Clarksville, TN ***40
My objective is to obtain a fast paced customer service or front office assistant in an office, call center, or retail environment that will utilize my professional customer service and/or office experience. Employment History:
Customer Service Sales Rep
01/2016 - 06/2020
Duties included taking orders over the phone and entering into the system, Answering questions regarding products, processing credit cards, processing orders received via website, assisting any walk- in customers, emailing, and billing in an retail, office, and warehouse environment.
Payroll / Customer Service Manager
02/2014 - 01/2016
Duties included calling past customers for collections of money owed, Payroll for the Metrolivery drivers, answering calls, dealing with complaints and answering questions, receiving payments and processing credit cards, updating the Shopify, fulfilling orders, shipping, and dispatching.
America's Tax Table
Bookkeeper / Office Manager
Bookkeeping for 9 small businesses, payroll for 7 companies, making sure all business taxes including sales tax, employment taxes, and business taxes for all companies were done by due date, A/R and A/P, Making Invoices for clients, Training other employees, Answering phones, personal taxes, running errands when CEO is out of town, dealing with customers directly and indirectly via phone or email Diabetes Care Club
7/08 - 10/09
calling patients regarding diabetic supply orders, taking orders over the phone, processing prescriptions as they come into the fax queue, verifying patients' insurance, calling doctor offices to follow up on prescriptions that have been faxed to their office for supplies, calling patients to verify information Fax Tax
01/08 - 4/08 seasonal position
Duties include preparing taxes for clients, data entry, filing, answering multiline phone while providing exceptional customer service.
Rave Rivergate Mall
08/06 - 7/07
Duties include payroll, balancing cash registers, providing quality customer service, supervising employees, maintaining store neatness and cleanliness, floorsets, making schedule, setting weekly goals. Robinson Reagan and Young
Acct Rep / Collections
08/04 - 08/06
Duties include calling debtors to inform them of past due accounts, updating debtors information in system, taking transactions over the phone with check and credit cards, skiptracing when unable to reach debtor, and making follow up calls. TJ Maxx
Cashier and Customer Service
08/05 - 02/06 (partime and seasonal)
Duties include ringing up customer transactions, helping customers, some stocking, keeping store neat, and making sure items are in the proper place.
Flake Wilkerson Market Insights
Duties included calling Bellsouth customers to learn their opinions of Bellsouth's services and entering their responses into the computer while providing great listening and customer service skills. Educare Childcare Enrichment Center
01/2003 - 02/2004
Duties included caring for young children in a safe and educational environment and interacting with parents on the progress of their children.
Dillards Rivergate (seasonal)
09/2003 - 01/2004
Duties included helping and greeting customers, ringing up customer transactions, some inventory, and balancing cash registers.
Fax Tax (seasonal)
01/2003 - 04/2003
Duties included preparing taxes electronically for customers, issuing refund checks, answering phones, filing, and copying. Tax Preparer
01/2001 - 04/2001
Duties are same as above
Maplewood High School May 1998
Tennessee State University
Early Childhood Education
2 years No diploma
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