Paramveer Pupneja

HUMAN RESOURCES PROFESSIONAL

CONTACT PROFESSIONAL SUMMARY

adlujh@r.postjobfree.com

Young HR leader with 10 years of experience in ITes and other organiza-

tions in Customer Service and HR operations with strong exposure in

Recruitment, Payroll, Policies, Statutory Compliances, Organisational

988-***-**** Development and People Management. I strongly desire to excel in HR

field and holds an excellent history of award-winning career .

H.No.-79, Ambika Green Avenue,

Khanpur, Kharar,

Mohali, Punjab-140301

WORK EXPERIENCE

https://www.linkedin.com/in/paramveer

-pupneja-18382529/

Assistant Manager –Human Resources

OPPO Mobiles (NR) Private Limited changed to Boang Technology Private Limited

Oct 2018

Oct 2018 –– Feb 2021

till now

• To source and drive recruitment for middle and senior level positions.

EDUCATION • To prepare payroll of 900 employees.

• To ensure ESI and PF challans are deposited within required timeline.

• To drive performance management system from goal setting till Annual

• MBA,BBA Performance Appraisals .

• To design policies and standard operating procedures and ensure their

• Human Resources Management/Person- implementation at organisation level.

nel Administration, General

• To handle team of HR Executives and ESI/PF consultants to ensure the

• Business Administration, Management proper working of HR department.

and Operations, Other • To work as an advisor to the senior management on organisational

development initiatives

• To resolve grievances raised by employees during or after employment.

• To handle legal cases rouse by employees in Labor court,PF deptt and ESI

ABOUT deptt.

• To lead compensation and benefits plans including Statutory benefits, GMC

and others.

Date of Birth • To plan, develop and implement employee engagement programs to create

23.11.1988 positive work culture

• To execute career succession plans which includes IJP, Promotions & Trans-

fers through organizational development platforms

Martial Status • To maintain employee information systems and internal performance

Single dashboards.

• To handle in disciplinary and policy abuse cases and initiating actions as per

the corrective action policy of company.

AWARDS AND HONOURS

Senior HR Executive

1. Star Performer for Best Customer Services IT By Design • Chandigarh

(Make My Trip at IBM)-2010 Jan 2018 – Oct 2018

2. Super Talented Achiever for Best

• Handling entire recruitment cycle for Support/Non-Support positions, from

Customer Services resource acquisition till handover to training deptt

(IBM)-2011 • To handle preboarding and onboarding of newly hired staff

• To create awareness and implementation on performance management

3. Certificate of Appreciation for Employee

Engagement Project

system

(ISON)-2013 • To plan, develop and implement employee engagement programs to create

positive work culture

4. Certificate of Excellence for Best HR Services • To execute career succession plans which includes IJP, Promotions & Trans-

(ISON)-2013

fers through organisational development platforms

5. Best HR Support(Q-3) • Provides advice, counselling and guidance to all levels of management and

(Intelenet)-2015 staff

• Designs, plans, and implements the organization’s employee relations

6. Best HR Support(Q-4)

(Intelenet)-2015

programs, policies, and procedures; ensures policies are consistently applied

as they relate to employee relations

7. I-Sparkle for Best HR Support(Jan’16-Jun’16) • To address grievances on employee equity and benefits programs

(Intelenet)-2016 • To maintain employee information systems and internal performance

8. I-Sparkle for Best HR Support(Jan’16-Dec’16)

dashboards.

(Intelenet)-2017 • To handle indisciplinary and policy abuse cases and initiating actions as per

the corrective action policy of company.

9.

9. Best HR award

Best HR award for

for adapting

adapting Core

Core • To handle offboarding of employees.

Values(Q-1)

(IT By Design)-2018

10. Best HOD Award for exemplary services

(Boang Technology Private Limited)-2021

Senior HR Executive

Intelenet Global Services • Mohali

(Mar 2015-Jul 2018), (Sep 2017 - Jan 2018)

• To conduct induction programmes and new joining orientation sessions.

• To develop strategies to control attrition and enhance employee satisfac-

tion(Employee Listening Sessions, Post Orientation Feedbacks).

• To close loop grievances raised by employees (Open House, Skip Levels,

Town Halls, 1-0-1 Sessions).

• To maintain positive and employee centric work culture.

• To execute career succession plans which includes IJP, Promotions & Trans-

fers through organisational development platforms.

PROFESSIONAL EXPERTISE • To implement company policies includes corrective and disciplinary action

plans (CAP/DAP).

• To create awareness and implementation on performance management

system (PMS).

