Manoj Gupta
Salesforce Administrator
Email: adlwzl@r.postjobfree.com Cell: 732-***-**** Edison, New Jersey
Certified Sales force Administrator with more than 3 years of hands-on experience in configuration and customization of Sales force platform. Solid experience as a Salesforce administrator in development life cycle from requirement gathering and analysis to design, development, testing, implementation and support.
SKILLS
Self-starter, highly organized, with good interpersonal, problem-solving and analytical skills
Ability to prepare and analyze data in a logical manner and able to summarize findings to both technical and non-technical stakeholders
Works well independently and as a member of a team, with a capacity to quickly master new concepts
Ability to anticipate needs, to analyze and review operational procedures, identifies problem areas and optimizes performance through procedural changes
Committed and enthusiastic Sales force team player with a focus on continuous improvement
Implemented efficient leads capturing, qualification, and distribution mechanism that resulted in achieving 180% of marketing ROI
Salesforce.com setup & configurations, data migration as well as conducting end-user trainings
Experience in preparation of test cases, test plan documents, test coverage matrices
Excellent verbal and written communication, able to communicate with all levels of an organization
Specialties:
Sales force Platform (Sales Cloud and Service Cloud)
Sales force Classic to Lightning Migration
Sales force Configuration, Customization and Administration (Classic and Lightning)
Business Analysis and Process Improvement
Sales force Users Administration/Management
Custom Reports and Dashboards
Extending Sales force Capabilities through App Exchange Apps
Validation Rules, Workflows Rules, Assignment Rules and Automated Processes
Data Management and Data Deduping
Apex Data Loader, Data Import Wizard, Dataloader.IO
Work Experience
Salesforce Administrator Jan 2019 to Present
CRM Robo
Ensure reporting is created and structured to inform Management on the performance of their teams and the businesses
Provided technical support for all users (250+), managed support order of urgency and escalating where needed
Collaborate with internal stakeholders to find scalable solutions that follow Salesforce best practices
Created user groups and configure workflows and assignment rules to enable proper routing of leads to the marketing members.
Manage all ongoing projects related to Service Cloud including interfacing with development and/or IT teams
Create and maintain system documentation for fields, processes and workflows
Create profiles and permissions documentation, governance framework, data mapping, and reporting and dashboard building
Skilled in working on Force.com Platform, Apex Coding, Visual Force Pages, Triggers, Components, JavaScript Remote, Workflow, Email Services, Sites, Tabs, Custom Objects, Object Relationships, Security Model, Custom Settings, Reports and Dashboards, Validation Rules, Process Builders, Workflows & Workflow rules, Approval Process, Email alerts and Field Sets.
Identifying right solutions to meet business needs and extend Salesforce capabilities by installing right App Exchange apps (Docu Sign,Hub Spot,Salesloft, Pardot,marketo)
Maintaining and enhancing data integrity through design, maintenance and security in the Salesforce.com platform as well as 3rd party products and integrations ; Assisting with enhancements and maintenance of automated processes and applications
Experience with data loader batch integrations and Salesforce Connect real-time integrations via soap and rest.
Salesforce Administrator
Timeline IQ, New Jersey May 2017 to Dec 2018
Provided technical support for all users (100+), managed support order of urgency and escalating where needed
Lead testing and deployment of day-to-day and project-based configuration changes
Supported a global team of sales, management and support professionals through setup, configuration, maintenance and development of new functionality, primarily focused around the Salesforce CRM platform
Designed and built multi-level dashboards to deliver timely metrics to senior management team
Worked extensively with portal development team to integrate various lead forms with Sales force
Migrated Pipe drive CRM data to Salesforce org (Leads, Contacts and Opportunities)
Proactively understand our go-to-market team’s needs and build the systems & processes to help streamline their day-to-day workflows.
Developed automation and process improvement opportunities through tasks, process builder workflows, validation rules and alerts to improve the usability of Salesforce platform
Worked with other team members for overseeing business processes, analyzing areas of opportunity, data structure and reporting
Troubleshoot and identified root cause related to Salesforce platform requests
Responsible for setting up new users on Salesforce platform and assigned right profile and role
Helped managing platform updates to Salesforce, and communicated to end-users
Worked with Salesforce Lead to make recommendations for improving processes and data using Salesforce best practices
Education
Bachelor of Business Administration Gujarat University
Degree evaluated by WES
Certification
Salesforce Certified Administrator - ADM 201
Salesforce Certified Sales Cloud Consultant
Work Status
Permanent Residence