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Caregiver or Call centre Agent, or Debt collecting

Location:
Johannesburg, Gauteng, South Africa
Posted:
April 20, 2021

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Resume:

JOB PROFILE

YOLANDA LORNA JOHANNESSE

FULL NAME

:

YOLANDA LORNA JOHANNESSE

CONTACT DETAILS

:

060-***-**** / 060-***-****

PHYSICAL ADDRESS

:

** ***** ****** ********* **, ENNERDALE

LINGUISTIC ABILITIES

:

ENGLISH/AFRIKAANS (READ, WRITE AND SPEAK)

RELIGION

:

SEVENTH DAY ADVENTIST

DRIVES LICENCE

:

NONE

NATIONALITY

:

SOUTH AFRICAN

OPENING REMARKS

I have worked with customers my whole life and therefore strive for service excellence in whatever I do. I am an individual who loves challenges. I work intensively hard whether it comes to individual work or team work.

EDUCATION

Silver Oaks Secondary School

2000

Matriculated

COMPUTER SKILLS

●Microsoft Word

●Microsoft Excel

●Microsoft PowerPoint

●Internet Explorer

●Microsoft Outlook

COMMUNITY WORK (Voluntary)

WALEZI FOUNDATION (Caregiver) Duration: 2017 – Currently

Certificates obtained

HOME BASED CARE – 25/05/2018 Certificate No. H18/65

FIRST AID LEVEL ONE - 29/05/2018 Certificate No. A 69879

Contact Reference - Manager Cerrol Louw – 061-***-****

OAKDALE SECONDARY SCHOOL (Voluntary)

SGB Member (SECRETARY) 2015 until 2017

Contact Reference Mr. Snyders – (Vice Principal)

(c) 084-***-****

(L/l) (011) 211 - 3998

Mandy Cupido School secretary

Contact Reference (L/L) (011) 211 – 3998

ESKOM HOLDINGS SOC LIMITED

Call Centre Agent / Inbound Contact Centre

Temporary assignment Started 01 August 2016 ended 30 December 2016

●Handling of Accounts, meter payments and prepaid queries

●Determines requirements of customer needs by answering enquiries and by clarifying desired information

●Eskom Related Emergency Queries handled within SLA, by following established procedure

●Applications and terminations of accounts

●Disconnections, Reconnections and Credit Extension Queries

●Resolves problems by clarifying issues and implementing solutions

●Electricity supply related problems

●Energy efficiency related information

●Electricity supply follow-up

Contact Reference

Contact Center Department

Manager: Laura Christison-Wood (c) 083-***-**** / (L/L) (011-***-****

ESKOM HOLDINGS SOC LIMITED

Call Centre Agent Revenue and Collection Department

Temporary assignment started 20 October 2014 ending 30 September 2015

Outbound call center

●Working on KANA, CC&B, Avaya, and Dialer System.

●Handling of Monthly billing, Prepaid, Terminated accounts etc…

●Revenue Recovery of debt, by analyzing account information

●Accurate and correct information given to customer regarding outstanding debt

●Clarifying issues and implementing solutions

●Informing customer, of, if any, further action will be taken against customer

●Keeps equipment operational by following established procedures

●Maintains collection database by entering the correct information

●Confirmation of relevant accounts done, to ensure revenue was recovered

●Daily targets met, revenue collected by team estimated value 50+ million

●Individual target met

Contact Reference

Revenue and Collection Department

Supervisor: Brenda Anthony: (c) 082-***-**** / (l/l) 086*-***-***



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