Mmule Salamnah Pholo
***/******* ******, ***** **, Soshanguve, Pretoria, Gauteng, 0052
Driving licence: Code C1
I am highly organized, have good people’s skills and always ready to learn new things, capable of handling multiple tasks in a fast-paced environment.
•Customer Service- Advanced
•Microsoft package- Advanced
E D U C A T I O N
Hill View High School / Pretoria/2007
Certificate/Moonstone / Pretoria 2019
Oct 2015 / Jun 2016
King Price Insurance / Pretoria
•Administer Existing sales processes and systems
•Continuous improvement of sales processes (in relation to quality standards, especially Client service and efficiencies).
•Sales Pipeline Administration.
•Support of the day-to-day activities of Sales team.
•Raising new business Service Orders.
Jul 2016 / Dec 2016
King Price Insurance / Pretoria
•Answering incoming calls; taking messages and re-directing calls as required.
•Dealing with email enquiries.
•Arranging both internal and external events.
•Providing administration support to Sales Reps and Senior Management.
•Data entry (sales figures, incoming leads).
Jan 2017 / Mar 2018
Old Mutual PFA / Pretoria
•Providing suitable advice to best fit the needs and requirements of clients.
•Explaining complex information relating to Financial Advisory in a clear and effortless way.
•Establish and maintain a client base.
•Adhering to compliance, operational procedures and practice management standards.
•knowledge of product information, performance and industry changes.
•Achieve sales target.
CLIENT SERVICE REPRESENTATIVE
Jun 2018 / Jul 2019
Outsurance / Pretoria
•Offering assistance to customers to ensure they find the right product/service.
•Communicating with customers by email, phone, and face-to-face.
•Investigating and solving customer problems; some are rather easy, but you will occasionally face a complicated issue.
•Refer customers to senior staff when necessary.
•Provide customers with refunds.
•Creating a new feedback procedure for clients or improving upon the existing model.
•Learning about your company’s products/services and remaining up to date with any changes.
•Meeting with management to discuss possible improvements to the company’s customer service.
Nov 2019 / Feb 2021
DEPARTMENT OF HIGHIER EDUCATION AND TRAINING / Pretoria
•To control scripts that have been received by marking Centre’s.
•Control scripts that have marked by markers by counting the ticks for each question on the answer book.
•To check marks are correctly transferred from the marked pages of the script to the outside cover of the marked answer script.
•To check that the marks on the outside are correctly tabulated and added.
•To check that the marks on the outside of the script are correctly transferred onto the accompanying mark sheet.
•To sign on the scripts to indicate this work has been completed accurately.
•To receive mark sheets from capturers, to sort the according to districts and Centre’s and to file them in subject boxes.
•Perform other tasks mainly admin work allocated by management/officials.
Name: Brigitte Venter
Relationship: Manager (King Price Insurance)
Relationship: T eam Manager (Old Mutual)
T el: 076-***-****
Relationship: Team Manager (Outsurance)
Relationship: Mentor (Dept. Higher Education and Training)