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Sales Assistant

Dubai, United Arab Emirates
April 21, 2021

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Administrative Assistant

Personal Info






IMPZ, Dubai, UAE


Customer Relationships

Excellent Verbal and

Communication Skills

Prof in MS Office (Outlook,

Word, Excel, PowerPoint)

Leadership and Supervisory

Customer Management




Bachelor of Science in

Commerce - Major in Banking

and Finance

Dean’s Lister

Cagayan, Philippines



High School Diploma –

Academic Excellence

Cagayan, Philippines


Experienced Operational Support Assistant with 7 years of experience optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support with the tasks given that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Enthusiastic support person eager to contribute to team success through hard work, attention to detail and excellent organizational skills. QUALIFICATIONS

Works well without supervision

Excellent communication skills

Expertise in customer services

Skilled at learning new concepts quickly while working well under pressure WORK HISTORY

Operational Support Assistant - Accounts Receivable CEMEX FALCON LLC. Dubai, UAE

(Year 2017 – April 2021)

Efficiently managed processing of tax invoices during month end closing for more than 40 customers of the company and carefully validates pricing to ensure invoice correctness using SAP system.

Responsible in sending the generated tax invoices to customers either by courier or electronic.

Processed adjustments such as tax credit and debit note, refund, write off and writeback in SAP and maintained accurate filling of details for easy traceability purposes.

Registers new potential customers in SAP system and validates the documents (trade license, TRN cert, credit Application form, etc) based on company policies. And makes sure that documents are up to date.

Provides Ledger / Account Statement to customers and sales team to ensure timely payment.

Handles account disputes and sees to it that necessary actions are carried out.

Account Reconciliation between customer’s ledger/Statement of Account and registers payments in SAP and matching the same to the proper accounts.

Sends daily Accounts Receivable/ aging report to ensure that all accounts are within the credit limit and makes sure that accounts were blocked if not within the limit.

Runs aging report in the system and sending it to Sales’ Team to act on those accounts below the

Sends daily collection update of the company in a daily manner.

Sends Balance confirmation letters to customers semiannually and annually for audit purposes.

Prepares quotation in line with customer’s specification using SAP CRM system and makes sure that all Quotations are supported with LPO to avoid price disputes.

Prepares Proforma Invoice upon request of customer for bank transfer and opening of letter of Credit purposes. And prepares Commercial Invoice and Delivery note once letter of credit received from the bank.

Prepares and process cash refund of customers and supports Commercial Team in collection process.

Monitors Bank Guarantee expiration and Letter of credit processes.

Acted as the first point of contact for customer issues and queries resolving efficiently and effectively.

Customer Service Agent - Cement


(Year 2014 to 2017)

Prepares Certificate of Origin, Commercial Invoice and Packing List for Export deliveries.

Responsible in order taking and coordinates the same to dispatch team to align the orders and have a timely delivery.

Sends Daily Program report and creates Sales Order in SAP to dispatch materials.

Creates jobsites, set up and updates prices in SAPCRM and prepares quotation in SAPCRM.

Follow ups collection to customers.

Processed adjustments such as Credit Notes and Debit notes if there is any.

Process PO’s and PR in SAP

Handles cash and credit customers and performs other functions as instructed by management from time to time.

Managing the day-to-day orders for our cement factory customers.

Resolving customers issues and always ensuring a high quality of customer service

Doing customer survey in a timely manner based on the given platform

Participates in live price bidding for OPC and GGBS

Acted as the first point of contact for customer issues and queries resolving efficiently and effectively.

Front Office Assistant, Year 2013 to 2014


(Year 2013 to 2014)

Maintains corporate standards and ensures that they are always adhered to.

Understands standards required within the front office section and keeping workstations always tidy.

To deal with internal and external customers in a professional manner that represents CEMEX standards.

To attend to telephone calls with promptness and proper telephone manners ensuring that all calls are answered promptly, efficiently, and courteously.

Handles all messages and delivers it promptly to concerned employee either through emails, faxes, or phone messages.

Conference room booking. Ensuring that employees are informed properly with the changes of Schedule. Making sure that the conference room is ready before every meeting.

Handles purchases of Pantry Items and always supplies and ensures availability of stocks.

Inventory of first aid kit supplies. Making sure that medicines etc... Are requested from QHSE.

Keeps the reception notice board updated.

Sends /sorts all couriers/mails.

Ordering office stationeries using SAP system

Scans documents.

Maintaining employee’s database.

Prepares Offer Letter for rank-and-file employees

Assists benefits and compensation department in visa application of visa for employees

Maintains / organizes employees documents in archive for easy retrieval purposes

Handles annual ticketing/booking of employees.

End user SAP Procurement Module. Processing of HR related purchase order and Purchase Requisitions.

Timekeeping using Scala system

Requisitioned office supplies, assisted in payroll, performed record-keeping, and tracked timecards for all Rank and Files Employees.



(Year 2011 to 2012)

To attend to telephone calls with promptness and proper telephone manners ensuring that all calls are answered promptly, efficiently, and courteously.

Proper filing and sorting of documents for easy retrieval

Writing internal memos for different concerns

Handling and distributing incoming calls for company officers

Sends /sorts all couriers/mails.

Scans documents.

Assistant to the AVP Marketing & Sales


(Year 2005 to 2011)

Plan, organize and implement in-store promotions as per market trend.

Secure government approvals to disseminate information with regards on promotions, ensuring mechanics are well understood.

Conduct research on competitor’s promotional activities

Assist in conducting product trainings for sales force

Handling and supervising activities of 9 sales supervisors

Manage stock levels in respective shops to ensure supply will meet expected sales demands

Handles conceptualization and production of marketing collaterals as per brand guidelines (i.e. flyers, posters, banners)

Supervise conceptualization and implementation of merchandise display themes, as well as proper usage of relevant Point-of-Purchase materials

Lease with mall management and organize project teams to execute mall events

Scheduling sampling for required merchandise ready for launching in all key Dept. Stores

Coordinate with sales teams for special product launches and other marketing activities

Monitor advertising activities especially outdoor media and print media.

Encoding of Purchase orders FoxPro system, checking against inventory availability, allocation of stocks and scheduling deliveries.

Processing discounts, rebates and controlling customer gift items.

Maintaining database of customer records.

Proper filing and monitoring of important documents and invoices.

Writing internal and external memos for sales and marketing purposes.

Schedule appointments, meetings, and arrange travel plans as per Marketing & Sales requirements.

Performs general administrative tasks.

Customer Service Representative


(Year 2004 to 2005)

Responding to client’s queries with patience d enthusiasm

Introduces new products and services to all callers with accuracy

Handling and answering phone calls with utmost courtesy and care Executive Secretary


(Year 2002 to 2004)

Proper filing and sorting of documents for easy retrieval

Writing internal memos for different concerns

Processing, checking, and validating of borrower’s duly filled up loan application

Depositing collected loan payments to the bank

Writing demand letters for delinquent borrowers

Organizing and taking down minutes of company meetings TRAININGS / SEMINARS ATTENDED

“Anti-Money Laundering” St. Louis Auditorium, Tuguegarao City, Cagayan

“Current Development in Civil Aviation and Effect on the Company” Tuguegarao City, Cagayan

“Anti-Loan Shark” St. Louis Auditorium, Tuguegarao City

“VAT Mastery In UAE” Dubai, UAE

“Fire Fighting Training” Dubai, UAE

“Cement Training” Cemex, Dubai, UAE

“Cemex GO”, Dubai, UAE


Upon Request

Contact this candidate