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Sales Executive Customer Care

Location:
Lagos, Nigeria
Posted:
April 21, 2021

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Resume:

CORE COMPETENCES

Organization Skills Excellent Multitasking Skills Scheduling Time Management Good Verbal And Written Communication Skills Problem Solving Planning Detail Oriented Advanced MS Word/ Excel/PPT Public Speaking Skills Transferable Skills Interpersonal Skills Proficiency in Microsoft Suite Minimum Typing - 65 WPM

PROFILE

Olufunmilayo is a calm, focused, highly intelligent and disciplined person; purpose-driven, highly motivated, quick to adapt, especially in competitive and extreme environment Self Directed, Enthusiastic Individual With a Sound Academic Background Who Combines Effective Administrative, Sales And Extensive Customer Care Service Knowledge With an Outstanding Leadership And Team Player Achievement Records. Ambitious, Passionate and Committed to Achieving Goals, Personal and Within a Team, Resolute And Quick Witted, Adept Working Routinely and Tackling on With Efficient Policy Initiatives.

CAREER SUMMARY

Assistant Public liaison, Oyo State Ministry Information, Culture and Tourism Agodi Ibadan Nysc

Quality Control Officer, International Tobacco Company Gaa- Imam, Ilorin, kwara State

Sales Executive, Diva House of Accessories kwara State Mall, Fate, Ilorin

Career HISTORY

Assistant Public liaison

Oyo State Ministry Information, Culture and Tourism Agodi Ibadan Nysc 2018-2019

Received Public Complaints and raised letters to be forwarded to Governor’s Office for necessary actions.

Ensured records of complaints received are properly documented

Performed various clerics and administrative functions as assigned by supervisors

Fix meetings with

Acting as contact points for all agency or organizational personnel

Facilitating meetings and cooperation among people, agencies and organizations

Conducting post-mortems when an incident is wrapped up

Quality Control Officer

International Tobacco Company Gaa- Imam, Ilorin, kwara State 2017-2018

Planned Coordinated and Promoted All Quality Activities, With Focus on Meeting Consumer Requirements and the Outcomes Expected Within the Company Plan

Developed and Analysed Statistical Data and Product Specifications to Determine Standards & to Establish Quality and Reliability Expectancy of Finished Products

Documented and maintained quality standards and on-going quality control objective

Ensure all delivered products meet customer expectation

Sales Executive

Davia House of Accessories kwara State Mall, Fate Ilorin 2017-Aug

Secured, managed and developed new clients maximized profit and growth through the formulation and development of new plans for long team client relationship.

Facilitate preparation of invoice for customer after payment is made for business transactions

Key Achievements:

þRecognized for maintaining good business relationship with new and existing customers.

þMet targets through hard work and dedication.

þCreated a customer friendly environment due to my good public and human relationship which led to increase in patronage, customer retention and referrals

þCompleted all task within deadlines, secure at least 95% management satisfaction scores

þImplemented corrective measure for ensuring that minor accounting discrepancies do not transpire

þBachelor of Science (Education): Counseling [2018]

þUniversity of Ilorin Ilorin, Kwara State

þ

þSenior School Certificate Examination (SSCE) [2007]

þSpring Board College Ikotun-Egbe, Lagos State

Education

B.sc.(Hons) Education Counselling

University of Ilorin kwara State 2018

Senior Sec. School Certificate

Spring Board College Ikotun- Egbe, Lagos state 2007

TRAINING/CERTIFICATIONS/SKILLS

Excellent customer care and satisfaction

Very good and crisis management

REFEERES

þTo be provided on request



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