• Employee Engagement • Provides advice, counselling and guidance to all levels of management and

• Recruiting staff.

• Employee Relations • Host the Monthly & Quarterly Reward & Recognition Ceremony @ Site level.

• Human Resources • To publish Birthday Mailers, Activity Mailers and HR communications.

• Planning, budgeting and execution of events for celebration during festive

• Screening

seasons

• BPO• Event Management • Plan & implement the organization’s employee relations programs, policies

• Negotiation and procedures; ensures policies are consistently applied as they relate to

• Performance Management employee relations.

• CRM • Responsible for people engagement at work, organizing team building

• Payroll activities and contests like fashion shows, talent of the evening, gaming

contests, fun activities, target based contests etc.

• MIS

• To participate and coordinate in major personnel, training and development

• Interviews decisions.

• Delegate Management • To conduct exit interviews.

• Emotional Management

• People Management

• Retention Management

• Motivation

• Microsoft Office

• HR Policies

• Onboarding

Executive-Branch Operations

• Offboarding Executive-Branch Operations • Chandigarh

Apr 2014 - Nov 2014

• Preboarding

• Employee Benefits • Onboarding of new employees : Joining documentation, Induction and

• Budgets issuing job contract letters

• Employment Law • Client coordination for recovery of payments and issuing invoices

• HRIS • Attendance Management of employees and ensure timely salary payments

to employees

• Grievance Addressal

• Prepare, key in, edit and proofread correspondence, invoices and other

• Talent Management employment documents

• Conflict Resolution • Open and distribute incoming regular and electronic mail and other material

• Organisational Effectiveness and co-ordinate

• Communication the flow of information internally and with other departments and organiza-

tions

• Schedule and confirm appointments and meetings of clients and employees

and answer telephone and electronic enquiries

• Order office supplies and maintain inventory and establish office procedures

• Advise client,managers and employees on the interpretation of human

resources policies, compensation and benefit programs and collective

agreements

• Mediate labour disputes and grievances and provide advice on employee

and labour relations which also includes negotation on agreements between

employee and employers

• Implement human resource policies, procedures and programs to address

an organisation’s human resource requirements

• Administer compensation structures, employee statutory assistance benefits

and disciplinary action programs

• Manage resources information and related records systems which includes

record filing.

• Co-ordinate for employee compensation revision on basis of performance

and statutory requirements and termination of employment process

• Research employee benefit and health and safety practices and recommend

changes or modifications to existing policies as directed by state authorities.

Executive-Human Resources

ISON BPO • Mohali

Apr 2013 - Apr 2014

• Plan and administer staffing, total compensation, training and career

development, employee assistance, employment equity and affirmative

action programs.

• Manage programs and maintain human resources information and related

records systems

• Hire and oversee training of staff.

• Co-ordinate employee performance appraisal programs

• Research employee benefit and health and safety practices and recommend

changes or modifications to existing policies.

• Identify current and prospective staffing requirements, prepare and post

notices and advertisements, and collect and screen applications

• Advise job applicants on employment requirements and on terms and

conditions of employment

• Review candidate inventories and contact potential applicants to arrange

interviews and arrange transfers, redeployment and placement of personnel

• Recruit graduates of colleges, universities and other educational institutions

• Co-ordinate and participate in selection and examination boards to evaluate

candidates

• Notify applicants of results of selection process and prepare job offers

• Advise managers and employees on staffing policies and procedures

• Organize and administer staff consultation and grievance procedures

• Negotiate settlements of appeals and disputes and co-ordinate termination

of employment process

• Determine eligibility to entitlements, arrange staff training and provide

information or services such as employee assistance, counselling and recogni-

tion

programs

• May supervise personnel clerks performing filing and record-keeping duties.

Sr. Practitoner- Customer Relationship Management

IBM • Chandigarh

Oct 2010 - May 2012

• To provide customer service via calls and e-mails related to their online hotel

bookings.

• To handle escalations directed from client

• Maintain strong relationships with clients, in delivering optimal product

support, whilst ensuring.

• To keep a track of all the interactions and to schedule the follow up the cases

resolved over the call for overall satisfaction of the customer with the product

• To mentor and train the new joinees in the team

• To meet the weekly and monthly targets assigned relating to Number of

calls and C-Sat score.

Customer Service Representative - Call Cente

TATA Business Support • Mohali

Dec 2008 - Nov 2009

• To provide customer service via calls and e-mails related to DTH services.

• To upsell the value added services to the existing customers

• As a fun spoc in the team arranging the events and team get together

Contact this candidate