Rittika Khanna

*** ********* ****** ● Winnipeg ● MB ● R2V 0R1

+1-647-***-**** ● adlw02@r.postjobfree.com ● linkedin.com/in/rittikakhanna04

PROFESSIONAL SUMMARY

Versatile, hardworking customer service representative with two year experience. Looking forward to work with your company. Skilled at ensuring repeat patronage and customer loyalty by providing exemplary service, responding to customer’s needs and questions, and resolving disputes. Available immediately for Full- time employment.

ACCOMPLISHMENTS

Increased team efficiency through continuous process improvements.

Used Microsoft Excel to develop inventory tracking spreadsheets.

Documented and resolved issues.

Supervised team of five staff members.

EDUCATION

Post Graduate Diploma in Global Business Management

(Full Time Program)

(Centennial College, Toronto, ON)

Master’s in Business Administration

WORK HISTORY

Assistant Accountant with excellent customer service skills (Apr.2018-

Kwality Pharmaceuticals Limited, India Apr.2019)

Customer Representative in Tim Hortons (Sep.2019-

Dec.2019)

Security Guard in GardaWorld (Jan.2020-

Dec.2020)

WORK RESPONSIBILITIES

Supported change management by understanding and addressing impacts of new accounting policies, financial statement initiatives and non-standard transactions.

Proficient in documentation of financial statements and maintaining payroll accurately and timely on weekly basis

Managed all areas of accounting, including journal ledger and monthly balance sheet statements.

Implemented updated production, productivity, quality and customer service standards to improve company financial standing.

Cooperated with senior leaders at project levels to achieve goals.

Set up and improved accounting systems and processes to meet business needs and maximize effectiveness of operations.

Comfortable in uploading customer data quickly and accurately, whilst on the telephone

Excellent communications skills and strong service skills on the telephone

Comfortable with additional responsibility outside my regular tasks

SKILLS

Team player and leadership attitude to promote a positive work environment

Assisting with annual budgets and managing day to day activities

Ability to work efficiently and effectively under pressure

Strong communication and problem-solving skills

Well organized and effective time management skills

Experienced working in an outbound call center environment

Provide Administrative assistance including filing systems.

Review customer and progress reports for efficiency.

Proficient in Microsoft Office, Microsoft Word.

VOLUNTARY EXPERIENCE AND INTERESTS

CPR and First Aid Level C Certified

Customer Service Representative

Quality Associate in Give and Go

Interest in reading books, travelling and interacting with others.

REFERENCES IF REQUESTED

Contact this candidate