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Customer Service Office

Clarksville, TN
April 23, 2021

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Tracey Perry

**** ******* **

Clarksville, TN ***40



My objective is to obtain a fast paced customer service or front office assistant in an office, call center, or retail environment that will utilize my professional customer service and/or office experience. Employment History:

J.Nissi Corp

Customer Service Sales Rep

01/2016 - 06/2020

Duties included taking orders over the phone and entering into the system, Answering questions regarding products, processing credit cards, processing orders received via website, assisting any walk- in customers, emailing, and billing in an retail, office, and warehouse environment.

Icon Shears/Metrolivery

Payroll / Customer Service Manager

02/2014 - 01/2016

Duties included calling past customers for collections of money owed, Payroll for the Metrolivery drivers, answering calls, dealing with complaints and answering questions, receiving payments and processing credit cards, updating the Shopify, fulfilling orders, shipping, and dispatching.

America's Tax Table

Bookkeeper / Office Manager

08/2012 -01/2013

Bookkeeping for 9 small businesses, payroll for 7 companies, making sure all business taxes including sales tax, employment taxes, and business taxes for all companies were done by due date, A/R and A/P, Making Invoices for clients, Training other employees, Answering phones, personal taxes, running errands when CEO is out of town, dealing with customers directly and indirectly via phone or email Diabetes Care Club

Documentation Rep

7/08 - 10/09

calling patients regarding diabetic supply orders, taking orders over the phone, processing prescriptions as they come into the fax queue, verifying patients' insurance, calling doctor offices to follow up on prescriptions that have been faxed to their office for supplies, calling patients to verify information Fax Tax

Tax Preparer

01/08 - 4/08 seasonal position

Duties include preparing taxes for clients, data entry, filing, answering multiline phone while providing exceptional customer service.

Rave Rivergate Mall

Assistant Manager

08/06 - 7/07

Duties include payroll, balancing cash registers, providing quality customer service, supervising employees, maintaining store neatness and cleanliness, floorsets, making schedule, setting weekly goals. Robinson Reagan and Young

Acct Rep / Collections

08/04 - 08/06

Duties include calling debtors to inform them of past due accounts, updating debtors information in system, taking transactions over the phone with check and credit cards, skiptracing when unable to reach debtor, and making follow up calls. TJ Maxx

Cashier and Customer Service

08/05 - 02/06 (partime and seasonal)

Duties include ringing up customer transactions, helping customers, some stocking, keeping store neat, and making sure items are in the proper place.

Flake Wilkerson Market Insights

Telephone Interviewer

03/2004 -08/2004

Duties included calling Bellsouth customers to learn their opinions of Bellsouth's services and entering their responses into the computer while providing great listening and customer service skills. Educare Childcare Enrichment Center

Childcare Teacher

01/2003 - 02/2004

Duties included caring for young children in a safe and educational environment and interacting with parents on the progress of their children.

Dillards Rivergate (seasonal)

Sales Associate

09/2003 - 01/2004

Duties included helping and greeting customers, ringing up customer transactions, some inventory, and balancing cash registers.

Fax Tax (seasonal)

Tax Preparer

01/2003 - 04/2003

Duties included preparing taxes electronically for customers, issuing refund checks, answering phones, filing, and copying. Tax Preparer

01/2001 - 04/2001

Duties are same as above


Maplewood High School May 1998

Tennessee State University

Early Childhood Education

2 years No diploma


POS system

Microsoft Office





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