Confident individual with a passion for customer

service,smart and polished with driven interpersonal skills. Known for providing excellent quality service and friendly upbeat attitude and a people person. Seeks new challenges and opportunities for career growth and skills. Strong dedication being in service of others. P R O F I L E

Email: adlu3d@r.postjobfree.com

Mobile: +639*********

Weight: 56 kg

Height: 165 cm

Address: Unit 920 Tower B, The Hive Residences,

Ortigas Ave. Ext. Street, Brgy. San Isidro, Taytay, Rizal C O N T A C T I N F O R M A T I O N

PAMELA MARIE A.

RAYMUNDO

GUEST SERVICES

ASSOCIATE

LA SALLE COLLEGE OF ANTIPOLO

Bachelor of Science in Hospitality Management Major in Tourism

From June 2012 to April 2017

Training in Global Gateaway Travel and Tours as Ticketing and Reservations Officer for 3 months.

Dean's Lister Awardee (SY 2016 - 2017 Second Semester) S C H O O L S A T T E N D E D

Tagalog: Native

English: Fluent

very good speaking, reading and writing

very good speaking, reading and writing

L A N G U A G E S :

Effective team player

Fluency in English

Customer service and communication skills

Hospitality experience

Positive and Motivated Attitude

Adaptability and Flexibility

Analytical and creative thinking

Assists in resolving difficult or unusual problems arising with guests, while maintaining good customer relationship

K E Y S K I L L S

GUEST SERVICES ASSOCIATE

Eugenio Lopez Center - May 2019 - Present

Greet incoming guests in a warm and friendly manner upon arrival

Answer inquiries and provide reliable information for the guests Check in and room assignment procedures

Assist on special requests from the guests and ensure quality of customer service is executed at all times

Ability to work on shifting schedule

Knowledge in transacting POS (Point of Sales) and other payment procedures

Suggest itinerary for long-staying Foreign guests and help navigate directions

Assist and resolve customer issues on a daily basis F&B HOSTESS

Canton Road at Shangri La Manila - Sep 2017 - April 2019

Pre - opening and closing shift procedures of restaurant operations

Greeting guests upon arrival

Handle VIP guests and membership cardholders

Assist in handling difficulties, decision-making

Taking and relaying message to the operations team Building a good rapport between guests that gives lasting positive impression

Willingness to work on shifting schedules and on holidays W O R K E X P E R I E N C E