, Dataloader.IO

Work Experience

Salesforce Administrator Jan 2019 to Present

CRM Robo

Ensure reporting is created and structured to inform Management on the performance of their teams and the businesses

Provided technical support for all users (250+), managed support order of urgency and escalating where needed

Collaborate with internal stakeholders to find scalable solutions that follow Salesforce best practices

Created user groups and configure workflows and assignment rules to enable proper routing of leads to the marketing members.

Manage all ongoing projects related to Service Cloud including interfacing with development and/or IT teams

Create and maintain system documentation for fields, processes and workflows

Create profiles and permissions documentation, governance framework, data mapping, and reporting and dashboard building

Skilled in working on Force.com Platform, Apex Coding, Visual Force Pages, Triggers, Components, JavaScript Remote, Workflow, Email Services, Sites, Tabs, Custom Objects, Object Relationships, Security Model, Custom Settings, Reports and Dashboards, Validation Rules, Process Builders, Workflows & Workflow rules, Approval Process, Email alerts and Field Sets.

Identifying right solutions to meet business needs and extend Salesforce capabilities by installing right App Exchange apps (Docu Sign,Hub Spot,Salesloft, Pardot,marketo)

Maintaining and enhancing data integrity through design, maintenance and security in the Salesforce.com platform as well as 3rd party products and integrations ; Assisting with enhancements and maintenance of automated processes and applications

Experience with data loader batch integrations and Salesforce Connect real-time integrations via soap and rest.

Salesforce Administrator

Timeline IQ, New Jersey May 2017 to Dec 2018

Provided technical support for all users (100+), managed support order of urgency and escalating where needed

Lead testing and deployment of day-to-day and project-based configuration changes

Supported a global team of sales, management and support professionals through setup, configuration, maintenance and development of new functionality, primarily focused around the Salesforce CRM platform

Designed and built multi-level dashboards to deliver timely metrics to senior management team

Worked extensively with portal development team to integrate various lead forms with Sales force

Migrated Pipe drive CRM data to Salesforce org (Leads, Contacts and Opportunities)

Proactively understand our go-to-market team’s needs and build the systems & processes to help streamline their day-to-day workflows.

Developed automation and process improvement opportunities through tasks, process builder workflows, validation rules and alerts to improve the usability of Salesforce platform

Worked with other team members for overseeing business processes, analyzing areas of opportunity, data structure and reporting

Troubleshoot and identified root cause related to Salesforce platform requests

Responsible for setting up new users on Salesforce platform and assigned right profile and role

Helped managing platform updates to Salesforce, and communicated to end-users

Worked with Salesforce Lead to make recommendations for improving processes and data using Salesforce best practices

Education

Bachelor of Business Administration Gujarat University

Degree evaluated by WES

Certification

Salesforce Certified Administrator - ADM 201

Salesforce Certified Sales Cloud Consultant

Work Status

Permanent Residence



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