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Customer Service Medical Assistant

San Antonio, TX, 78210
April 21, 2021

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Nancy Guardiola

*** ******** ******,

San Antonio, TX 78210



Eldorado High School, High School Diploma 1987

Career Point, Graduated 1993, Administrative Assistant Certificate Texas Careers, Graduated 2001, Certified Medical Assistant SKILLS

Customer service oriented and work well under pressure Excellent communication skills (both oral and written) Proficient with Microsoft office

Experience with LOTUS, SABRE, CAS, AS400, PeopleSafe Word per minute - 46


• SGS Consulting San Antonio, TX

Pharmacy Technician Trainee January 2, 2019 – June 20 2019 Responsible for entry and processing of medication orders. Communicating with doctors or authorized representative to have the medication pre authorized for insurance to process and cover expense.

• CVS/ Caremark San Antonio, TX

Customer service representative October 2015 – August 2018 Service to customers before, during and after a purchase. Ensures each and every member is provided with exceptional service levels. Assists members with their accounts and maintenance of existing accounts. Ensure members fully understand our products and understand our members needs about their pharmacy benefits, research lost RX and refills

• The Grout Medic DBA San Antonio, TX

Co-Owner June 2006-January 2015

Scheduled appointments, purchasing, payroll, and customer service. Manage marketing, promotions, and complete tile and grout cleaning services. Exceptional work with sealing, re-caulking, repair, replacement, and water damage repair

References available upon request.

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